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Shoplifting.

Media

Member
I was a horrible shop lifter as a teen. I started smoking at 12 because my father was a monster. When my mom finally got custody of us, I continued to smoke under her radar. I would steal cigarettes from the local gas station. I mean, I was 14 no one would sell them to me.

They were only 2 bucks a pack at that time so I didn't feel too badly, and when I had two dollars I'd try to find someone to buy them for me.

I never stole anything else.

I stopped when the store installed cameras.
 

frontovik

Banned
I used to work in a bookstore .. and we had a section in the back of the store where we sold overpriced chocolates..

It was a quiet morning, and I was doing a round within the store when I saw a fellow stuffing several chocolate bars into his bag. We stared at each other dumbstruck for several seconds ...

I gave him a quizzical and amused look, and he smiled in response. I didn't confront him (company policy) .. but I subsequently informed the manager of what went on. The fellow was gone by then.
 
When I was ~7 I stole a small plastic batman from a local store while my grandmother shopped. Cheap thing couldn't have been more than a dollar. She discovered it under my shirt on the drive home. I tried to make my case to her saying that what's done is done and I might as well keep it now, but of course she wasn't having it. She took it away and threw it out making sure I would never prosper from my misdeed.

This concludes my foray into the criminal world of shoplifting.
 

Crayons

Banned
Without going into too much detail, when I worked in retail I caught a girl (must have been mid 20s) trying to steal panties.

I called her out on it and she did not give a single fuck about getting caught (almost as if she wanted to) and then proceeded to take her shorts+panties off and chuck them at me.
she missed.

Target and white girls. I swear man.
did you fuck
 

killatopak

Member
I remember being caught at a convenience store. I took the item as a dare and since it only cost $0.20 I thought it wouldn't matter much even if caught.

They took a picture of me right after getting caught. They did wait for us to leave before asking me if I paid for the candy since they were waiting for me to pay.

Never again did I try that.

I was like 12 IIRC.
 
about 20 years ago I worked at a clothing store. I was working the front when a bunch of guys came in. it was obvious they were there to steal (big backpacks all), and they were pretty brazen about it. They walked out and as they did they tripped they alarm. They turned back a second in shock, I gave them a "bruh, seriously" face, they shrugged and walked off.

Store policy said don't confront shoplifters. Let security handle it. Can't say that ever happened.
 
Those kinds of changes are not done at Store level. he would have to bring it up to his boss and so on and so fourth. You can't just decide you want to implant an AP program without the go ahead from Management and Corporate. I've tried many cost saving programs at my store (maybe his Chain is different) and the response is usually "And who gave you the permission to do all this?"

As a DM you control YOUR department but, you're still beholden to your managers and Corporate.


Yes, yes it does. A DM is still hourly. Your opinion is still irrelevant to Corporate. Those kinds of sweeping changes would have to go through your SM and then through corporate. if they ever actually listen.

So, bring it up to managers and corporate?
 
You don't even have to go to reddit, last time shoplifting was talked here, some people came to defend their shoplifting.

There truly is a defense force for everything in gaf.


I think the general consensus is that mega corporations deserve to be shoplifted because they pay their top executives millions while they rake in billions using the labor of minimum wage workers, so they deserve to take a slight hit in their pockets for shitty business practices.

Meanwhile, I busted my ass for 7 years to make a decent wage, and the $20 an hour that I make to provide a better life for my fiance and two kids could be jeapardized by increased shrink numbers.
 

Media

Member
I do have a story from the other side though.

I worked at a truck stop for a few years, and there was only one male employee. Our manager told us not to confront shoplifters unless he was on shift, because the last time one of the girls did the shop lifter punched her so hard she was knocked out. The male employee was huge, like 6'9 and always carried a knife.

Not a shop lifter but the one time I was there and he had to step in a drunk guy wouldn't leave me alone while I was mopping and started actually grabbing like he was dancing with me. I didn't even have to yell before Elliot had him in a headlock and was dragging him out the door lol.
 

Lulubop

Member
So I worked overnights at a CvS in Manhattan. When I was just a stock worker, I'd let shoplifting slide, unless another coworker called them out. It was whatever to me, but when I became the Overnight supervisor I started pressing dudes. I can't even tell you why, it wasn't like it effected me if people stole or not. It was a little dangerous too, at those hours the most deranged come in, I didn't have a guard and a lot of nights I'd be the only dude on the floor because CVS is too cheap to pay for additionally staffing. That said, as long as I had 1 worker with me upstairs I was good with going in on these dudes. I had a guy who used to be a Olympic style wrestler back in the DR, so I'd get real brave when he had my back.

Most commonly stole shit were beer, ice cream, tide, cough syrup and stuff from the beauty section. Every night was another story.
 

daffy

Banned
Meanwhile, I busted my ass for 7 years to make a decent wage, and the $20 an hour that I make to provide a better life for my fiance and two kids could be jeapardized by increased shrink numbers.
Your job is still as unsecure as when you started if that's the case.
 

vern

Member
Told the full story on gaf at least once or twice before, but back in the college days I worked "R"zone at toys r us and a dude took off running with two MS Zunes. I should have been suspicious when he asked to see the Zune in the first place as we had never sold even one in the month or two that they'd been out at that time. I opened the electronics case (which was on the floor, not behind the registers) and the dude reached in and grabbed the Zunes. He took off in a flash, I chased him and grabbed him by the shirt and we fell to the ground. Dude said something like "I'll stab you" and I made the instant decision to let go as I didn't feel like finding out if he actually had a knife to stick me with. I can't remember exactly but so I think he ran off with a pink and a brown Zune.

We had lots of thefts and I've got heaps of stories. I also took down a would be GBA SP shoplifter who ran off as I was ringing him up. This was after the DS lite had been released. These people weren't the sharpest tools in the shed.



As for op, what does a thief do with 120 bucks worth of lobster tails? Is there a black market for it?
 

Fuchsdh

Member
Your job is still as unsecure as when you started if that's the case.

But the reality is the shoplifters are hurting the employees of the store far more than they are the corporations' pockets. Which is why those "stealing is moral" arguments always fail, even from that perspective.
 

Rootbeer

Banned
When we were teenagers my sister had a serious shoplifting problem. Clothing and accessories. I didn't learn about it until she was already a pro at doing it, and one day she brought me to a Macy's while she tried on some things, kept some items under her owned clothes and left with them. Her and a friend even had tools to remove anti-theft devices once the job was one, and they were usually successful.

As for my part, I don't know why but I stole a chapstick once. I was bored and knew I could get away with it I guess. Pretty stupid. I was pretty young though, could be worse, or so I tell myself.

Anyway OP I like to see someone take pride in their work to that degree where they care about theft that much. I worked retail briefly and even in that 4 or so months I encountered all kinds of crazy situations with customers. Years of it would be something else entirely.

Just one thing though... I'm sure people with bags and such do raise flags, but I bring in my backpack with me to go grocery shopping all the time because of how I commute (via bus/train most of the time, and I'll carry a bag or two of groceries home with me once in a while.) There's not always ill intent, so please be kind, lol.
 
So I don't get the point of your story.

Like you saw all the warning signs and they still got away with it.

Are you suggesting that people should come to your store if they want to shoplift because apparently you literally won't do anything about it?

Why don't you call the cops?

They left the product in the store. I forgot that detail in my original post.

I didn't call the police because it's such a fine line between concealing and passing the point of sale, and it all happens so quickly.
 

RyanW

Member
I almost stole a pack of gum and a deck of yugioh cards one time. I was too scared to go through with it.

Somewhat relevant but I've noticed when going by the toys and trading cards in Walmart recently that people love to steal fidget spinners as because I've seen a lot of empty boxes. Friends and I went to the store the other day and we saw they moved all the spinners to inside the jewelry cases.
 
I almost stole a pack of gum and a deck of yugioh cards one time. I was too scared to go through with it.

Somewhat relevant but I've noticed when going by the toys and trading cards in Walmart recently that people love to steal fidget spinners as because I've seen a lot of empty boxes. Friends and I went to the store the other day and we saw they moved all the spinners to inside the jewelry cases.

Those little mystery figure packs. Especially the Lego CMF line.
 
How...do you stick a ham between your thighs and walk out of a store without looking really obvious?

There was a youtube of a woman (with a sundress on) stealing a whole case of beer under her skirt

Here: https://www.youtube.com/watch?v=572QlTVN4AI

Or how bout a lady in a sundress stealing a whole 32" TV twixt her thighs: https://www.youtube.com/watch?v=swb7aytPTAE

And larger women have more space to hold things without it looking crazily obvious. I've seen some shit.
 

noquarter

Member
Working at Toys R Us saw some people shoplifting.

Best was when the Dreamcast was out and this guy walked in, put two under each arm and just went to the exit. $400 gone quick, was pretty funny.

Also had a lady that would come in every other week with a diaper bag lined with aluminum foil and stash games in there. Took us awhile to get her.

As for the lobster tails, you should 'offer' to help them by keeping it in the bacvk until they are ready to check out, just to keep it from getting warm and possibly getting them sick. If they are ready to check out, walk it up for them. If you do it with a smile and are super friendly, it is really hard for them to accuse you of profiling, just giving them a hand.
 

oneHeero

Member
Those kinds of changes are not done at Store level. he would have to bring it up to his boss and so on and so fourth. You can't just decide you want to implant an AP program without the go ahead from Management and Corporate. I've tried many cost saving programs at my store (maybe his Chain is different) and the response is usually "And who gave you the permission to do all this?"

As a DM you control YOUR department but, you're still beholden to your managers and Corporate.


Yes, yes it does. A DM is still hourly. Your opinion is still irrelevant to Corporate. Those kinds of sweeping changes would have to go through your SM and then through corporate. if they ever actually listen.
This is still wrong, and the bolded proves you don't know what you're talking about. Maybe if you work with people who don't give a fk or how to present an idea or someone who just bitches about how the company never listens, etc than yea, nothing gets done.

Individual stores DEFINITELY can implement plans that aren't in every store. Heck, when I worked for Walgreens and Bill Millers (food) as a teen there were times I traveled to different stores to assist and saw different processes in place. Double heck, I had a manager and coworker who regularly physically confront shoplifters and take them to an office until police arrived, at a Walgreens, even with many posters stating how company policy is to let it go. It's not that there was a different process at my store, but moreso that it's really on the individuals who work there. Should they have done that? No. Does it turn to a big thing where they got sued? No. This was more about where our location was (low income) and the regular shoplifters you bust regularly, from crackheads to crackhead prostitutes, to neighborhood thugs (no actual fighting). The point being that people do different things in different stores whether approved or not.

If as a dm you made the change before even consulting with a manager than yea I can see how you got questioned in that sense. If, you go to a manager who goes to a SM who does nothing, you don't stop. You bring it up again and raise awareness, and even escalate pass a SM. You think companies don't want to hear ideas on cost savings from their employees on the frontline? You're sorely mistaken. The way things are presented makes a huge difference. The effort in getting something changed in a environment like yours will make a huge difference. Not only are other companies going to be more open to the idea, but managers/SMs across all stores and companies are different and will handle ideas differently.

And if your performance review factors in losses, you better believe its even more important that you request the company provide you the tools and/or have process updates to ensure youre capable of doing your job in a way you can meet and exceed expectations. Cuz if they can fire you at will(some states), the ones that can will make the case through failed goals. Even if not, just losing out on money from a bonus should be enough of a reason to speak up.
 
Working at Toys R Us saw some people shoplifting.

Best was when the Dreamcast was out and this guy walked in, put two under each arm and just went to the exit. $400 gone quick, was pretty funny.

Also had a lady that would come in every other week with a diaper bag lined with aluminum foil and stash games in there. Took us awhile to get her.

As for the lobster tails, you should 'offer' to help them by keeping it in the bacvk until they are ready to check out, just to keep it from getting warm and possibly getting them sick. If they are ready to check out, walk it up for them. If you do it with a smile and are super friendly, it is really hard for them to accuse you of profiling, just giving them a hand.

Here's how they would react:

"We are checking out now, just give us our product."

"Are you required to escort us to the front? Is that company policy or are you accusing us of stealing? I'd like to speak to the store manager/I need the number for corporate!"


It would become a shitstorm for me, for offering a potential loyal customer based on an assumption.
 
i stole stickers from a grocery store when i was 5 once because i knew my mom wouldn't buy them

when i got home and opened the pack, i was pissed because they were pretty shitty stickers

i never stole again
 
Meanwhile, I busted my ass for 7 years to make a decent wage, and the $20 an hour that I make to provide a better life for my fiance and two kids could be jeapardized by increased shrink numbers.

If you are worried about it being a major issue, document it. Keep a running tally of it and present the GM every week. If it's a major problem they will do something, if they have issue with shrink than show you did due diligence to protect that.

What's more likely is your situation isn't abnormal or even a problem at the regional or corporate level. Essentially you are stressing about something no one else is in the company.
 
I'm the kind of person that understands theft if a person absolutely needs the item either for their child/baby or they are starving themselves. However, if you're stealing for personal gain or because you are bored, yeah you deserve the book thrown at you.

Often it starts with those intentions, but once they realize what they can get away with they begin to steal in greater amounts and justify it with the same logic.
 

oneHeero

Member
Here's how they would react:

"We are checking out now, just give us our product."

"Are you required to escort us to the front? Is that company policy or are you accusing us of stealing? I'd like to speak to the store manager/I need the number for corporate!"


It would become a shitstorm for me, for offering a potential loyal customer based on an assumption.

This is the problem your facing. You're making excuses instead of solutions. How do you combat those questions?

"We are checking out now, just give us our product."
Scenario 1: Walkie/phone the front of current customer on the way with frozen food as they are checking out now. Add a sticker on it that makes it visible to managers/cashiers that would let them know this is the customer you mentioned. (easily works for loyal customers)

Scenario 2: I apologize for the inconvenience, unfortunately there have been a string of shoplifting situations that caused the implement of a STORE policy. Add in a joke, "always some people ruining things for everyone else, sorry bout that and ill make sure its there when you're getting in line to pay.

It doesn't have to be a company policy, this can be a store policy. You think each store has a different policy in regards to having a cell phone out on the floor as an employee? It's enforced store to store.

Come on, just think through the scenarios yourself. Would YOU get offended? If so, what would you need to hear in the event that you were at a store you frequent 2-4x/month and they implemented a basic process of having a runner take high priced meats to the cashier when ready to pay? Any SANE person isn't going to feel accused, and the ones that get agitated yet still sane are going to be cool with the reasoning outlined for such a process, and the ones that don't are prolly the ones youre already eyeballing or youll have a measure in place where you add a sticker with a date giving the go ahead to bypass this when needed. Please, lets not get into the "what if someone sees that for one person and complains about special treatment" cuz at that point you should realize a position in management is prolly not for you or you need to change the way you approach things.
 

zulux21

Member
I work for a charity in a good neighborhood and we still have quite a bit of shop lifting problems.

The main one being price switchers. Since our products are individually priced and not just in a system it's very common for someone to go through one aisle and grab a bunch of high price items (we are talking stuff $4.50 to $10 usually) and then go through another aisle and peel off a bunch of low priced items ($.40 - $1.20) and most of the time just stick those stickers over the original high price item without even bothering to take off the original sticker -_-

There is no way to easily track what we have in the store, so it is impossible for us to know how much has been stolen so while it would effect our bonuses and overall store numbers it's not like we know by how much.

since our stuff is typically priced in a similar manor though we do eventually catch on and have had a good track record of eventually catching them, as once we figure out someone is price switching we put everyone on high alert when that person enters the store and our managers follow them around.

either they stop coming because they realize that we are on to them, or they are caught, but for everyone one we drive away two more seem to spring up.

the worst are the mothers who have trained their children to steal. This year especially we have had multiple mother child combos we have found where they trained their kids to either switch the prices on items, or just outright come back and stash them in a bag that the mom came in with. We are talking 5-7 year old kids that are making a b line for the health and beauty section to take off the low price stickers and then are moving to a different area that the mom had set some items she wanted that the kids are putting the lower prices on and either bringing it back to their mom or leaving it there for the mom to pick up. it just seems really wrong to train your kid to steal like that :/
 

Hilbert

Deep into his 30th decade
The best we had was when someone hid in a cupboard in the starbucks area, waited for the store to close, used a glass cutter in the electronics department and walked out the emergency exit.

That was a fun security video to watch.

Another time a lady managed to get her hands on some of the 50% off stickers we used. Probably would have gotten away with it, if she didn't use them on produce, which never get those stickers.
 
When I was a manager for Borders, we sold Blu-rays, which attracted shoplifters from far and wide.

We had store detectives, but I would also try to look out for thieves. My favourite was a guy who put so many Blu-rays down his coat that he could only waddle.

When I called out, 'Excuse me sir...' I startled him and he relaxed his grip, allowing about 30 cases to fall out of his jacket and rattle onto the floor. He then lay down and pretended to have an epileptic fit so we would have to call an ambulance.

Apparently he thought this plan was quite successful as he tried it again the following week, lol.
 
a large portion of the shoplifters, you can immediately tell that's what's up

they're on meth, their skin is disgusting, they perform this transparent act where they load up shopping carts with stuff they have no intention of buying, just to provide cover for the few things they steal. just more work for me to have to put that stuff away after they leave the store.

there was one guy the other day who was stealing sunglasses (meth, disgusting skin). the manager went over to say hi and ask if there's anything she could help him with. then she asked me to do the same, and i did. she watched him from nearby for 10 minutes, then told me to check in with him in a few minutes. then he left, setting off the security gates.

don't do meth.

there's also rich people that shoplift. the story i like is where this lady with her friend and her kids, toting a stroller were in the store. they got a lot of stuff, and when they were checking out, it was obvious they had changed the tag on a $xxx.00 purse for a $80.00 purse. so, you just say "oh no, this is the wrong tag! let me go get that for you", and they checked out as normal, paying for the purse at its real price. but they still set off the security gates when they left, so they had some other goodies stashed away, probably in the stroller. good example for the kids.
 

SheHateMe

Member
The most I've seen is during Black Friday.

Guy went straight to the Electronics section, put 2 all in one computers, a flat screen, and some other small electronics in his cart and walked right out of Wal-Mart.

Nobody stopped him. I didn't work there, I was stuck with my sister trying to get some cheap ass television.

Working at Gamestop in the early 2000's, I saw 2 teenagers pocket video game cases. I go to ask them what they're doing (I wasn't going to "stop" them because they're empty cases; I don't care about empty cases, I just wanted to know why they were messing up my beautifully alphabeticaled ordered design structure), and they run and drop most of the cases.

But SURPRISE! There were actual games in them. Huh. That's a first.

Spoke with my SM, who started a small and quiet investigation by letting the kids come back and steal again. Come to find out, it was one of the guys working morning shift with them to pilfer the store blind. I think we lost quite a bit that quarter. (Kids also got a PS2 and a Xbox.)
 

jond76

Banned
We have no form of security or loss prevention in our store. Shoplifting directly affects my inventory numbers, which I'm required to take once every period. $120 won't hurt me too much, but if you factor in that this duo I confronted yesterday has been hitting us multiple times per week for who knows how long, and then factor in dozens of others who shoplift us on the regular without being caught, it adds up.

A case of crab legs is currently worth $50. We've had to stop putting more than about 4 on display because we've had instances every day where people will empty our entire display and walk out the door with 10+ cases.

My goal in confronting shoplifters, if we can't get them arrested before they leave the property, is to let them know we are always watching, and that we're smarter than they might believe.

Depending where you live, call the cops right when they show up. Let them do their thing while police are enroute. Once police show up ask to issue a criminal trespass warning and why. Once they've had the warning, the next time they come back its trespassing=straight to jail.

All this depends on local laws. That's how it works here.
 

Izayoi

Banned
The best we had was when someone hid in a cupboard in the starbucks area, waited for the store to close, used a glass cutter in the electronics department and walked out the emergency exit.

That was a fun security video to watch.
That seems like it's a bit more extreme than just shoplifting... Burglary, maybe...
 

noquarter

Member
Here's how they would react:

"We are checking out now, just give us our product."

"Are you required to escort us to the front? Is that company policy or are you accusing us of stealing? I'd like to speak to the store manager/I need the number for corporate!"


It would become a shitstorm for me, for offering a potential loyal customer based on an assumption.
And here is how you can respond:

"Perfect, since this is it, I'll take you right to the front so you don't have to wait in line. I would hate for these to get tobwarm before you get home!"

No loyal customer will get upset about you providing this extra service for them. Helps you reduce shrinkage and helps people that are spending a lot on these foods.
 

StoneFox

Member
We get enough shoplifters at my store that we have a police car waiting in the parking lot most days. Our LP staff are pretty althletic and can take down almost anybody, though they aren't allowed to chase people down the street anymore.

Last time I saw them arrest a shoplifter she went crazy and started banging her head against the wall. Crying about her kids losing their mom but my store manager had no sympathy for her trying to steal an expensive drone. It was for her kid's birthday apparently.
 
Stole a chocolate bar when I was 14. I still regret it to this day. Never had any money like the other kids so I was jealous when they always bought candy during breaks. So then one day I just took a candy bar and acted like a tough guy.

Once when I was working as a cashier, I saw a couple of boys, like 10-year-olds, putting on some deodorant (taken straight from the shelf). They must've seen me watching them because I had direct line of sight towards them, but they just did it anyway. I told my boss about it and she had a firm talk with them. I think people using deodorant in stores is fairly common. Kind of gross really.

One thing I still wonder if it was more racism or actually justified was when in one store (I worked as an agency worker so I was in multiple stores) the staff told me to keep a close eye on gypsy women (who have those huge dresses). Like, if they've actually caught them shoplifting often, then I guess that's reasonable, but you gotta wonder if they've actually ever caught them or is it mostly racial bias making them suspect them. But I dunno.
 
We get enough shoplifters at my store that we have a police car waiting in the parking lot most days. Our LP staff are pretty althletic and can take down almost anybody, though they aren't allowed to chase people down the street anymore.

Last time I saw them arrest a shoplifter she went crazy and started banging her head against the wall. Crying about her kids losing their mom but my store manager had no sympathy for her trying to steal an expensive drone. It was for her kid's birthday apparently.

This makes me feel bad, if she were telling the truth.
 

Dynomutt

Member
I've never worked in loss prevention but had had a bout with lunch thieves. Dastardly bastards. Ghost pepper extract he he he...
 

typist

Member
I don't shoplift but it would be pretty easy for me to justify. If we accept the premise that everyone has a right to life then by extension everyone has a right to food. Furthermore, if my thieving is directed against a massive corporation it's obvious they also avoid paying their taxes which is itself a form of theft. So in effect a shoplifter who steals food from big business is only exercising his human rights and taking back what has already been stolen
 

Morrigan Stark

Arrogant Smirk
The best we had was when someone hid in a cupboard in the starbucks area, waited for the store to close, used a glass cutter in the electronics department and walked out the emergency exit.

That was a fun security video to watch.
Jeez that ain't shoplifting, that's outright burglary, hah.

I don't shoplift but it would be pretty easy for me to justify. If we accept the premise that everyone has a right to life then by extension everyone has a right to food. Furthermore, if my thieving is directed against a massive corporation it's obvious they also avoid paying their taxes which is itself a form of theft. So in effect a shoplifter who steals food from big business is only exercising his human rights and taking back what has already been stolen

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