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Ni No Kuni Collector's Edition for EU/NA [failure level well beyond critical mass]

Sushigod7

Member
A charge and a refund sounds like an authorization charge.

That's what I would assume as well I don't get what DR is doing back when the 1st round pre orders went in they did authorization charges. For the 2nd round hardly anyone except this one and Paypal have been even charged? Strange.
 

ys45

Member
Ok seriously, i just got an email from Bamco saying my order is cancelled because i did not pay , WTF ! i remember entering my credit card info and getting an email to confirm it, i checked by credit card and it was not charged yet .

I ordered like 5-10 minutes after the restock :(

I also remember ordering at first with Paypal and this order is still up , is there a way to pay with Paypal on a already opened order ?

Oh yeah and let me say this is the worst place ever to order stuff website is a mess ....
 

Peagles

Member
Ok seriously, i just got an email from Bamco saying my order is cancelled because i did not pay , WTF ! i remember entering my credit card info and getting an email to confirm it, i checked by credit card and it was not charged yet .

I ordered like 5-10 minutes after the restock :(

I also remember ordering at first with Paypal and this order is still up , is there a way to pay with Paypal on a already opened order ?

Oh yeah and let me say this is the worst place ever to order stuff website is a mess ....

Are you sure the Paypal one isn't the one that was cancelled? I did the same thing (tried Paypal, failed, tried again with credit card, ended up with two orders, one paid one not, and they cancelled the first Paypal attempt one).
 

Sushigod7

Member
Are you sure the Paypal one isn't the one that was cancelled? I did the same thing (tried Paypal, failed, tried again with credit card, ended up with two orders, one paid one not, and they cancelled the first Paypal attempt one).

Hopefully this is what has happened to you ys45, otherwise we might all be in for a wild ride.
 

zeopower6

Member
That's what I would assume as well I don't get what DR is doing back when the 1st round pre orders went in they did authorization charges. For the 2nd round hardly anyone except this one and Paypal have been even charged? Strange.

I actually never got an auth charge for a CapitalOne card back in July and I ordered like the day after it was announced back then.
 

Carnby

Member
I have spoken with DR recently, and every time they told me I will not see a charge until the item is shipped. This was in response to asking if I would see a new authorization charge after canceling/reordering.

As for PayPal users, it clearly said "pay now" when using the PayPal option. The other choices did not say this.
 

zeopower6

Member
As for PayPal users, it clearly said "pay now" when using the PayPal option. The other choices did not say this.

That is actually par for the course with PayPal. Often times they accept payment immediately. This can work for your advantage in some cases if something is heavy and shipping has to be upgraded but they already charged you so you get the next level of shipping for free!
 

ys45

Member
Peagles said:
Are you sure the Paypal one isn't the one that was cancelled? I did the same thing (tried Paypal, failed, tried again with credit card, ended up with two orders, one paid one not, and they cancelled the first Paypal attempt one).

I hope so but the email i got state my order # and the order number is the one that i used my CC so i don't know .

Oh well il check my credit card if it get charged , not like i can do something about it anyway >_<
 

Lucent

Member
I'm hoping Tuesday or Wednesday. Thursday at the latest. =l I did get 2-day shipping but it doesn't mean much if they sit there.

I really wish this was through Amazon so I'd have no worries.
 
D

Deleted member 57681

Unconfirmed Member
You can still preorder the thing regularly on amazon.de... I guess that wouldn't be the case if it was sold out? At least I hope so. I had it ordered for months, then canceled it due some stupid mistake and re-ordered it three weeks ago. Hope to get it.
 

leadbelly

Banned
:/

I've pre-ordered the normal version anyway. It would be nice to have the book, but I'm not really that bothered about it. I. Just. Want. To. Play. The. Gaaaame.
 
You can still preorder the thing regularly on amazon.de... I guess that wouldn't be the case if it was sold out? At least I hope so. I had it ordered for months, then canceled it due some stupid mistake and re-ordered it three weeks ago. Hope to get it.

I got one preordered there as well, but i've been debating with myself for days whether i'll cancel it or not. 52&#8364; is a pretty steep premium compared to getting just the game from the UK, considering I really only want the book and don't care much for the plushie or the dlc. Also, that humongous rating logo on the box bothers me to no end and i doubt it's removable. I might end up pre-ordering it on amazon.co.uk if i get in on time, even though shipping to my country will make it even more expensive. >.<

I wish they sold the book separately. By the way, can anyone here link me to a video of someone flipping through the in-game version of the Wizard's Companion? I wanted to go into the game as fresh as possible, so i barely watched any footage to avoid getting spoiled.
 

Hobbun

Member
I really hope nothing screws up with my order. I'm nervous on what I hear of Digital River.

The prices I see online are just ridiculous for it.
 

Peagles

Member
Guess I'm not getting the UK one now...

Dear Valued Customer, We are contacting your regarding your pre order of Ni No Kuni The Wizards Edition. We regrettably advise due to the dimensions, weight and countries import regulations we are unfortunately unable to ship this item overseas with our courier services. Your pre order for Ni No Kuni The Wizards Edition has now been cancelled from your ShopTo account. If you have already pre-paid for your pre-order, these funds will be automatically transferred to your ShopTo account credit balance. This credit will be automatically used against your next purchase with us or you may request a full refund back to your card or PayPal.
We are offering the standard version of Ni No Kuni which is available for shipment to you when our stock arrives in. If you would like to pre order this you can do so here. Please accept our sincere apologies for all inconvenience caused here.

Kind Regards,
***********

Edit: Oh it's banned? Well now I know why! I'm sure it got recommended in thiis very thread though!
 
I really hope nothing screws up with my order. I'm nervous on what I hear of Digital River.

The prices I see online are just ridiculous for it.

I just offset the cost of getting two. well, i just hope customs won't look at my items suspiciously. i basically got the WE for free.
 
Guess I'm not getting the UK one now...



Edit: Oh it's banned? Well now I know why! I'm sure it got recommended in thiis very thread though!

Shop2 got banned due to their credit card database getting hacked and never telling their customers about it, thus ban. I believe they've tried to get themselves unbanned from GAF but yeah...still banned...
 
i would advise do not call digital river for any reason. i called to see if i could get a headsup on when they may be shipping and billing and the customer service rep told me my order would not ship because it has been cancelled. i became absolutely irate as i ordered this 5-6 months ago during the ninostarter purchase period. i immediately asked to speak with her manager and she told me that it has been cancelled but she relunctantly let me speak with her manager. he told me it was all a big misunderstanding and my order was not cancelled and it should ship sometime before friday.

i cannot believe customer service can be this terrible. i would advise everyone to leave digital river alone and just cross your fingers and hope for the best.
 

Balb

Member
i would advise do not call digital river for any reason. i called to see if i could get a headsup on when they may be shipping and billing and the customer service rep told me my order would not ship because it has been cancelled. i became absolutely irate as i ordered this 5-6 months ago during the ninostarter purchase period. i immediately asked to speak with her manager and she told me that it has been cancelled but she relunctantly let me speak with her manager. he told me it was all a big misunderstanding and my order was not cancelled and it should ship sometime before friday.

i cannot believe customer service can be this terrible. i would advise everyone to leave digital river alone and just cross your fingers and hope for the best.

Yeah the Namco shop website + Digital River has been a real headache. Really makes you appreciate Amazon which does pretty much everything right.
 
i don't get all these hate for the website. the moment i ordered the WEs, payment was charged right then and there. got two emails both from paypal and namco for each order, and i've never had any problems looking up on the order status.

probably because my paypal is tied with my debit card? it totally has been flawless and i'm just waiting for it to ship and give me my tracking number.
 
Speaking of the Namco store/Digital River being a disaster am I the only one who can't see his order invoice online? I can log into my account and see my preorder in my order history but if I click the invoice link or try to search for my order status I get a server error.

I'm getting a little nervous :/
 
Speaking of the Namco store/Digital River being a disaster am I the only one who can't see his order invoice online? I can log into my account and see my preorder in my order history but if I click the invoice link or try to search for my order status I get a server error.

I'm getting a little nervous :/

i always get mine to display.
 
Speaking of the Namco store/Digital River being a disaster am I the only one who can't see his order invoice online? I can log into my account and see my preorder in my order history but if I click the invoice link or try to search for my order status I get a server error.

I'm getting a little nervous :/

somebody stated earlier if you go through www.findmyorder.com it will display.

mine will display through this url but it doesn't give much information at all.

as for people with issues. i think people that paid with debit/credit cards are just worried about the billing process due to the whole preorder hold stunt this company pulled 6 months ago.
 

panty

Member
Guess I'm not getting the UK one now...



Edit: Oh it's banned? Well now I know why! I'm sure it got recommended in thiis very thread though!

Shopto after the credit card fiasco has been great. Nothing wrong with the shop. The ban should be lifted imo.
 

iammeiam

Member
i don't get all these hate for the website. the moment i ordered the WEs, payment was charged right then and there. got two emails both from paypal and namco for each order, and i've never had any problems looking up on the order status.

probably because my paypal is tied with my debit card? it totally has been flawless and i'm just waiting for it to ship and give me my tracking number.

It's because you used Paypal. With a Paypal transaction, money goes to the site immediately on checkout. If you used a regular CC transaction, you'd get an authorization at the time of order, then they'd finally go back and charge whenever they shipped. This is a problem if, for example, your wallet has been stolen in the meantime and the CC they're expecting to charge is no longer valid. On a decent web portal, you just go in and change the payment for the order. On the Namco/Digital River clusterfuck, it's less certain. You have to call them, and they may or may not be able to make the change.
 
i always get mine to display.
hmm, weird...
somebody stated earlier if you go through www.findmyorder.com it will display.

mine will display through this url but it doesn't give much information at all.

as for people with issues. i think people that paid with debit/credit cards are just worried about the billing process due to the whole preorder hold stunt this company pulled 6 months ago.
Thanks, that worked but yes it showed me nothing of value lol

I was trying to figured out how I paid for it but I guess I'll just have to search my email when I get home.
 
This is my first experience with Digital River/Namco store but it certainly makes me not want to use them again. The site barely works and It's impossible to find out exactly what I'll be paying come tonight. I pre-ordered back in September and have my confirmation emails but by now I've forgotten how much shipping was among other things. To be fair though I should have written this down at the time. Hope it arrives within a week although given how long ago I put my order down I think it should have been here by tomorrow. But perhaps Amazon has just spoiled me.

The Mitey plushie being exclusive to PAX goers still makes me sad, would have been nice to have both in my collection.
 

Lucent

Member
Sounds like normal shipping. I got 2-day and mine was $11.87

Yeah same. My order is $111.86. As long as they really ship before or on Friday I'll be good. I'm moving into another apartment February and will probably be fully moved into it by the 2nd or 3rd. So I'd like them to not be slow about it.
 

LiK

Member
Yeah same. My order is $111.86. As long as they really ship before or on Friday I'll be good. I'm moving into another apartment February and will probably be fully moved into it by the 2nd or 3rd. So I'd like them to not be slow about it.

Wow, worst timing evar
 
This is my first experience with Digital River/Namco store but it certainly makes me not want to use them again. The site barely works and It's impossible to find out exactly what I'll be paying come tonight. I pre-ordered back in September and have my confirmation emails but by now I've forgotten how much shipping was among other things. To be fair though I should have written this down at the time. Hope it arrives within a week although given how long ago I put my order down I think it should have been here by tomorrow. But perhaps Amazon has just spoiled me.

The Mitey plushie being exclusive to PAX goers still makes me sad, would have been nice to have both in my collection.

don't think it will charge tonite, friend. they told me 'before friday', heh.
 

Kyon

Banned
Yeah same. My order is $111.86. As long as they really ship before or on Friday I'll be good. I'm moving into another apartment February and will probably be fully moved into it by the 2nd or 3rd. So I'd like them to not be slow about it.

My order is 115.97 you have 2 day and yours is cheaper? :eek:
 
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