I must be watching a different video than the rest of you. The woman is a little unprofessional in making a joke about giving out his email but it never looked like she was being a "cunt".
Meanwhile, the guy is upset that they wouldn't accept his business card as photo ID, holds the line up for everyone else and then, after she bends the rules and lets him have the game anyway, he still feels the need to berate the woman over store policy and insist that he'll never come back.
In this particular instance, I'm on the manager's side.
Common sense is irrelevant. If a game requires an age limit, and you are supposed to check ID for it, then you check the ID, regardless of how old someone looks.
an n- He refuses to show photo ID
- He finally gets game
- He acts like an ass
- She makes a wisecrack
- He PMS's all over the store
Did I miss anything?
- He refuses to show photo ID
- He finally gets game
- He acts like a ass
- She makes a wisecrack
- He PMS's all over the store
Did I miss anything?
Same with gamestop.Best Buy also gives reward points and you get actual certificates after you accumulate enough points that work as real money (you can get $5,10, or even $100 certificates depending on how much you spend)
I must be watching a different video than the rest of you. The woman is a little unprofessional in making a joke about giving out his email but it never looked like she was being a "cunt".
Meanwhile, the guy is upset that they wouldn't accept his business card as photo ID, holds the line up for everyone else and then, after she bends the rules and lets him have the game anyway, he still feels the need to berate the woman over store policy and insist that he'll never come back.
In this particular instance, I'm on the manager's side.
Why does he need photo id? Can't he just use his credit card?
These stores always have the craziest policies. I don't blame people for getting mad for having to jump through some random hoop with no heads up.
Nonsense. If you think people check for ID for every clearly old man you must live in some always by the books area.
This is what happens when an asshole records an asshole being an asshole to another asshole.
Best Buy also gives reward points and you get actual certificates after you accumulate enough points that work as real money (you can get $5,10, or even $100 certificates depending on how much you spend)
She probably just got caught up in the moment and made this mistake.How can she be so dumb when a freaking camera is in front of her.
The customer was the typical whiner but nothing to force that lady to act that way.
- He refuses to show photo ID
- He finally gets game
- He acts like an ass
- She makes a wisecrack
- He PMS's all over the store
Did I miss anything?
If she cant handle a customer why is she is a
People have tried it on me in the past and I just stand my ground on the issue without making a fuss. I have had customers punch walls, throw stuff, yell at me; even had a customer get her cunt out and tell me to lick it (she was a charmer that one) but I have never sunk to a level of mocking them in store.
I've worked in customer service a long time, treating someone like that is out of the question under any circumstance. They could take a giant dump on the counter for all I care, I would still skin the employee alive for talking to a customer in such a way.
If you manage or ever strive to manage a business, please tell me so I can avoid
giving you any of my money.
If she cant handle a customer why is she is a management role?
You keep your cool, you explain the policy to the customer. Customer can put on as much a turn as they want and have a little hissy fit, but as the employee you simply tell them if they have any disagreements with the company policy then you can direct them to the appropriate channel to deal with that particular complaint.
People have tried it on me in the past and I just stand my ground on the issue without making a fuss. I have had customers punch walls, throw stuff, yell at me; even had a customer get her cunt out and tell me to lick it (she was a charmer that one) but I have never sunk to a level of mocking them in store.
If someone has my receipt AND my credit card, something very bad has happened and whether or not I get my copy of GTA is the least of my concerns.He needs a photo ID because the game was preordered/paid for online. If they didn't enforce the photo ID rule anyone could walk in, say they're you, and walk away with a game you paid for.
Having worked in multiple sectors of Retail, including games: You got it in one. The manager didn't do herself any favours in that entire scenario, but that guy was a complete douche. I'd have asked him to leave if he didn't have what was required, and was holding up the line.Exactly. Dead on exactly.
It seems people defending that asshole have never worked retail and have never been on the other side of that counter when countless, and I mean COUNTLESS of douchebags like him walk in and decide that just because they're paying for something, they are entitled to be jerks. In reality, he's holding up the line, and it needs to keep moving. Get a proper ID next time, get your game, and gtfo.Especially on a launch date. Jesus H...
She seems to be an ass for sure but that guy is doing something I wouldn't even think of doing.They part where she unprofessionally mocks a customer then refuses to give her information to him when requested, all while continuing to mock him and provoking the line to join in on mocking him. Absurdly unprofessional.
I work third shift at a cable/internet provider. Putting up with abuse is my job. The customer was right here.Exactly. Dead on exactly.
It seems people defending that asshole have never worked retail and have never been on the other side of that counter when countless, and I mean COUNTLESS of douchebags like him walk in and decide that just because they're paying for something, they are entitled to be jerks. In reality, he's holding up the line, and it needs to keep moving. Get a proper ID next time, get your game, and gtfo.Especially on a launch date. Jesus H...
Having worked in multiple sectors of Retail, including games: You got it in one. The manager didn't do herself any favours in that entire scenario, but that guy was a complete douche. I'd have asked him to leave if he didn't have what was required, and was holding up the line.
I work third shift at a cable/internet provider. Putting up with abuse is my job. The customer was right here.
Exactly. Dead on exactly.
It seems people defending that asshole have never worked retail and have never been on the other side of that counter when countless, and I mean COUNTLESS of douchebags like him walk in and decide that just because they're paying for something, they are entitled to be jerks. In reality, he's holding up the line, and it needs to keep moving. Get a proper ID next time, get your game, and gtfo.Especially on a launch date. Jesus H...
Okay? I deal with worse than this every night, I get paid less to do it, and I don't lose my shit.Different type of abuse. You're not working a launch date, and you'd also never deal with anyone trying to break company protocol.
I tend to err on the side of the woman there. The chance of a customer instigating like a douche after having been denied a game due to not having proper ID seems much higher to me than a CS rep randomly being a bitch to a customer. She'd get reported in a heartbeat.
I certainly didn't defend him. However, you must remain professional at all times.
We expect it from our teachers, our police, elected officials, etc. Store managers, employees of stores, there are standards when dealing with the public. She was highly
unprofessional and her behavior was terrible.
I've worked retail and trust me, I had my share of difficult customers. I always
heard them out and managed to find a middle ground most of the time if they had complaints.
I get you...but this is a typical case of fundamental attribution error. Yeah she should've acted professional, yeah she could've handled the situation better. There are a million things that could've pushed her over the edge.
In the end, she still helped to get him to get the game. That's the goal, and the customer had been tendered to... she *did* say "You're very welcome" only for the douche to then proceed "I really doubt that"...blah blah *nerd rage* *pissing contest...* At that point, he didn't let it go. How DARE he get mistreated! OMG...I'm calling corporate! Oh and then the lecture on what info SHE needs to write...total bullshit. It's an empty threat.
Okay? I deal with worse than this every night, I get paid less to do it, and I don't lose my shit.
Wow at the asshole recording.
Also YouTube comments...