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Video: Gamestop manager threatens to release angry customer's details over GTA V spat
- Thread starter Horse Armour
- Start date
The only way I could be on her side is if she didn't give him the game and said nothing about giving out any of his info.
If she said come back in the morning with a valid I.D. and we'll give you the game she'd be doing exactly her job.
Nonsense. If you think people check for ID for every clearly old man you must live in some always by the books area.
VlaudTheImpaler
tl;dr
The worst part for her is that she won't be getting a free Xbox one and PS4 now, along with all of the launch lineup for each...
HawthorneKitty
Sgt. 2nd Class in the Creep Battalion, Waifu Wars
RedAssedApe
Banned
a lot of you would get fired real quick. good thing there are jobs that exist where you don't have to directly interact with customers. 
They part where she unprofessionally mocks a customer then refuses to give her information to him when requested, all while continuing to mock him and provoking the line to join in on mocking him. Absurdly unprofessional.
BigJonsson
Member
The guy was being dumb, carry ID or go home and get it......
But the manager did go a bit too far
And she was right, she doesn't have to give her full name, thats why they have employee numbers....
But the manager did go a bit too far
And she was right, she doesn't have to give her full name, thats why they have employee numbers....
sketchsanchez
Member
Mohonky
Member
If she cant handle a customer why is she is a management role?
You keep your cool, you explain the policy to the customer. Customer can put on as much a turn as they want and have a little hissy fit, but as the employee you simply tell them if they have any disagreements with the company policy then you can direct them to the appropriate channel to deal with that particular complaint.
People have tried it on me in the past and I just stand my ground on the issue without making a fuss. I have had customers punch walls, throw stuff, yell at me; even had a customer get her cunt out and tell me to lick it (she was a charmer that one) but I have never sunk to a level of mocking them in store.
He needs a photo ID because the game was preordered/paid for online. If they didn't enforce the photo ID rule anyone could walk in, say they're you, and walk away with a game you paid for.
Mr. Enigma
Member
Someone should alert the guy in the video that this guy on YouTube is profiting off his image by monetizing that video.
BigJonsson
Member
If only
was working
was working
It's not nonsense. Just because there are idiots who don't do it doesn't mean it shouldn't be done. I've seen enough businesses lose their licenses or get fined for not carding to know that it's stupid not to do it regardless of how old you think the customer is.
ultrazilla
Gold Member
2 Slice Toaster
Member
Guess it depends on where you spend more money; if I'm buying retail its usually Gamestop since they tend to have a much more extensive catalog of older stuff in stock, and I'm usually looking for older titles.
Holy shit a lot of people seem to relate to the angry nerd guy in this thread. They probably have that policy because people came in and claimed games that weren't theirs and some other nerd who got shorted decided to sue them for it.. probably what that particular nerd would have done if somebody elseusing false pretenses was given his stuff.
If it's true she got another girl fired who was innocent and then killed herself, then she's a cunt but I have my doubts about that story.
Nerd was an angry douche who used the situation with the camera in play to his advantage to try and win a pissing contest, and he admitted as much. That's how nerds Alpha.
If it's true she got another girl fired who was innocent and then killed herself, then she's a cunt but I have my doubts about that story.
Nerd was an angry douche who used the situation with the camera in play to his advantage to try and win a pissing contest, and he admitted as much. That's how nerds Alpha.
Nocturno999
Member
How can she be so dumb talking to him like that when a freaking camera is in front of her.
The customer was the typical whiner but nothing to force that lady to act this way.
The customer was the typical whiner but nothing to force that lady to act this way.
Devolution
Member
This is one of those vids where everyone is a douchecanoe and yet people take sides.
HawthorneKitty
Sgt. 2nd Class in the Creep Battalion, Waifu Wars
She probably just got caught up in the moment and made this mistake.
Unfortunately for her, it was one that cost her her job.
Sound Deploy
Neo Member
Exactly. Dead on exactly.
It seems people defending that asshole have never worked retail and have never been on the other side of that counter when countless, and I mean COUNTLESS of douchebags like him walk in and decide that just because they're paying for something, they are entitled to be jerks. In reality, he's holding up the line, and it needs to keep moving. Get a proper ID next time, get your game, and gtfo.Especially on a launch date. Jesus H...
Pyramid head
Banned
I wonder if she responded with "THAT'S FANTASTIC" when she was fired.
Gormless Noodle
Member
I've worked in customer service a long time, treating someone like that is out of the question under any circumstance. They could take a giant dump on the counter for all I care, I would still skin the employee alive for talking to a customer in such a way.
Quadraphonic
Member
Normally I'd say the manager was fine to treat that douchebag like a douchebag, but apparently, she's a douche herself.
angelic
Banned
Gonna need more here..what?
I like this line of reasoning more than the 'waah you guys don't know how hard retail is' excuse some other posters are trotting out.
Actually, I do own/manage a business. The difference is I don't work for a corporation that allows customers to treat me like a shit smear. In the 8 years I've been at it, I've had maybe 1 customer get irate and we had to call the police on him... so I'm probably doing ok.
I understand the corporate policy and I'd probably be upset *if* I was a suit high up in the Gamestop office. I'm not, so I'm looking at this from a human level and from that perspective the customer was way more of a douche.
Brianimaniac
Banned
If someone has my receipt AND my credit card, something very bad has happened and whether or not I get my copy of GTA is the least of my concerns.
Having worked in multiple sectors of Retail, including games: You got it in one. The manager didn't do herself any favours in that entire scenario, but that guy was a complete douche. I'd have asked him to leave if he didn't have what was required, and was holding up the line.
She seems to be an ass for sure but that guy is doing something I wouldn't even think of doing.
When someone is an ass to me, even if it's a shopkeeper, I just try to ignore him/her and go my way. When he asks that she gives her name, is it mandatory she accepts? Why would she give her name by the way?
I don't know, maybe I'm shocked by things totally normal in the US, at GS.
He got his game and hell I would be pissed if someone was dumb enough to consider one proof of identity over another but that's about it. I don't know ...
BigJonsson
Member
Solution - No more midnight launches! (I assume this was a midnight launch)
Brianimaniac
Banned
I work third shift at a cable/internet provider. Putting up with abuse is my job. The customer was right here.
The customer is not always right, the customer does not always deserve respect. But there are standards of professional conduct.
Also, this customer was nothing. If THAT is what you consider a problem situation, and THAT is what causes you to break, to become unprofessional, and to threaten something like sharing the customer's personal information, then you are not cut out for this line of work. You do not have the strength of character, and you need to get your shit together or you need to work in another field. I deal with much worse than this every couple hours on a regular shift.
Really hard to pass judgment without having seen the whole incident. The fact that he comes back in to confront her and starts the "you wanted to start a pissing war, well you lost," ruined any chance he had of taking the moral high ground.
And why is the guy there even recording it? Total dick move...
I tend to err on the side of the woman there. The chance of a customer instigating like a douche after having been denied a game due to not having proper ID seems much higher to me than a CS rep randomly being a bitch to a customer. She'd get reported in a heartbeat.
And why is the guy there even recording it? Total dick move...
I tend to err on the side of the woman there. The chance of a customer instigating like a douche after having been denied a game due to not having proper ID seems much higher to me than a CS rep randomly being a bitch to a customer. She'd get reported in a heartbeat.
Sound Deploy
Neo Member
Yup. And not to diffuse responsibility of that manager, she acted up - no question, but this guy's level of privilege is like a pole on top of a pole up his ass ridiculous.
Sound Deploy
Neo Member
Different type of abuse. You're not working a launch date, and you'd also never deal with anyone trying to break company protocol.
ultrazilla
Gold Member
I certainly didn't defend him. However, you must remain professional at all times.
We expect it from our teachers, our police, elected officials, etc. Store managers, employees of stores, there are standards when dealing with the public. She was highly
unprofessional and her behavior was terrible.
I've worked retail and trust me, I had my share of difficult customers. I always
heard them out and managed to find a middle ground most of the time if they had complaints.
Officerrob
Banned
He acts like an ass
She is totally unprofessional
Some guy (perhaps the one recording) talks down to the guy and tells him to go do something in a game that he will be doing himself when he gets home.
Fuck all of them
She is totally unprofessional
Some guy (perhaps the one recording) talks down to the guy and tells him to go do something in a game that he will be doing himself when he gets home.
Fuck all of them
Brianimaniac
Banned
Okay? I deal with worse than this every night, I get paid less to do it, and I don't lose my shit.
For midnight launches such as this, we get a lot of military police and regular police. Needless to say, people don't act a fool at our launches.
However, its hilarious when someone doesn't have their license when asked for it while there is an on duty cop posted at the door.
"No license? In that white car you drove up here with? We need to talk."
Ha!
However, its hilarious when someone doesn't have their license when asked for it while there is an on duty cop posted at the door.
"No license? In that white car you drove up here with? We need to talk."
Ha!
Sound Deploy
Neo Member
I get you...but this is a typical case of fundamental attribution error. Yeah she should've acted professional, yeah she could've handled the situation better. There are a million things that could've pushed her over the edge.
In the end, she still helped to get him to get the game. That's the goal, and the customer had been tendered to... she *did* say "You're very welcome" only for the douche to then proceed "I really doubt that"...blah blah *nerd rage* *pissing contest...* At that point, he didn't let it go. How DARE he get mistreated! OMG...I'm calling corporate! Oh and then the lecture on what info SHE needs to write...total bullshit. It's an empty threat.
BigJonsson
Member
Ideally you want your customer service reps to be Japanese style: take everything on the chin, never stop smiling, stick 100% to store policy, then go back into the stock room and bawl their 16-year-old eyes out into their school uniform after you've finished chewing them out. But you just can't expect it everywhere you go, and some people are going to push back if you give them shit.
Can't say I empathize with him, even if what she did was wrong by company policy. It's not my job to judge her performance, but as a bystander I can clearly see a guy being excessively rude.
And some dick filming it just to stir shit.
Can't say I empathize with him, even if what she did was wrong by company policy. It's not my job to judge her performance, but as a bystander I can clearly see a guy being excessively rude.
And some dick filming it just to stir shit.
Sound Deploy
Neo Member
It's retail! They're getting paid minimum wage already. How do you even know this is the worst she's gotten from rotten customers? If you're defending customer service, fine - but if you're defending douchebags have the right to act like that to blue collar workers, then what's the deal? Customers don't always win. I dare you to ask me how I know that! Heh.
seriously the guys recording is such a stupid idiot