SolidSnakeUS
Member
Doesn't matter, you don't openly mock a customer. Even a wrong one.
If the person has no valid ID, I would just tell them to step aside and move onto the next customer.
Doesn't matter, you don't openly mock a customer. Even a wrong one.
Doesn't matter, you don't openly mock a customer. Even a wrong one.
If the person has no valid ID, I would just tell them to step aside and move onto the next customer.
This. Everyone who has ever had to deal with the public knows this. You wait until after everyone leaves and mock them with you coworkers.
The manager was in the wrong. She clearly was being overly aggressive for a manager. Part of the responsibility of a manager is to be cordial and keep the peace. She did none of that.
So that's a license to be a dumb and try to use a business card as a proper ID?
This. Everyone who has ever had to deal with the public knows this. You wait until after everyone leaves and mock them with you coworkers.
What the fuck kind of argument is that? A customer doing something harmlessly dumb like that is not a license to encourage harassment from other customers and exposure of personal information with intent to encourage more anonymous harassment.
My friend worked at Gamestop for several years and believes that people like him should be openly mocked/embarrassed... *facepalm*.
And that could be a good reason why they are stuck working a minimum wage retail job.
She was poking fun at the customer which is absolutely unacceptable.
Did he just take that poster or did he get that with the preorder?
You don't hand out a business card to everyone. You hand it to people you will need to speak with usually regarding business. Not to give it out to strangers on the street who have the intent to harass you.She should be arrested for threatening to give out his email address that he had listed on his business card which he freely hands out to everyone.
When I worked in sales I belittled people who said racist/homophobic shit all the time. Same goes for people being assholes for no good reason. Not a word ever said to me, and I now coordinate this company's marketing efforts.
I'm speaking generally.Using racist and homophobic slurs is the same as trying to use a business card for identification? This has to be the most ridiculous comment I've read today.
You don't hand out a business card to everyone. You hand it to people you will need to speak with usually regarding business. Not to give it out to strangers on the street who have the intent to harass you.
It's pretty obvious you've never had to use business cards before.
I'm sure it's been brought up but I'm wondering if he had the original pre-order receipt with him and was caught offguard without a wallet (it sounded like the pre-order was completely paid off). The thought of using a business card in this situation would be understandable - especially since it looks like a midnight launch situation where he's already been stuck in line for hours. Not beyond the realm of understanding.
lol everyone in the situation was wrong. When she gave him the game and he walked off, she didn't have to open her mouth and make a snide comment. He should've just ignored it but went back and both acted ridiculous again. It seems like both wanted conflict. Also lol @ the white knight fruit boy behind the camera. "I'm so sorry...I'm so sorry"
Why would I be joking? If you wrote down your phone number on a piece of paper and gave it to me would it be right for me to then give your phone number to anyone I want? Because that's what you're advocating here.Hmmm not sure if serious. Gonna play it safe and say you just joking. Whew!
It's not anyone's job to eat shit.
I feel bad for the people in this thread who seem to think it's your JOB to be treated like shit. Your employer should stick up for you if you are being abused. Get a new job for Christ sake.
I guarantee this woman did not start off acting like that. This douche bag was being a dick long enough for someone to pull out a camera.
I thought the exact same thing. I don't think we yet know if he knew that the store would demand ID in addition to a receipt or other form of pre-order confirmation.
The guy was a total douche, the video doesn't show what happened before it escalated. I'm sure she isn't exactly pleasant, but the attitude of the "customer" was off putting to say the least.
Anybody that regularly shops at GameStop should know how strict they are for carding on M rated games. It it's as important to the company as reserves and subs. It happens regardless if you have your pre-order slip or not. I get carded less for alcohol.
I thought the exact same thing. I don't think we yet know if he knew that the store would demand ID in addition to a receipt or other form of pre-order confirmation.
And even if he did know the store wanted ID and he, having forgotten, was hoping that something like a business card would suffice, it still doesn't justify this manager's behavior.
There is nothing about asking for flexibility from a store that deserves public mockery. Whether he knew he needed ID and forgot, or whether he was three cents short on the purchase price and asked for a little help, or whether he asked them to sell a display copy that wasn't for sale... doesn't matter. Customers ask for these kinds of things all the time. The employees can indulge them or not, but they can't mock such a customer in front of other customers and loudly broadcast his personal info so that he can potentially be harassed.
And if I were another customer in that line, with ID in hand, knowing that I was about to hand over my name, address, birthdate, etc. to that very manager in the next few minutes, I might suddenly lose my urge to shop with that person.
She was inexcusable. Let the guy walk out of the store in a huff and put on a smile for the next person on line.
The guy was a total douche, the video doesn't show what happened before it escalated. I'm sure she isn't exactly pleasant, but the attitude of the "customer" was off putting to say the least.
Okay, let's not jump to such assumptions.I'm not going to say I think she should be fired. It's hard out here and people have bad days. Have some compassion.
Anyway as people have said 2 wrongs don't make a right. But this guy knew what he was doing. They have to card you. Like my mom has to show id to buy a drink at a chilis. The guy knew that using a business card would cause trouble and I guess he got off by doing it
But also the video started mid situation. So I take it how it is
Do they ask for IDs when you place the preorder? If yes, then I can see how he didn't expect to be carded again if he had the receipt.
"You thought this was a pissing contest and now you lose"
Dude is a loser. He tried to pick up his game with a business card like a fucking clown and then made an ass of himself in front of a bunch of people in a video game store. And if your email address is on your business card, it's not private information nor is it customer details so the thread title completely wrong as well. Seriously, the employee sucked, but this dude is why working in retail is a horrible job. Yay! He got a Gamestop employee fired over a video game, too bad it's probably the highlight of his pathetic existence.
Common sense is irrelevant. If a game requires an age limit, and you are supposed to check ID for it, then you check the ID, regardless of how old someone looks.
The guy was a total douche, the video doesn't show what happened before it escalated. I'm sure she isn't exactly pleasant, but the attitude of the "customer" was off putting to say the least.
Exactly. Very well said.
You basically shot down your point in the same sentence. We don't know what happened before the video was shot. All we know is there was some questionable behavior on the part of the customer and some inexcusable behavior on the person in the professional role. She was asking for the axe.
He's the customer, all she had to do is say "I'm sorry sir we cannot sell you this game without proper identification, it's store policy" but instead she belittles him and threatens to give out personal information with malicious intent. It's amazing that people in here are actually trying to defend the actions of the manager.
It doesn't matter how much of a douche he was.
Come on. That rule has been in place for years and you think that this doof thought having a piece of paper with his name on it would suffice? What is he 4? Who doesnt carry around their iD?Okay, let's not jump to such assumptions.
Have some self respect. Being in customer service doesn't mean people can be uncivil to you. You are a human being.
Jesus people.
Have some self respect. Being in customer service doesn't mean people can be uncivil to you. You are a human being.
Jesus people.
Pretty much!Have some self respect. Being in customer service doesn't mean people can be uncivil to you. You are a human being.
Jesus people.
Come on. That rule has been in place for years and you think that this doof thought having a piece of paper with his name on it would suffice? What is he 4? Who doesnt carry around their iD?