but this is in the Queen territory.
Mr President has no bounds. He has a hotline straight into the palace.
but this is in the Queen territory.
They did try to resolve the issue by explaining that they weren't lowering the price. OP then went and badmouthed them on twitter. They apparently don't want this business since he's not going to be shopping there anymore anyways.
Actions have consequences, both parties are finding this out.
I can't believe people are actually defending Shopto here.
Yeah, by not ordering from Shopto!
I have a pre-order with them from day one, got the mega bundle. Are they gonna cancel my pre-order because I'm calling them out on their shitty PR and lack of professionalism?
Come at me Shopto.
They think shopto owns twitter.Why do people keep making this awful comparison?
Yeah, by not ordering from Shopto!
I have a pre-order with them from day one, got the mega bundle. Are they gonna cancel my pre-order because I'm calling them out on their shitty PR and lack of professionalism?
Come at me Shopto.
They might if your daft enough to give them your account number.
shopto definitely acted in the wrong customer service wise but being aggressive towards any company regardless of how small the transaction rarely ends well. I'm human though and if you told me you were going to take your fucking services elsewhere id probably rather not have you as a customer either and say go somewhere else.
They did try to resolve the issue by explaining that they weren't lowering the price. OP then went and badmouthed them on twitter. They apparently don't want this business since he's not going to be shopping there anymore anyways.
Actions have consequences, both parties are finding this out.
Of course it is legal. A company is free to decide who it wants to do business with.
Meh... I will continue to buy my games from Shopto. Through out the years I've never had any bad customer service, and my games always arrive prior to launch.
Can anyone expand on this?They are banned for it still here on neoGAF.
If this dude was publicly slagging off Shopto and trying to reduce their business then I can see why shopto would do this, but this is ridiculous I have to agree with everyone.
I don't think many people are defending them to be honest. I guess a few can see some sort of impulsive reasoning behind the account closure.
Problem is OP isn't getting much sympathy because he acted like an immature kid - which he freely admits.
All these outcries for 'free PS4' etc. set a very dangerous precedent for those who will just spout bile on social media hoping to provoke a reaction. I use shopto regularly but I use amazon as well. Have a preorder on each for example. I have always had good to excellent customer service from both sites. If the caveat to that is that I don't act like an immature asshat on social media then I can handle that.
Were shopto right? No.
Do I sympathise with the OP? No (I also think it's a bit disingenuous to leverage a community the size of neogaf for a personal issue like this in which there are, at least, blurred lines).
The wider issue of slagging off companies on twitter that could have potential account closures is a bigger issue than this one thread and should be discussed seperately imo.
Can anyone expand on this?
You got the link to that tweet? The DM screenshots just made it look like they just asked him for his account number, and then after the convo closed his account.
https://twitter.com/PooWithEyes/status/389382472623865857You got the link to that tweet? The DM screenshots just made it look like they just asked him for his account number, and then after the convo closed his account.
.
OP when you gave them your account number what were you expecting? Whatever happened to good old fashioned common sense? not the wisest move to publicly slag the company your hoping to get your launch day console from. I hope it works out for you op, but this was totally avoidable.
You are having a private conversation with your friend in a public place and suggest humorously (though you are being serious) that you are going to switch your game orders to Amazon because ShopTo are charging £20 more for your PS4 bundle as a "fuck you".
Just so happens that ShopTo are making use of listening devices which are installed literally everywhere and someone who works for them cottons on, gets pissed and calls you to tell you that they've cancelled your account.
obviously you pick and choose but I've seen enough retail customer service incidents where the customer wasn't right. also if you have that many threats of people wanting to go somewhere else then the companies policy/model is wrong.If my company did that every time a costumer threatened to take their business elsewhere, I wouldn't have a job any more.
So if I was at a restaurant and I turned to my buddy and said something derogatory about the restaurant above my normal talking voice, the restaurant wouldn't do anything about it because I am the customer and I am always right?
Yeah I work in international export documentation and deal with a lot of freight forwarders and agents who are extremely pressured themselves so cn be rather uncourteous to us, so we have it as rule six of our Docs rules that we have the right to refuse service without giving an explanation. It covers us well even though we hardly have to use it.
LOL ops situation just made me laugh at him.
I can dig it.
A consumer can say whatever they want about you, ESPECIALLY ON A THIRD PARTY SITE. Retaliation for that is considered extremely unprofessional and shopto will be feeling the effects of that when this story gets picked up by the media and their PR department has to backpedal and apologize.
Whoever said that to him is either going to get reprimanded hardcore or get fired. Guaranteed.
I don't think many people are defending them to be honest. I guess a few can see some sort of impulsive reasoning behind the account closure.
Problem is OP isn't getting much sympathy because he acted like an immature kid - which he freely admits.
All these outcries for 'free PS4' etc. set a very dangerous precedent for those who will just spout bile on social media hoping to provoke a reaction. I use shopto regularly but I use amazon as well. Have a preorder on each for example. I have always had good to excellent customer service from both sites. If the caveat to that is that I don't act like an immature asshat on social media then I can handle that.
Were shopto right? No.
Do I sympathise with the OP? No (I also think it's a bit disingenuous to leverage a community the size of neogaf for a personal issue like this in which there are, at least, blurred lines).
The wider issue of slagging off companies on twitter that could have potential account closures is a bigger issue than this one thread and should be discussed seperately imo.
LOL ops situation just made me laugh at him.
Microsoft doesn't care, just like most companies. Hell, half of the Amazon forums is people bitching at Amazon and this hasn't happened there.Why are people all that surprised? If this scenario came up on Xbox Live wouldn't the same thing had happened?
Problem is OP isn't getting much sympathy because he acted like an immature kid - which he freely admits.
I use shopto regularly but I use amazon as well. Have a preorder on each for example. I have always had good to excellent customer service from both sites. If the caveat to that is that I don't act like an immature asshat on social media then I can handle that.
So if I was at a restaurant and I turned to my buddy and said something derogatory about the restaurant above my normal talking voice, the restaurant wouldn't do anything about it because I am the customer and I am always right?
To me this seems like the equivalent of putting in a preorder and EB/Gamestop and then going into the food court for lunch with friends and saying "Fuck I hate shopping at that store" and the employee who took my preorder overheard that comment and cancels my order.
i.e. fucked up
like someone said if you acted like that in the store, you should expect same treatment. YOu went out there to provoke them, they didnt do anything to you like misplaced your order or anything, you went out there to attack. Closing your account is not a suprise. if you dont want them, they dont want you.
Trying to justify Shopto's behaviour is baffling in how far it misses the point.
Shopto is a business. The job of PR and customer service is to give existing, potential, and ex customers a positive impression of the business. The objective is to avoid bad PR as word-of-mouth and bad publicity can do measurable damage and take considerable time to amend.
It's not a case of right/wrong justified/unjust professional/childish. It's a case of bafflingly stupid and unnecessary PR behaviour that has potential to cultivate a negative impression of the business. You just don't do stuff like this because it serves no positive purpose to the business, but risks negative ramifications. Like the 101 of shit not to do in PR.
To me this seems like the equivalent of putting in a preorder and EB/Gamestop and then going into the food court for lunch with friends and saying "Fuck I hate shopping at that store" and the employee who took my preorder overheard that comment and cancels my order.
i.e. fucked up