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Brand new Xbox One will not even boot if you dont have internet connection

Fletcher

Member
There is absolutely NO excuse for a product that does not work right out of the box, internet or not.

No one should be defending it.

Can you use the roku box without Internet? Chromecast? I think those are devices that would just sit like bricks out of the box without a firm of Internet connection, right? I could be wrong, though.
 

CookTrain

Member
I'd be more concerned about update size than whether some hypothetical person who day ones a console without having the internet. A couple gigs is just as bad as not available for a lot of people. How big was the WiiU day one update anyway?

I believe another thread said the update was 500MB for the Xbox One?
 
Hmm, seems like maybe the update isn't exactly guaranteed to always be the same by the time specific people get their hands on an Xbox One, which is probably why it can't just be applied to every game released, or on a disc of some kind that's included in the box? MS is likely just continually working on things up to the very last minute, which pretty much makes including it with the system almost impossible, that is if they want the tightest possible control over what people's first ever experience with the system is like.

I can see that being it, and it's possibly for the best. The upside, I guess, is that it guarantees whatever update people get when they finally get around to picking up their systems is guaranteed to be whatever Microsoft has the most confidence in at the time.

So, in that sense, the 500MB+ update is more or less the system's operating system, and of course you can't use the system without that being in place.
 

CookTrain

Member
Can you use the roku box without Internet? Chromecast? I think those are devices that would just sit like bricks out of the box without a firm of Internet connection, right? I could be wrong, though.

Yeah, but they're not games consoles though souya point isn't really valid!

Ahem.
 

Fletcher

Member
Yeah, but they're not games consoles though souya point isn't really valid!

Ahem.

My point is that even though those require an Internet connection to even function out of the box, it isn't stopping many many people from purchasing them and connecting them.
 
Can you use the roku box without Internet? Chromecast? I think those are devices that would just sit like bricks out of the box without a firm of Internet connection, right? I could be wrong, though.

I think you're right, but I also think these devices have yet to achieve, staple, mainstream-household status, so...I dunno if they're the best examples. (I'm also pretty sure they're far less than $500.)
 

BeerSnob

Member
Can you use the roku box without Internet? Chromecast? I think those are devices that would just sit like bricks out of the box without a firm of Internet connection, right? I could be wrong, though.

Actually the Roku has a USB port on the side that would allow you to watch movies on it.
 

Tourmeta

Member
It's a campus network. I need to register the MAC address of any electronic device before it can connect.


Yes, I mean just viewing the MAC address of my console.

That's actually a valid concern here! They do the same thing here as well. Getting PS4 myself so I hope there's no problem there. An emergency fix would be to make your PC a virtual router and connect the XB1 to that? I have only ever tried this with my ps3, which didn't work, but it seems the 360 does so XB1 might be good.
 

CookTrain

Member
My point is that even though those require an Internet connection to even function out of the box, it isn't stopping many many people from purchasing them and connecting them.

Sorry, I was being flippant and not conveying it very well. I agree with you. People will tell you they're not games consoles. You tell them Ouya is a games console and needs internet in a very similar fashion.

Then there's the OnLive MicroConsole which is one of those damned-blasted always online monstrosities.
 

Tfault

Member
Can you use the roku box without Internet? Chromecast? I think those are devices that would just sit like bricks out of the box without a firm of Internet connection, right? I could be wrong, though.

How one uses the product is not the issue here. MS have chosen to deliberately supply a product that will not function out of the box without the update or inform users that is the case.

Trading standards might have something to say about bad practices like this.
 

Fletcher

Member
For some reason this thread reminded me of Sega TV. Man that shit was slow as hell, but blew my mind.

Sorry. Off topic.
 
lol, I can't tell if it's ignorance or arrogance.

It's neither. I don't see how advocating some personal responsibility on how you spend your money isn't something that everyone should do. You can't put out $500 on something that is bad and not take any responsibility at all in the purchase.

Companies such as MS have a responsibility to protect their customers.

They do for the sake of their business, not your well being.

Ok, a fool and his money are soon departed - because MS have not made clear that the console won't boot without an internet connection. On a level, it's exploiting a customers awareness.

Is Sony doing this by not making it super explicitly clear that the PS4 is not backwards compatible with the PS3, PS2, PS1, and PSP?

AFAIK Xbone is the first product to require such an update before it will even function as advertised. That is not right.

I agree; it's not right. Microsoft goofed here. I'm not excusing Microsoft at all here.

The only people who are going to know that the console requires an update to work are those that frequent gaming sites, forums etc.

I think a simple Google search about the Xbox One will likely give you a hit that will tell you about the update. It's not like this hasn't been discussed a lot. In fact, if you just go to the official page, which is something people often do for a product, it tells you that you need an Internet connection to set it up. Simple, basic research will show this.

What about the rest? Parents that work, elderly buying it as a Christmas present - not everybody has the time to research this stuff before they buy it. If there were a precedent I could understand, but this is a relatively new requirement for an entertainment device.

I bring up the PS4 not having backward compatibility. You think the consumer has no responsibility at all to find out if it's backward compatible or not? Because that is exactly what you're implying with what you said just here.

As for the practice itself, it's shitty and that's all there is to it. If I buy this on launch and come home to find my internet down for the next week, I've bought a $500 paperweight. Is it still my fault now??

No, your Internet going out is not your fault. But it's also not the fault of the manufacturer who created an Internet device if your Internet goes out either.
 
Of course, but not to the point that we have to feel the need to generate outrage for them. Whilst disappointing, they can always return the product and get their money back, they aren't stuck with a $500 brick.

This goes both ways, nothing to be absolutely outraged over, but it's not something to defend either.
 

Fletcher

Member
How one uses the product is not the issue here. MS have chosen to deliberately supply a product that will not function out of the box without the update or inform users that is the case.

Trading standards might have something to say about bad practices like this.

I wasn't talking about how one uses the product. I was referring directly to your complaint that no company should ship a product like that and was merely pointing out two popular products that are shipped like that.
 

artist

Banned
And banned!

So whose fault would it be if someone bought an iPhone without a cell phone plan and expected the phone to just work? Apple's or the person who bought it?
This has got to be part of the NeogafShitPosts ..

(Cellphones have always required service to function, this is a new and sad precedent)
 

Tfault

Member
I wasn't talking about how one uses the product. I was referring directly to your complaint that no company should ship a product like that and was merely pointing out two popular products that are shipped like that.

If you purchase the products you mention, then you are probably fully aware of the operating requirements. However with the Xbox MS made a big deal about no internet requirement after the U-turn.

So how many people will think it requires an internet connection to actually start using the product?
 
I love how people are making a big deal about this when it's been known for months that a day one patch would be required to play games.
 

CookTrain

Member
If you purchase the products you mention, then you are probably fully aware of the operating requirements. However with the Xbox MS made a big deal about no internet requirement after the U-turn.

So how many people will think it requires an internet connection to actually start using the product?

Let's not kid ourselves, the kind of people that will get caught out by a day one internet requirement are the kind of people who have absolutely no idea that there was ever any kind of u-turn on anything. These are people picking it up for Christmas for their kids.
 

Majanew

Banned
I love how people are making a big deal about this when it's been known for months that a day one patch would be required to play games.

Never gonna buyers gonna never buy.

"I'm never buying an Xbox One because of what MS tried to pull!"
"What!? There's a required day one patch!?"
"Xbone"
"I'm never gonna buy an Xbox One."
"What?! There's a day one patch required to do anything?!"
"I am outraged! I was never gonna buy an Xbox One, but if I did... not now!"
 

Fletcher

Member
If you purchase the products you mention, then you are probably fully aware of the operating requirements. However with the Xbox MS made a big deal about no internet requirement after the U-turn.

So how many people will think it requires an internet connection to actually start using the product?

Ok, cool. I agree with most of this, but your initial post, the one I quoted and was/am referring to stated that no product has any excuse to not work out of the box. Period.

Those products do have excuses as does the Xbone. You know what its excuse is.
 
I think this is just about making sure people have the absolute latest version of the OS, something Microsoft are far more comfortable with at release. I expect newly manufactured systems outside of the launch window will just work right out of the box. In a nutshell, I don't think this is a simple reversing of the previous policies patch. It's much more substantial.
 

Tfault

Member
Let's not kid ourselves, the kind of people that will get caught out by a day one internet requirement are the kind of people who have absolutely no idea that there was ever any kind of u-turn on anything. These are people picking it up for Christmas for their kids.

The point is the mass uninformed would expect any product to work out of the box regardless of internet or not, as would you and I.

I wonder how many retail outlet employee's would be aware of the update requirement?

Those same kids will be very surprised when they turn it on!
 
It's not a huge problem, but it is a problem. If MS has a disclaimer on the box that says needs initial internet connection in order to operate, I would have no problems with this, but I don't know if they do.
This is what I came to post, to ask whether the online requirement is clearly noted on the box. It really needs to be.
 

CookTrain

Member
The point is the mass uninformed would expect any product to work out of the box regardless of internet or not, as would you and I.

Which is why the issue is not that MS require the update... that's by the by and, as mentioned, the Xbox One is not unique in needing it, even amongst consoles. The issue is how well they choose to communicate it.
 

NBtoaster

Member
No, but me thinks not.

I would think it is.

If you purchase the products you mention, then you are probably fully aware of the operating requirements. However with the Xbox MS made a big deal about no internet requirement after the U-turn.

So how many people will think it requires an internet connection to actually start using the product?

They always said a day one update would be required after the reversal.

http://news.xbox.com/2013/06/update

An internet connection will not be required to play offline Xbox One games – After a one-time system set-up with a new Xbox One, you can play any disc based game without ever connecting online again. There is no 24 hour connection requirement and you can take your Xbox One anywhere you want and play your games, just like on Xbox 360.
 

ChryZ

Member
MS better get their firmware download servers ready for the launch traffic, imagine having that $500 box sitting there doing nothing because it's unable to update.
 

CookTrain

Member
Couldn't they add the update to the game disks for those who can't quickly download a 500 mb update?

They can and almost certainly will, but the patch is either newly finished or still not ready yet, so all those games that have already been dispatched won't have it yet.
 
Can you use the roku box without Internet? Chromecast? I think those are devices that would just sit like bricks out of the box without a firm of Internet connection, right? I could be wrong, though.

Those are devices specifically made to use Internet connections. Who the hell would buy a Roku or Chromecast Internet media streamer and not connect it to the internet?

My real question is how long they'll continue to mandate an Internet connection before these start working out of the box.
 

Eric_S

Member
This seems like such an unessecary lowering of customer value*. And an unecessary risk to take in terms of PR. :/

But maybe they have allready sent out free DVD's to retailers in order to take care of this?



*Basically, any effort needed in order to use the product is a lowering of value for the end customer. Any value proposition is of course a question of the costs needed to realise it and the gains realized, both in real and absolute terms.
 

Vagabundo

Member
Retail places should have disks available - for a small fee is MS is being scabby - and maybe retail should have an area to help with the update for parent etc. That kind of service is what differentiates them from online - retail needs to step up.

I have no doubt that MS won't have offline update disks available. I'll be very surprised if they do.
 

CookTrain

Member
Retail places should have disks available - for a small fee is MS is being scabby - and maybe retail should have an area to help with the update for parent etc. That kind of service is what differentiates them from online - retail needs to step up.

I have no doubt that MS won't have offline update disks available. I'll be very surprised if they do.

I think the most to hope for would be "Go to xbox.com/whoopsOne and download the update to a USB stick".
 
Can you use the roku box without Internet? Chromecast? I think those are devices that would just sit like bricks out of the box without a firm of Internet connection, right? I could be wrong, though.

The difference is a Roku functions as intended out of the box. An Xbox doesn't function as intended. It's not an internet device it's a gaming device
 

skc

Banned
I think the point here is that XBox One is now a fully internet based device. And I think it's the first console to fully embrace that label.

This is a trend that is only going to accelerate as the web becomes even more ubiquitous.

Plus gaming is hardly the main purpose of this machine so naturally it won't go over well at NeoGAF which is completely understandable.
 

mrklaw

MrArseFace
Cellphones and streaming media boxes as comparisons - really? Two things whose primary purpose is to connect to the network, vs a box that plays video games. You think that excuses MS for not making it clearer that the Xbox requires a connection? Wow.
 

web01

Member
This is going to be a disaster for Microsoft come Christmas there are going to be countless returns from people with a console that is as good as broken to them.
 
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