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Did Amazon receive a faulty batch of PS4 Consoles, or was it poor packaging?
- Thread starter Tak3n
- Start date
KungFucius
King Snowflake
Still .4% is 4000 if they sold 1 million. Did you personally confirm more than 4000 defected PS4s in your extensive research? ( Yes I am being an ass, but come on it's not like we can infer anything from the anecdotal info obtained from forums)
Personally I had an issue with my launch unit that was fixed with safe mode and directly hooking it up to the TV before moving it to the receiver. I sold a unit to someone who as of last night thinks he got a bad one. So as far as I can personally verify, there is a 100% hassle rate and up to a 50% DOA rate.
191 out of 260 "1 star" reviews are from Amazon verified purchases.
26% of reviews being fake doesn't come close to outweighing the prevailing majority.
Let's try to not revise history here. When RROD happened it took months for most of the community to turn on MS. This reaction to Sony is normal.
Man-is-Obsolete
Member
The Amazon packing was suspect for sure. I got the Killzone bundle and they shipped it in a box big enough to hold 3 consoles and the game was just loosely packed in. One guy that was picking his up at UPS when I was there had a box the was really beat up and was even resealed. So between Amazon's suspect packaging and how rough UPS can be it would surprise me if units were damaged from shipping.
IAmRandom31
Banned
Uhh yeah the 360 situation went on for several years people lmao. This is day one stuff. If a product comes apart on Day 1 of use then yeah, it was f'ed up from the get-go and the main reason for that is crappy shipping standards. Go ahead and drop your console 8-10 times and see how well it works afterward.
5% of big electronic releases like this are faulty from the jump. You can add another 10% on that from bad shipping.
Xbox 360 was RROD for 2 years straight, to the point to where MS had to add basically a lifetime warranty on the product from the 35-40% failure rates caused by actual overheating issues. Not faulty components.
5% of big electronic releases like this are faulty from the jump. You can add another 10% on that from bad shipping.
Xbox 360 was RROD for 2 years straight, to the point to where MS had to add basically a lifetime warranty on the product from the 35-40% failure rates caused by actual overheating issues. Not faulty components.
staticneuron
Member
I received my PS4 from amazon. Didn't leave a review. The packaging had me a bit worried but my PS4 has been working fine without any issues (knock on wood).
Roland1979
Junior Member
Regardless of whether they are true or whether this is a high number, Amazon (and other same systems) should
- not let people review items not purchased from them
- not let them review the first day. with electronics i think it should be a month at least.
- invite people by email to write a review, instead of initiative of the customer. this makes sure that people without very strong feelings about the product (whether positive or negative) remember their purchase or it might pull them over the barrier to write a (short) review.
- a motivation would help, especially with 1 and 5 star reviews (to prevent trashing/hyping).
- not let people review items not purchased from them
- not let them review the first day. with electronics i think it should be a month at least.
- invite people by email to write a review, instead of initiative of the customer. this makes sure that people without very strong feelings about the product (whether positive or negative) remember their purchase or it might pull them over the barrier to write a (short) review.
- a motivation would help, especially with 1 and 5 star reviews (to prevent trashing/hyping).
Shouldn't have selected the FedXbox delivery option.
Obviously should have gone with USPS.
LittleJohnny
Banned
Omg, looking at the reviews chronologically paints a scary picture. The list of back to back 1 star reviews are endless. All of the recent purchasers got broken ones :'(
659 reviews for launch day console. 265 are one star.
Sony had over 1 million preorders for this system months ago and we know the actual figures of PS4s shipped is probably considerably higher than that.
People without the system can rate the system. Some people are trolls. Some have legitimate issues. Additionally, angry customers are more likely to take the time posting a review than satisfied customers. But all things considered, a few hundred problem-consoles is still a drop in the bucket compared to all of the people with working PS4s.
Speaking of which, time to get back to Knack
Sony had over 1 million preorders for this system months ago and we know the actual figures of PS4s shipped is probably considerably higher than that.
People without the system can rate the system. Some people are trolls. Some have legitimate issues. Additionally, angry customers are more likely to take the time posting a review than satisfied customers. But all things considered, a few hundred problem-consoles is still a drop in the bucket compared to all of the people with working PS4s.
Speaking of which, time to get back to Knack
LittleJohnny
Banned
Sony is at least in a better position to deal with the problem. The RROD could be compared to a small issue with your car that you don't notice or ignore, then later turns into thousands to fix. With the RROD, the defective units worked for a very long time before revealing its ugly face, by then it was too late logistically to pull everything back.
If Sony acts quickly, they can avoid a bigger issue. Having this kind of warning from day one is a good thing, so long as they don't ignore it.
Well, if you spent a little bit more time reading the thread (or even looking at the reviews on the site), you'd find that a majority of the 1-star reviews are verified purchases.659 reviews for launch day console. 265 are one star.
Sony had over 1 million preorders for this system months ago and we know the actual figures of PS4s shipped is probably considerably higher than that.
People without the system can rate the system. Some people are trolls. Some have legitimate issues. Additionally, angry customers are more likely to take the time posting a review than satisfied customers. But all things considered, a few hundred problem-consoles is still a drop in the bucket compared to all of the people with working PS4s.
Speaking of which, time to get back to Knack
At this point it's safe to say there is an issue, how big or wide spread is questionable but there is an issue Sony is having that does need to be addressed. Perception is key and if they are viewed as having a shoddy system that breaks this easily or is failing right out of the box, that is not going to do them any favors.
Also wow at having no eject button.
Also wow at having no eject button.
People who say this is not a big issue. If that many people have posted DOA on amazon, then it is not a good thing period.
I have one arriving today. I should have waited. That is risk you take now a days with launch systems. Can't get online, can't update, possibly bad hardware.
I have one arriving today. I should have waited. That is risk you take now a days with launch systems. Can't get online, can't update, possibly bad hardware.
There is an eject button.
Come on, it's not only common knowledge, it's studied fact, that people complain more than they praise. A study done about retail word of mouth showed that for everyone 1 person that told someone about good service, they told 6 people about bad service. Use that ratio when looking at the numbers on Amazon.
Furthermore, if a million units did ship and there was a defective rate at 2% - you have 20,000 people complaining on the same day. That will make an unusual amount of noise no matter what.
Well, that is why I said "it seems".
But look at other electronic device reviews, look at other consoles and handhelds and check how the reviews go. Not many people write reviews for products that work perfectly okay? True. But that also doesn't mean that every single defective PS4 owner will bother writing a review as well. But we started receiving reports of faulty PS4 before the system even launched, and two big gaming sites had defective units among the PS4s they received from Sony (and not Amazon).
For reference, this is Wii U's reviews:
479 Reviews
5 star: (289)
4 star: (71)
3 star: (37)
2 star: (24)
1 star: (58)
And of all the 58 one star reviews, only a few mention a defective non-functional console.
Everything is anecdotal now. But I have a hard time believing that the incredibly small .4% failure rate reported by Sony is correct. For now, it could be under the 3-5% that reportedly seems to be the normal and expected percentage. We don't know yet, nothing is set in stone and I'm not affirming anything as an absolute truth.
Once again, even if every one of their claims were true, this is still nothing compared to the amount of PS4s already in the wild. If this climbs to thousands, then yeah, there might be an issue. But so far I've seen nothing to suggest anything outside of standard electronics failure rate or the occasionally shoddy shipping job.
i wouldn't say it's entirely unprecedented, but you really don't want to be keeping company with the products that have set the precedent.
the average for 1-star defect reports seems to be under 10%
AlphaSnake
...and that, kids, was the first time I sucked a dick for crack
My Amazon box came pretty beaten up and dented. But the console box was protected by inflated packaging pads, so the PS4's box was perfectly fine. But I am concerned that there was some abuse going on whether UPS or Amazon.
phosphor112
Banned
If someone buys a good product, they won't always review it saying it works perfectly. It's just a wrong assumption. But if someone buys a faulty one, you will almost always hear about it because they are the ones taking action to A) Rectify it or B) Let others know of the threat.
So seeing ~200 5 stars and ~200 1 stars isn't saying that 50% of them are faulty.
So seeing ~200 5 stars and ~200 1 stars isn't saying that 50% of them are faulty.
Are those current reviews or near launch reviews?
Does it really matter if it's a very widespread issue or not? Some people are having these issues. I don't know why you're working so hard to invalidate these reports.
Amazon will take the return even if you open it to find out.
Current.
Inferno313
Banned
Got a PS4 from Amazon that has been totally fine, maybe in just lucky, haha.
Yeah, a quick glance at the Wii U and Vita reviews shows very few one-star reviews, and few of those one-star reviews are about consoles that were DOA. (Do Amazon reviews get purged after a certain amount of time or something? Are these all of the reviews that have ever been written for these consoles on Amazon or just the ones from recent months?)
I don't think the "Only a few people got dead PS4's and every single one of them is writing a review about it" theory really holds water.
ElectricKaibutsu
Member
It is both broken and unbroken. You need to open the box to collapse the waveform.
jadedm17
Member
Nothing works 100%, I don't understand why people don't see that.
As stated the people with broken ones are far more vocal right now than those with working units who are probably using them right now. This still doesn't seem like a panic situation, just exchange it as with any other electronic device.
RecursiveFault
Banned
Its Schrödinger's PS4
BattleMonkey
Member
Mine from amazon works fine, Im not adding a review
So much of the negativity and outright trolling is generated by sites like the one below. Time and again, the site has been discredited, but they have no shame in straight up lying to it's readers, some have already wised up, but the dedicated few lap it up.
http://misterxmedia.livejournal.com/
http://misterxmedia.livejournal.com/
If the site is trolling why are you linking it?
LittleJohnny
Banned
Not really, amazon shipped thousands and those of these, most people have a working console and are enjoying it and not going on amazon and giving reviews. But the few people with not working ps4 are angry and are being vocal about it because that's all they can do really
Why doesn't this happen with other consoles, then
The unit I bought from best buy was loud yesterday. The fan seemed like it was working overtime. I do have it in the entertainment center in an enclosed space. There was quite a bit of hot air pumping out non-stop during Killzone.
I turned my system off and then on again to play a movie ( Netflix) and it was very quiet during the playback. I'm planning on more Killzone today so we'll see if it does it again.
Cheesecakebobby
Banned
My Amazon order should be with me in Japan tomorrow or the next day. Seriously anxious now...
BotoxAgent
Member
got mine from amazon last night, works great!
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