The GAF posters who are MS employees seem to avoid these topics like the plague. It would probably cost them their jobs. And I'm pretty sure that more than a few mainstream gaming news sites tried to do an article or two on this problem but probably everytime they called MS for a quote the article would magically dissapear from existence. There is no other logical explanation for their avoidance of this extremely serious issue. They're suppose to be here for us the gamers no the greedy corporations. If a site like IGN or Gamespot ran stories like these it would start a tidal wave of negative publicity and that is the last thing MS wants so close to their best holiday lineup ever.
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european repair company halts repairs of 360s. says problem is endemic
- Thread starter justjohn
- Start date
Psychotext
Member
Would look that way... but what's it called?!? :lolWickedLaharl said:
karipelaaja
Member
US Gaffers - How is the reliability of the X360 Elite? Anybody get the ring of death yet?
RubberJohnny
Banned
Is it me or did this company just turn down job security?
Everyone knows the Japanese don't play 360
Everyone knows the Japanese don't play 360
Bojanglez
The Amiga Brotherhood
The whole situation angers me...
You might be able to forgive Microsoft for having problems with their initial shipment, but as soon as people began to have problems they should have taken decisive action. Now they are left in a position where they can't (or wont) admit there is a problem, presumably because they would then be found guilty of breaking some laws by knowingly selling a broken product to consumers.
I have no confidence in the gaming press to address the issue in an impartial, inquisitive manner and start getting to the bottom of it, as they are all scared of companies (like Microsoft and Sony) not giving them exclusives, tickets to launch events etc.
The mainstream press don't care because they see it as specialist issue, unless people die from the result of faulty hardware they will not be interested. It is time for the gaming press to grow up, get a backbone and start delving in to this issue properly. When was the last time anyone saw true investigative journalism relating to the games industry? Maybe there hasn't been an issue that has warranted such action before, but surely now is the time?
/rant
You might be able to forgive Microsoft for having problems with their initial shipment, but as soon as people began to have problems they should have taken decisive action. Now they are left in a position where they can't (or wont) admit there is a problem, presumably because they would then be found guilty of breaking some laws by knowingly selling a broken product to consumers.
I have no confidence in the gaming press to address the issue in an impartial, inquisitive manner and start getting to the bottom of it, as they are all scared of companies (like Microsoft and Sony) not giving them exclusives, tickets to launch events etc.
The mainstream press don't care because they see it as specialist issue, unless people die from the result of faulty hardware they will not be interested. It is time for the gaming press to grow up, get a backbone and start delving in to this issue properly. When was the last time anyone saw true investigative journalism relating to the games industry? Maybe there hasn't been an issue that has warranted such action before, but surely now is the time?
/rant
Tha1AnLonely
Member
Am I the only person who thinks all of this is getting out of hand... i mean all the people calling for MS's head?? I know I'm in the VAST minority on the GAF forums in this opinion but, i mean, c'mon. Even though they havne't admitted to a serious problem, they are still taking care of people who have bought the console. Did Sony do that with the PS2? F*** NO!!! You HAD to buy a new one, or pay way too damn much to have them fix it.
To back this up. I'm on my second 360 as of this week. I bought my console in... Jan 2006. I did NOT buy the extended warranty.... yet, lone behold, they extended the base warranty. I get a new(ish) XBOX 360 more than a year and a half later... FOR FREE!!! so what, i dont have my console for 2 weeks, much better then buying a new console, or paying for a repair IMO. Also, i dont think some of these people are being completely honest on these forums... saying they've gone through 3 of them (which is reasonable) but then saying you've had to buy them all new?? What a joke. MS fixes them for free.... So either you're lying or your just really damn stupid. I'm not sure which... but it's getting rdiculous.... so the 360 has a problem, i keep getting GREAT games to play on it.... and if it breaks, they fix it for free.... What a terrible company, i mean seriously, wheres the chopping block, give me Bill's Head...
C'mon people.
To back this up. I'm on my second 360 as of this week. I bought my console in... Jan 2006. I did NOT buy the extended warranty.... yet, lone behold, they extended the base warranty. I get a new(ish) XBOX 360 more than a year and a half later... FOR FREE!!! so what, i dont have my console for 2 weeks, much better then buying a new console, or paying for a repair IMO. Also, i dont think some of these people are being completely honest on these forums... saying they've gone through 3 of them (which is reasonable) but then saying you've had to buy them all new?? What a joke. MS fixes them for free.... So either you're lying or your just really damn stupid. I'm not sure which... but it's getting rdiculous.... so the 360 has a problem, i keep getting GREAT games to play on it.... and if it breaks, they fix it for free.... What a terrible company, i mean seriously, wheres the chopping block, give me Bill's Head...
C'mon people.
Tha1AnLonely
Member
Enron said:
No, you are far from the only one. If you have a perfectly working 360, you dont normally post on things like this. You play your xbox instead. But there is a problem, you should register your xbox (you can do it onine at http://service.xbox.com/servicesignin.aspx
Check your warranty status, it should tell you if its covered, you can also call xbox support to see when it is valid through. That should give you some reassurance.
This guy is right we should be DAMN grateful for the privilege that they even FIX our 400 dollar consoles for FREE under their warranty which use to be 3 months. SO WHAT you get a refurbished replacement system that breaks in 2 months they'll replace that for FREE too. Bunch of whiners. Look at the games!
Tha1AnLonely
Member
Shaheed79 said:
I believe there is actually a more permanent fix now... though i can't say for sure, because i read somewhere.... Sorry. But i'm pretty sure the ones they are fixing as of recent are going to last... just a hunch i guess. Either way, STILL better than paying 150 for a new ps2 like everyone and their moms did a few times last generation.
Tha1AnLonely
Member
m0dus said:
Seconded.
Tha1AnLonely
Member
Steroyd said:
No, its just someone being logical and not hating.
I don't get it, people still had to pay to get their Xbox 360's refurbed/fixed when their Xbox 360s broke outside of warranty which isn't saying much as the console has been out for a year and a half, same as with the PS2... i don't get how this situation is any better than the PS2 in that regard.
Tha1AnLonely said:
The PS2 problem were nothing compared to this. You're comparing a minute flood to a freaking tsunami. As far as I know, the PS2 had some issues with the laser lenses that were easily fixed and rectified. Some PS2s broke after years of purchasing the consoles, where Xbox 360 broke less than a year and some even broke after they receive replaced xbox 360 3 or 4 times and are still breaking as we speak. Plus, the PS2 user base is infinitely more than the Xbox 360 could ever dream of, so a few faulty systems out of 100 million + consoles is considered neglegable . For a userbase of less than 10 million, it is inexcusable that the problem is this huge.
travisbickle
Member
Mr_Moogle said:
Wasn't it like a 6 weeks between finalising the designs and launching Worldwide!!
I remember at the time a lot of people praising Microsoft for getting the product out to the consumer quickly, I did a Product Design degree and I said it's no way near enough time for product testing (I don't think I needed my degree to work that out).
Biting them in the arse now, and there's no way they can recall over 10 million 360s! They need their engineers to come up with a cheap fool-proof fix, and at least the repaired consoles will be ok.
Tha1AnLonely
Member
sakuragi said:
The PS2's problems werent so minor. When everyone i know went through at least 1 PS2, thats not a good thing either. I never said there wasn't a problem with the 360. In fact, i specifically said there was. And it should be fixed. But they aren't acting like 99.9% of businesses in regards to trying to rectify it (withought PR nightmare). A large majority of people are getting their 360's fixed for free. Even after having owned it for over a year.
And no, i do not work for MS, i work for Target. So no relation really. I'm just trying to look at it without biased. Yea, i was pissed mine broke... but hell, its a year and a half old, with no purchased warrant, and they fixed it for free... how can i really complain about that?
Err, actually...they did take care of customers. Like Microsoft, they waffled a bit early on, but when the problem became common, free repairs were the norm.
Beyond that, the problem was less common and, in fact, was not even an actual failure of the hardware (though most consumers obviously would not have been able to fix their own machines). They addressed this problem fairly quickly to boot. Oh, and when the problem started to creep up, you'd have signs MONTHS before any real problems (rather than insta-death ala 360). The situation is entirely different.
Do you know anyone who has been through 11 PS2s?!?
Tha1AnLonely
Member
dark10x said:
My point wasn't to make a direct comparison first off. But no, they did in fact NOT take care of their customers... I guess if making you pay 60-80 dollars to fix a 150 dollar known problem with a console is taking care of your customers, then yea, i guess you're right....
And i'm not so sure that your logic of a slow death for a console is better than having it just die is quite on target.... i would rather have mine die instantly actually... that way i know its done, rather than guessing when it will just not work at all, like the drives in the ps2. Anyways, we will never agree on the ps2 vs 360 thing, and thats not really what this is about, so lets just agree to disagree.
Tha1AnLonely
Member
dark10x said:
Do YOU know anyone PERSONALLY and 100% factually thats been through 11 360's? Just a question.
Tha1AnLonely
Member
Steroyd said:
I'll take heat for this... but the nintendo, if you are referring to the Wii, it is significantly less technologically advanced in terms of hardware than the 360. Not to take anything away from its new direction and whatnot.
EDIT: Sony wouldn't have recalled them if there were no incidents.... just an FYI.
MightyHedgehog
Member
I knew people who were on their fifth and sixth PS1 before PS2 hit. That system had a lot of drive issues due mostly to cheap materials for the drive assembly. PS2 certainly had a fairly common problem with drives, too...but nothing quite like PS1 in my experience. I still can't get my PS2 to read CDs or some perfect condition DVDs without tilting the machine upon boot up. X360 certainly has it worse since it's a more complicated problem and not just limited to a disc drive as it was in previous generations. MS really needs to publicly address this shit in a more assertive manner. My system, which is just over a year old, is still fine...but I wonder sometimes...dark10x said:
No was just reminiscing the past about the PS2, Gamecube and Xbox.
Oh no the biggest rumblings about the Nintendo Wii was the strap on the nunchuck was flimsy, and an update bricked wii's.
But all that was at launch and all that is gone... except the RROD.
And what's the PS3's excuse?
Yeah the incident seeing what happened to MS with their AC adapters, nip the problem in the bud.
Tha1AnLonely said:
Consumers have every right to complain if they aren't happy with a product. What's the use of good software if you cant actually play it? While its good that Microsoft returned and fixed your console for free (many people however paid for their repairs), they are still wasting their consumers effort and time. Its really inconvenient to call/send/wait for the repairs to finish as some have been waiting for weeks/months for their console to return (some lucky ones days) only to receive another faulty console that breaks after 3 or 4 months again. I guess Microsoft doesn't know what consumer satisfaction means.
Microsoft should admit that they have a problem and replace faulty Xbox 360s with new Xbox 360s that are really fixed, and not return Xbox 360 that have the same problems as the previous onces that will break inevitably.
Tha1AnLonely
Member
Steroyd said:
Who said anything about the PS3? The only problem with it that i can see and have heard about it is the lack of good exclusives, at least the quantity. But this is way off topic, sorry.
admit it, you're losing the argument. that's the only reason you'd ask something stupid like that. that's like saying 9/11 never happened because i didn't get buried in the debris. nice jobTha1AnLonely said:
as our good friend jaffe would say, one smarmy question deserves a smarmy answer
Tha1AnLonely
Member
gandda said:
What the hell are you talking about? That was in reference to someone asking me the same question about another console. I was just wondering honestly if he knows for sure that someone has actually gone through 11. Seems like a pretty legitimate question to me.
And i'm not really trying to argue anything... so i'm not sure what exactly i'm losing... I have an opinion, and i asked a legitimate question... i guess that means i'm losing an argument?
Tha1AnLonely
Member
Steroyd said:
I think you are all taking what i'm sayin the wrong way. Did i ever say MS didnt have an issue they need to address? Did i say the PS3 or Wii were any better or worse than 360 for ANY reason? Nope, and nope. All i'm saying is that for the shit storm MS is in they could actually be handling the customer support part of it a lot worse than they are. Though they could handle it better, which i've already said. I'm in complete agreement with pretty much everyone in here that there is a big problem (mine broke too) but i also understand the other aspects of it. I dont look at things from one side all the time. Thats just how i am, if that makes me wrong, then i guess i'm wrong.
ok then, no, i don't know anyone personally who has been through 11 360s.Tha1AnLonely said:
your point is?
should i just ignore the 1up article now? would you like me to ignore every article about "endemic" 360s because i don't personally know anybody in the UK, or anybody on NeoGAF who has a broken 360? i probably shouldn't believe the people on here who tell me that their launch 360 is actually still going strong. after all, i don't know them personally
Tha1AnLonely
Member
gandda said:
I'm not telling you to do a damn thing, you can do whatever you want. I'll state this once again.... THERE IS A PROBLEM WITH THE 360!!! i can't be much clearer than that. I agree with everyone on that. But i'm not 100% upset with how things are being handled right now. If my opinion makes you feel insecure about yours, i'm sorry. But dont take anything i'm saying as an attempt to get anyone to do anything or not do anything. I am, after all, in agreement with you on most of this.
Tha1AnLonely
Member
As for the 11 360's thing... all i was asking was for some proof that someone has, i wasn't necessarily doubting your claim. In fact, i was giving you an opportunity to prove it, thats all. I just dont know of anyone personally who has gone through more than 3. I've heard of more, but i dont believe everything i hear... sorry.
Flying Cloud
Banned
Well, at least they made the case difficult to open.
This issue must have affected sales. It's an expensive console, a quality build is expected.
Here in Australia, an electronics chain called WOW, which only sells new stuff, has started advertising refurbished units instead of new ones; which indicates they have an ample supply. I just can't bring myself to lay out the cash for it when it appears to be so shoddily made.
I don't know what MS should do, but it's disgusting and insulting to see them ignore this problem.
This issue must have affected sales. It's an expensive console, a quality build is expected.
Here in Australia, an electronics chain called WOW, which only sells new stuff, has started advertising refurbished units instead of new ones; which indicates they have an ample supply. I just can't bring myself to lay out the cash for it when it appears to be so shoddily made.
I don't know what MS should do, but it's disgusting and insulting to see them ignore this problem.
Tha1AnLonely
Member
shantyman said:
this is my last post on this topic, because honestly... i can't associate with people who can't comprehend things. I am in no way defending the failure rates of the 360's.... no one even knows what those rates are. I have said multiple times that i am in agreement that there is a problem and it should be fixed. I dont understand what you are missing there. There is no hidden meaning. I promise. And i wasn't using the PS2 as a defense for the 360. Just an example that has personally affected me, and my friends involving failure of a console, and as of right now, MS has treated us (my friends and I) much better than Sony ever did. Things could be worse, that was my only point on top of AGREEING WITH YOU that there is a problem that needs to be addressed and fixed. If i've been unclear at all, will someone other than these few people who have read this all please tell me? Or at least tell me if you get what i've been saying?
Tha1AnLonely said:
Which you compared to Sony with the PS2...
Tha1AnLonely said:
You were lucky not to pay for MS to "fix" the console because there are many people who had to pay to get theirs fixed, and like I said because the Xbox 360 has only been out on market for a year and a half isn't saying much that they're fixing things for free, almost like a knee jerk reaction at the moment.
Tha1AnLonely
Member
X26 said:
So my last one wasnt my last one after all, since i'm being called a fanboy now. ha. how far from the truth. I never said the failure rates were worse or better for any system, nor did i say that MS is doing an awsome job. Way to read people.
rollingstart
Banned
RobertM said:Not sure about PS3, but 360 still loves you.
:lol that is great
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