I'm responding to this because it is a well thought out and sensible post.
Look, I have no skin in the game and I have been gaming for a really long time. With that said, I'm buying all consoles. Call me crazy, but um a gamer.
Now, the problem with expecting an apology from microsoft, and why I feel it is petty, is because there was nothing they did that was anti-consumer. "Anti-consumer" gets tossed around a lot lately and the reality is: Microsoft has been open and transparent about their consoles features from the get-go. People woukdnt be ranting if they had nothing to rant about.
A second reality: no one ever forced anyone to buy the damn thing. In fact, people are Pissed about a product that just went into manufacturing. People should really give this a thought. The product MS IS releasing is based off the feedback from consumer.
Yet, they can do no right. Alternatively, they could have kept everything the same and reversed nothing. Still, reversals are not good enough, right? Drop the price...drop the Kinect...etc
People here are acting like they are victims here. Like they have no choice. I keep reading mockery over "consumer choice".
It's really simple, if people don't like a product, no one ever forces their hand to make a purchase. That IS the consumer choice. We live in a capitalist society. A company need not apologize for a product that has yet to be manufactured and delivered to a customer. This is absolutely mind boggling to me. I do not recall Sony ever apologizing for their mishaps, Nd believe me there were mishaps (my identity and credit card information being exposed for one). Apologies are not going to make or break the next 8 years in gaming. the cconsumers choice will.
Anti consumer infers that consumers did not have the material information needed to make an informed decision. Somehow, many here like to insert their own definition.
Edit: I actually do remember the extended bow by Sony execs for the psn troubles, but false equivalency here as the Xbox one had yet to be released