I mean the story telling in S/M especially in the beginning was awful. It was frustrating how many times you got stopped with cutscenes. I don't think people should necessarily conflate that with the character.
Speaking of cutscenes i hope people are ready for that again with this game and even more with the Switch giving them more power to really make cutscenes pop. I expect the cutscene complaint to be around a ton in the Switch era of Pokemon.