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[Hobbun]

Yay, my debit card was billed.

Although no confirmation email from Namco yet.

 

[TheChillyAcademic]

Got an email saying my order was cancelled because my card couldn't be authorized when there is ABSOLUTE funds in the account. Six months of waiting and this is how it ends, with THEIR fuck up. Unbelievable.

 

[Arrowgigantic]

I got the aforementioned cancellation email...and they successfully charged my card.

They sent me a cancellation notice for an order that was cancelled in July. I cancelled it because the card was going to expire before the ship date. It freaked me out because I re-ordered in August with PayPal.

 

[Hobbun]

Got an email saying my order was cancelled because my card couldn't be authorized when there is ABSOLUTE funds in the account. Six months of waiting and this is how it ends, with THEIR fuck up. Unbelievable.

This is a mistake, DR is aware of it:

Just got off the phone with Digital River, the representative told me that the cancellation was a known issue and that they would be rectifying it within 24-48 hours. Twice during the call I asked if I would still be getting the product I ordered and she assured me both times that I would.
So all hope isn't lost for those who received that e-mail. Call them, be polite but firm and try to make sure everything it proper on their end aside from the cancellation "issue".

This came from Facebook.

 

[TheChillyAcademic]

This is a mistake, DR is aware of it:



This came from Facebook.

I don't have a facebook, is there a number I can call?

And I appreciate you posting this but...who the hell is digital river lol

 

[Hobbun]

I don't have a facebook, is there a number I can call?

And I appreciate you posting this but...who the hell is digital river lol

Digital River is the company handling the online orders and shipping of the game for NamcoBandai.

Here is the contact info:

To assist you in placing your order, you may contact customer service
at:

•US and Canada (toll-free within the US, MX and CA): 1-877-232-4588
866-585-3251 (Canada,US)
952-908-4150 (Iternational)

It should also be in your email.

 

[leonemesis]

Yeah, I paid with PayPal and they've had my money since August 4th, and they sent me a cancellation saying my credit card couldn't be charged.

If they don't get this resolved today, they better offer free download coupons for the game.

Dang, even orders paid via Paypal are presenting problems? People said that DR was awful, but I didn't think it was this bad.

I'm very concerned about this, because I paid via Paypal and had it sent to a friend's address in the US, as I don't live in the US.

At any rate, if things go wrong all there is left for me is to curse DR into oblivion and keep my backup european Wizard's Edition.

 

[NoLootBoxDev]

I have not get any cancellation E-Mail, but on the Website says

¨"SOLD OUT! Ni no Kuni: Wrath of the White Witch – Wizard’s Edition Club Namco Exclusive
Boxed Shipment"

Should I be worried?

 

[IronRinn]

Received the same cancellation email that others have received, saying my credit card could not be authorized, despite the fact that there are funds available and there is a pending charge from Digital River on my card. Going to give them a call in a few hours and, hopefully, get this straightened out.

 

[Superblatt]

I have not get any cancellation E-Mail, but on the Website says

¨"SOLD OUT! Ni no Kuni: Wrath of the White Witch – Wizard’s Edition Club Namco Exclusive
Boxed Shipment"

Should I be worried?

i just logged in and saw that too. I'm assuming they've changed the name of the product in the system so it can't be ordered again.

 

[zeopower6]

That is what happened. They changed the name of the product after it sold out a few days ago so everyone's order details were affected.

 

[ponpo]

I have not get any cancellation E-Mail, but on the Website says

¨"SOLD OUT! Ni no Kuni: Wrath of the White Witch – Wizard’s Edition Club Namco Exclusive
Boxed Shipment"

Should I be worried?

I think it's fine. They also added this if you try to View Invoice -

You will be able to retrieve your invoice – with a qualified electronic signature - as a pdf document in a few hours.

 

[Midnight Phoenix]

I have not get any cancellation E-Mail, but on the Website says

¨"SOLD OUT! Ni no Kuni: Wrath of the White Witch – Wizard’s Edition Club Namco Exclusive
Boxed Shipment"

Should I be worried?

I have the same, so I think no.

 

[IronRinn]

Just looked at my cancellation email again and it seems it is for a previous order I had had to cancel (in order to change my card info) when I first preordered back in July. So I guess they never actually cancelled it and just let it go until the authorization failed. Quite a system they have there.

 

[TheChillyAcademic]

Well as others have said I received the same CXL email from NB about my order being cancelled due to an authentication failure and just as others have said, after speaking with the lovely representatives it seems they are equally aware and frustrated with the situation. She said that they had not received ANY update for the US Client and that DR would be personally emailing customers with any new information.

 

[Chance Hale]

Debit card just got billed for 117 dollars, very exciting although I had forgotten I chose what I assume is one day shipping? Or I might have been hit by tax, September was so long ago

 

[ponpo]

Hm I was checking my CC statements but I remembered I paid them already with Paypal back in August, so here's hoping something ships soon.

 

[Midnight Phoenix]

Debit card just got billed for 117 dollars, very exciting although I had forgotten I chose what I assume is one day shipping? Or I might have been hit by tax, September was so long ago

If you have Namco account:

1) go there: https://store.namcobandaigames.com;
2) log-in;
3) on upper right corner click "Help";
4) go to "My Order History" and copy order number;
5) go to "Has my order shipped?";
6) enter to order tab and click " View Invoice";

 

[NoLootBoxDev]

I checked ny card, it seems they got the money, hope it wasnt cancelled.

 

[Dynamic3]

Just looked at my cancellation email again and it seems it is for a previous order I had had to cancel (in order to change my card info) when I first preordered back in July. So I guess they never actually cancelled it and just let it go until the authorization failed. Quite a system they have there.

Ah, looks to be the same for me.

 

[Chance Hale]

If you have Namco account:

1) go there: https://store.namcobandaigames.com;
2) log-in;
3) on upper right corner click "Help";
4) go to "My Order History" and copy order number;
5) go to "Has my order shipped?";
6) enter to order tab and click " View Invoice";

I get a server error for the invoice option. "Error Number: SYS_000001"
Oddly enough my order history has never had this in it, always used the number I got with my pre-order confirmation months ago to look it up. Also getting the "SOLD OUT! Ni no Kuni: Wrath of the White Witch – Wizard’s Edition Club Namco Exclusive" message in the order slot now so I certainly hope that's a common thing and not a "You're not getting the item you pre-ordered 4 months ago and we just charged you for"

 

[Newduck]

order cancelled, they stung my card too many times and it fucked up. What a bunch of cunts.

 

[OSHAN]

They charged my card this morning. (NA version.) So, either they're in the process of stealing my money, or the game will be shipping soon.

 

[Midnight Phoenix]

I get a server error for the invoice option. "Error Number: SYS_000001"
Oddly enough my order history has never had this in it, always used the number I got with my pre-order confirmation months ago to look it up. Also getting the "SOLD OUT! Ni no Kuni: Wrath of the White Witch – Wizard’s Edition Club Namco Exclusive" message in the order slot now so I certainly hope that's a common thing and not a "You're not getting the item you pre-ordered 4 months ago and we just charged you for"

I have that too, but I can see my invoice without error. I can see invoices even for my cancelled orders.

 

[Raw64life]

I think it's fine. They also added this if you try to View Invoice -

I have the same, so I think no.

Came here worried about what the "SOLD OUT!" might mean. Glad to have my fears eased somewhat. My credit card has been charged although I haven't gotten a confirmation e-mail or anything yet. Judging by what's happening in this thread I don't think I'm going to be comfortable until the thing is in my hands.

 

[Dead Prince]

Order No	6/29/2012	6/29/2012	Order in Process	$111.86

Paypal btw.

turn to shipped plz.

 

[NoLootBoxDev]

I am getting the same error. Its annoying.

 

[Sushigod7]

I've been charged and the site now shoes "Order in Process" so looks like it's moving along. My guide from Amazon is delayed till Friday they say which makes no sense but oh well. Hope they resolve this whole cancellation issue what a pile of shit.

 

[ys45]

Well well , it seems i will be getting the WE after all, my CC got charged and my order is now processing at Bamco website .

So if i live in Canada should i expect a very long shipping time ?

I have seen a few comments a while back on this thread that worried me about DR ...

 

[Magpul]

Well they haven't changed my card yet. Hopefully sometime today that will change.

 

[Chance Hale]

I have that too, but I can see my invoice without error. I can see invoices even for my cancelled orders.

Weird and somewhat frightening, been charged though so I certainly hope I'm in the clear.
Complete error I'm getting

Error:
We are currently unable to perform the selected action. Please accept our apologies for this inconvenience. We have been notified and are already working to correct this issue as quickly as possible. Please click your browser's back button and try this action at a later time, or take a different action.
Error Number: SYS_00000

Been getting this same error for weeks.

 

[zeopower6]

Avoid that error by checking your order at Findmyorder.com which is Digital River's site for invoices or whatever. It sounds sketchy but it works. Hope it helps.

 

[hairypeckpeck]

"order in process" according to the namco bandai site.

My gf is the one who ordered it so idk if she got a cancellation email.

So far so good

 

[SS4Rob]

My credit card was charged this morning, but I don't see a status any more - it used to say "will ship after 1/22". I ordered on the 17th one minute before 10am and got my email confirmation 3 minutes after 10. Fingers crossed!

 

[Reluctant-Hero]

Avoid that error by checking your order at www.Findmyorder.com which is Digital River's site for invoices or whatever. It sounds sketchy but it works. Hope it helps.

This linked worked and allowed me to view my invoice, thanks!

"order in process" according to the namco bandai site.

My gf is the one who ordered it so idk if she got a cancellation email.

So far so good

Where do you see the status message? Even when I click the link for order status, it's how's me the same page for viewing the invoice.

 

[Sealion88]

Im getting the system error message also. this really really blows......... I pre ordered this in aug and now i won't even get a copy.

 

[Magpul]

Where do you see the status message? Even when I click the link for order status, it's how's me the same page for viewing the invoice.

That's what I was wondering, not sure where that is. Don't see anything related to the status of the order anywhere.

 

[Dead Prince]

This linked worked and allowed me to view my invoice, thanks!



Where do you see the status message? Even when I click the link for order status, it's how's me the same page for viewing the invoice.

logging into the namco store then my account then "my order History"

 

[Arrowgigantic]

Dang, even orders paid via Paypal are presenting problems?

Never mind, the cancellation was from another order I had made earlier with a credit card that I cancelled to make the PayPal one.

 

[PolishQ]

Card was charged this morning, no email yet.

 

[BriareosGAF]

Man, the fact they will mail you your password in plaintext is pretty much 100% evidence of a poor security infrastructure on their end. Doesn't make me feel good that they've got stored CC #s either.

 

[piratepwnsninja]

I got billed!!!!

 

[Sushigod7]

Man, the fact they will mail you your password in plaintext is pretty much 100% evidence of a poor security infrastructure on their end. Doesn't make me feel good that they've got stored CC #s either.

Once your order ships go in and delete that's what I'm doing as well.

 

[paperheart]

Billed the full amount here as well.

Really regretting just getting only standard shipping now. I want this game so much. The hype, it's overwhelming.

 

[chidrock]

Hmmm...my card was charged, the invoice now says 1 boxed shipment and I don't see ships sometime after 1/22 mentioned anywhere...hope that means it's going out today. I paid extra for the next day air because I was hyped for it.

I ordered just under 2 hours after it opened back up on their site btw.

 

[Midnight Phoenix]

Billed the full amount here as well.

Really regretting just getting only standard shipping now. I want this game so much. The hype, it's overwhelming.

Difference between 2 and 3 day shipping was only 2$.
But no game form me until end of February. Why there is no WE in Ukraine, mail-forwarding is expensive and takes near 2-3 weeks in best timing.

 

[Sushigod7]

Wish they would have shipped these last week so we had them today. No reason why they couldn't except their horrible service.

 

[TheChits]

I just got charged. Can't wait to play this bad boy

 

[Hironobu Sakaguchi]

got billed
no emails, no dates
can't wait

 

[EsotericManiac]

I wish I didn't already resolve to play this digitally (PSN)

My local target had this for sale Saturday.