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Nintendo Says JoyCon Wireless Issues Were Caused By 'Manufacturing Variation'
- Thread starter Interfectum
- Start date
katsubento
Member
Why do you have 13 joycon?
Naked Snake
Member
People like you are the reason Amazon might stop selling Nintendo hardware again.
AlphaTwo00
Member
Just tested mines. The one came with the system has issues within 7 feet; another set seems to be perfectly fine outside of 10 feet.
13 LEFT joycons? lol
Crayon
Member
For real.
TheFuzz
Member
I'm sure this sounds stupid, but I have a pro controller... if I ship mine off (I have the issue with the left joycon), the console functions perfectly fine without the joycons and I can use the Pro controller when docked, correct?
Just want to make sure I'm not Switchless for a week.
Just want to make sure I'm not Switchless for a week.
PowerThroughLov
Member
Ill be opening mine up tomorrow night and putting some foam in... we will see how it goes.
I'll be doing it this weekend some time. I won't know if it's working until I play Zelda again.
Sniffynose
Member
I'm still baffled as to how the foam wizardry is working. From the few that did before sending it in and after photos it seems Nintendo cleaned up the soldering job on the joint connecting the antenna to the rest of the circuit, and then slapped a chunk of foam in there.
Was the antenna resonating because it's a standoff portion of board and the foam forces it still? We know the conducting aspect does squat since the antenna isn't bare making a connection to it. It's also not exactly blocking or interfering with the signal since that would be negative lol
If this shit is legit how the scientific hell is it actually working?
Continuity was tested as fine, hell we even had a member here that works on RF Antennas isolate and test the antenna and oddly enough he found shoving tape in that area seemed to help along with reflowing that solder joint. What we can't figure out though is why does this help?
Was the antenna resonating because it's a standoff portion of board and the foam forces it still? We know the conducting aspect does squat since the antenna isn't bare making a connection to it. It's also not exactly blocking or interfering with the signal since that would be negative lol
If this shit is legit how the scientific hell is it actually working?
Continuity was tested as fine, hell we even had a member here that works on RF Antennas isolate and test the antenna and oddly enough he found shoving tape in that area seemed to help along with reflowing that solder joint. What we can't figure out though is why does this help?
Kingpin Rogers
Member
What's the best way to contact Nintendo UK to issue a Joycon fix? Email?
Also how long are they there for generally?
Also how long are they there for generally?
Narpas Sword0
Member
Nintendo's support website is just a maze that always lead you back to a FAQ telling you to sit closer to your TV. Is it possible to send them an email like the site says or do I have to waste my time on the phone?
I would like to do it myself if it's not much trouble, I'm playing Zelda and don't really want to send it, I'm enjoying so much exploring that is going to take me quiiiiite a bit of time...
[While I'm not having major issues, Switch is really close to me and I get some unresponsiveness when my legs block the joycon]
Junior Asparagus
Member
I think you do actually have to call.
My initial set had the issue. I bought a new spare pair and that seemed ok, so I think I'm ok...for now.
PowerThroughLov
Member
Quick update I sent my Joy-Con out Wednesday night they received it Thursday and was in service and woke up today with an email around 10:30 AM saying they shipped out my Joy-Con with UPS Next Day Shipping. But it will probably come Monday since today is Friday :'(
Yeah that sucks man. Nintendo not cross shipping replacements really rubs me the wrong way.
Will attempt to fix mine manually tonight.
SolidSnakeUS
Member
I hope this means that they will fully fix the issue and then maybe I'll consider a Switch. One of the big reasons I haven't gotten the Switch yet is this issue.
TheGamingBox
Banned
having issues at 30 feet seem like its normal, dont think my ps4 controller would keep connection at that range
SRTtoZ
Member
So I shipped my Joy-Con out on Wednesday and today they are shipping them back to me overnight for delivery tomorrow. Pretty decent.
Call them.
Call them.
Forearm Star
Member
Thought this was all bs, but now it keeps happening. Every couple of minutes the system pauses and I have to press A to make sure the controller is functioning.
I'm using the system as a handheld and it still happens. Is this what others are experiencing or an I having a seperate issue?
I'm using the system as a handheld and it still happens. Is this what others are experiencing or an I having a seperate issue?
Amazing.
PowerThroughLov
Member
IT WORKED!!!! :O
I took some foam (from a old computer box I had lying around), opened up the left joycon, put it in, and holy crap. Before it would break behind my back at 5ft. Now its WORKING at 15ft from behind my back.
Im shocked it worked, but super excited!
Jubenhimer
Member
Well, they fixed the issue sooner than later. Anyone who knows Nintendo's history can tell you they weren't just going to sit there and do nothing about this.
Diablohead
Member
is this really a fix? just regular packing foam? how strange
PAULINK
I microwave steaks.
Your sample size was way too low dude.
Well, thanks to Ambassador Switch GAFers, the next modified Switch Unit for Black Friday should be bug free. Still think its a heatsink issue affect the IR on the antenna, hence why putting a Insulation Foam prevents heat from affecting the antenna. There's so much R & D you can do and not notice issues. At least its not ad serious as thr RROD. MS knew tgere was a problem before they unveiled the 360 but pushed it to be a market leader and don't think they made as much money repairing faulty consoles.
RichiRamjag
Member
That's kind of ridiculous. Amazon keeps note of high return amounts btw.
You do know Amazon bans people who return aton of stuff or always complain about getting refunds from them. Therems a limit of what Amazon will tolerate before rhey ban you. Its already happened to some people. Tread lightly with them.
Hoho for breakfast
Member
Yeah if you return 13 joycons to Amazon I'd be worried about your account if I were you. I was almost banned for excessive credits/refunds and I know they ban for too many returns as well. 13 is excessive.
Naked Snake
Member
How do you know that you were "almost banned"? The idea of getting banned from Amazon is terrifying to me.
Naked Snake
Member
Nope. I got three launch consoles from Japan, two Neon and one grey, all had the issue. Doesn't affect me personally​ as I only play in portable mode, but it was the first thing I tested for upon opening the boxes and all had the desync issue.
PowerThroughLov
Member
Conductive foam. Not packing foam. The foam should be pretty soft and have sparkles in it. I think it essentially acts as a antennae for the bridges under it.
But it does work. Little square of foam and my joy in is working great now!
Myoclonic Jerk
Member
I have the issue on my left joycon.. I'll try the DIY solution. It seems easy
https://www.youtube.com/watch?v=QNHHA0T7TdQ
EDIT: Any screenshots comparing the inside of affected joycons vs fixed?
https://www.youtube.com/watch?v=QNHHA0T7TdQ
EDIT: Any screenshots comparing the inside of affected joycons vs fixed?
Sniffynose
Member
The switch reddit thread had a few images of before and after, on mobile so don't have a link for you though sadly.
IlGialloMondadori
Member
Been playing with just pro controller and handheld. Last night i tried joycons in the holder, and yeah, i was like 3 to 5 feet away and Link was running off cliffs, not responding. Super bad.
What are my steps to fixing this, GAF? I'm in the UK, btw. Anyone have a link (heh) of what number to call?
What are my steps to fixing this, GAF? I'm in the UK, btw. Anyone have a link (heh) of what number to call?
TheHolyTurnip
Member
It worked for me too!! I used a very small piece of the package foam from my 1080 and all my drops seem to be gone. No problems during Splatoon, no problems during a 30 minute Zelda session, no problems using the calibration testing.
For anyone lookng for before and after pics (not mine)
Good link. Seems if you have the right screwdriver it's a simple fix that takes just a couple of mins.
How bout right joycon issues? I've had issues with both during Zelda, I guess it's less noticeable with the right cause you're not necessarily always holding stick/buttons on there. I've had the camera get stuck spinning around occasionally, or laggy when moving around the inventory screen with the right stick.
Course both are usually fine, can get a decent distance away during the calibration test (like 10-15 feet behind the back gets stuttery), but sometimes there's bad bouts of lag within my usual distance (around 6 feet). Probably my phone/tablet doing something and causing interference but not sure on that.
Course both are usually fine, can get a decent distance away during the calibration test (like 10-15 feet behind the back gets stuttery), but sometimes there's bad bouts of lag within my usual distance (around 6 feet). Probably my phone/tablet doing something and causing interference but not sure on that.
Myoclonic Jerk
Member
Turns out I don't have the right screwdriver..
Which one is it? I'll order it from Amazon
Which one is it? I'll order it from Amazon
Andalus0880
Member
I haven't opened my Switch yet cause I'm in the process of moving. How does one reliably test for dysnc issues? How quickly does it manifest?