So, the sensible move with your reputation in the gutter is to make it even worse by pulling the cord on the game and starting full blown development on a new one and change your name? How is that doing right by the customer or ethical even?
HG is trying to earn goodwill back by providing significant support for the game and treating people's purchases of it as investments. That helps offset the sizable damage the pre-launch marketing campaign did, as well as the state of the game. The reception of the patches speaks directly to this. Sure, you're going to have salty people like this...
While I do believe that the general opinion of Hello Games and Sean Murray had suffered in the wake of No Man's Sky's release, I don't think it's to a level that would stop people from buying their next game if it looks good, reviews well and have a good word of mouth.
Yeah, generating hype for their next project will be a bit more difficult since people might be a bit more skeptical (though they will generate publicity if they want since love it or hate it, No Man's Sky was a big story).
And generally I just don't think those patches are going to move public opinion on that game too much. I think people who liked the game generally feel like their got their money's worth and I don't think too many people who didn't like it will change their mind because of patches like this.
So yeah, from a business perspective I think it makes perfect sense to them to shift resources toward their next project.
Though obviously, if I was still playing No Man's Sky I would say fuck your business priorities, I don't give a fuck, give me more content.
How do people who enjoy NMS feel about Elite Dangerous, which also doesn't have a story? For the record, I enjoy both games, I'm just genuinely curious why a meaningful story is necessary (which honestly, I wish Elite had as well).
I enjoyed the space combat and flying in general elite a whole lot.
I did not enjoy it in NMS.
My problems with NMS were never about the story.