Support NeoGAF

[Kuro]

http://blog.eu.playstation.com/2013/11/29/playstation-network-announcement/

We are aware that users are experiencing some disruption to the PSN service. To minimise the inconvenience we have suspended the “redeem voucher” functionality whilst we investigate further. Unfortunately this means that money cards, product vouchers, PlayStation Plus vouchers, PS3-PS4 upgrade vouchers and any other vouchers for digital content are not redeemable at this stage. Other PSN features such as log-in, online multi-player gaming, PlayStation Plus trial, PS Store (excluding voucher redemption), trophies, messages, friends etc. are all available.
We apologise and will provide an update to this announcement soon.

 

[qa_engineer]

I tried plugging in my PS+ code and it crapped out on me.

 

[chickdigger802]

was ps+ ever $30 on psn? >.>

 

[Jonboy]

Their servers must be getting absolutely hammered right now.

 

[Finalizer]

Well, that explains the errors I was running into earlier, then.

 

[Guevara]

Just need it to work in time to download Dragon's Dogma Dark Arisen.

 

[lt519]

I've been trying to stack mine all day and it just kicks me back to the home screen. I'd be pissed if I were just trying to activate my initial membership.

 

[bigmf]

I just entered my PS+ code. It worked less than five minutes ago.

 

[Ripclawe]

I tried to enter mine and it kicked me back to the home screen. at least no error messages this time

 

[_woLf]

way to go europe, ya broke PSN

 

[STILLethal]

I was able to redeed 1 code 2 hours ago. Saving my 2nd code and redeeming it in spring when they have the 12month 3months free promo.
When do PS+ codes expire? (Or do they at all?)

 

[SolsticeZero]

They really must have not been fully prepared for the European onslaught of logins.

 

[Ninja Scooter]

good thing I waited before redeeming mine.

 

[Keyser Soze]

Keep up that beta-testing early adopters! I am watching from afar.

 

[SenshiManny]

Well that explains why I've been getting an error while trying to redeem my 1 Year PS+ for the past 3 mins... Was starting to get worried. Ah well, I'm in no rush.

 

[ChawlieTheFair]

Keep up that beta-testing early adopters! I am watching from afar.

K.

 

[kyser73]

Damn thing won't accept the card I've been using in PSN for years. Am gutted as want to dl Resogun

 

[Maxim726X]

One of the few downsides to an all digital future... When shit gets broke.

 

[sixteen-bit]

Keep up that beta-testing early adopters! I am watching from afar.

i'm not gonna attempt to log on to psn until it's end of life'd

 

[DJ88]

Keep up that beta-testing early adopters! I am watching from afar.

Having a blast with NBA2K, Killzone, and Resogun. Have fun watching!

 

[Tampinha]

I tried to redeem a few times through the store and just got errors, but I just tried to redeem it through the account management option in the XMB and it went fine.

 

[iceatcs]

One of the few downsides to an all digital future... When shit gets broke.

I think it will never fixed, even Apple failed their servers when big OSX or iOS update.

I think it is time to separate servers location in same region, aka mirror server.
If the current one full, go to the different servers location. Not go to the different server rack, that will never work.

 

[LiK]

this explains why i couldn't redeem some code from ACIV.

 

[flyinpiranha]

Keep up that beta-testing early adopters! I am watching from afar.

Ha, it does suck, but just because I want it to register. Luckily anybody with a PS4 should have already locked in that 30 day trial and it looks like you still can do that side of it anyway.

At least you can watch us play our games on twitch!

 

[super-famicom]

I'm saving my code for when Sony does the "Buy 12 Months of PS+ Get 3 Free" promotion again. It happened around March this year, so I hope it'll happen in a few months from now.

 

[Sandfox]

Its a good thing I redeemed my code around 4 am lol.

 

[ZealousMonkey]

Keep up that beta-testing early adopters! I am watching from afar.

I'm not sure why. Jump in. Everything is fine and will be solved within a day at most. Same as US launch.

 

[sajj316]

Is it only through PS4 or can I do this with my Vita? Heard that some folks have had success.

 

[-Winnie-]

I dunno if it's a PSN-side problem or not, but goddamn, the PSN store and downloads have been insanely slow on my PS4. Online play and streaming seems fine, but everything else... terrible.

 

[LQX]

Wow, it will be something else if all those people that redeemed codes but got nothing loost them forever and have to prove they actually redeemed/bought them.

 

[Kincaido]

Thanks Yurop

 

[Sithlord77]

I tried to redeem my Killzone code through the SEN website and it works. PS4 didn't. After I did this I went to download/purchase history of PS4 PSN store and started downloading from there.

 

[tgoalves]

This partial shutdown is only for EU or all psn users are unable to redeem codes?

 

[Majanew]

I was just coming on here to see if there was a problem redeeming codes. Was trying to put my $30 PS+ code in. Yuropeans messin' things up.

 

[DenogginizerOS]

This has been going on since early afternoon for me on the east coast. Success has its costs, too.

 

[Can Crusher]

Glad I waited.

 

[Wario64]

They need to get their shit together, especially when most people are now paid PS+ subscribers

 

[RedRooster]

I've been trying to stack mine all day and it just kicks me back to the home screen. I'd be pissed if I were just trying to activate my initial membership.

I was! My very first foray into the PSN/PS+ world after a decade on Live, was today. Tough start. But I wanted to play BF4 online so rather than wait till I can use my free 30 days, I just bought a year's worth. They really suckered me in, already.

 

[LkPr]

is Sony support easy to deal with?? Earlier i tried entering my PS+ code and it looked like the system was going to take it but then my system froze so I had to re-start. Now when I try to enter the code online it states "The Prepaid Card code you entered is incorrect or is no longer valid" but I just checked my account and the subscription hasn't been applied!!

 

[skynidas]

is Sony support easy to deal with?? Earlier i tried entering my PS+ code and it looked like the system was going to take it but then my system froze so I had to re-start. Now when I try to enter the code online it states "The Prepaid Card code you entered is incorrect or is no longer valid" but I just checked my account and the subscription hasn't been applied!!

https://support.us.playstation.com/app/contact_options

 

[Bam Bam Baklava]

Europe is hammering servers too hard.

 

[kick51]

I was! My very first foray into the PSN/PS+ world after a decade on Live, was today. Tough start. But I wanted to play BF4 online so rather than wait till I can use my free 30 days, I just bought a year's worth. They really suckered me in, already.

you'll realize you were a sucker for a decade once the free games start piling up

it's okay, we all were.

 

[LkPr]

Sony Support just said PSN was still down for code redemption... so if you are getting the "The Prepaid Card code you entered is incorrect or is no longer valid" message wait until tomorrow.

 

[Lace]

is Sony support easy to deal with?? Earlier i tried entering my PS+ code and it looked like the system was going to take it but then my system froze so I had to re-start. Now when I try to enter the code online it states "The Prepaid Card code you entered is incorrect or is no longer valid" but I just checked my account and the subscription hasn't been applied!!

I had the same issue but when I tried later in the day it worked. I wouldn't be concerned.

 

[DidntKnowJack]

I was able to redeem my PS Plus code through my Vita. Subscribed through July 2016, woot.

 

[Link1110]

Is this for all regions? I'm planning on buying a 10000 yen voucher when I get paid on the 5th

 

[Derrick01]

Europe is hammering servers too hard.

The fact they're even on the same servers as us is stupid. There's going to be people in NA who are trying to play and can't figure out why PSN's down 2 weeks after it came out. It's going to be unacceptable to them...and it is quite frankly. We are paying for this garbage now and there's no excuse to keep having the same network problems PS3 had.

 

[Red Mage]

I was having issues, but I found redeeming it through account management worked perfectly fine.

 

[th4tguy]

http://blog.eu.playstation.com/2013/11/29/playstation-network-announcement/

Came here specifically to complain about PSN not accepting my PS+ code. Saw this and feel much better. Thanks for the news.

 

[gryz]

I was having issues, but I found redeeming it through account management worked perfectly fine.

can confirm this works