This doesn't make much sense to me at all. Common sense would not indicate that they would cancel the order. As EatChildren has mentioned above, there were two different scenarios; the original poster would either cancel his order, and they would not get any money, or he would keep the order, and they would (even if they wouldn't receive more money from additional purchases). If the complaint was about price, as it was, then after they asked for the account details, it seems reasonable to assume, to secure the original poster's continuous purchasing of items on the site, that they may offer some form of discount to 'make it up' to the original poster and potentially get good publicity. By cancelling the order, not only do they not get his money (and he had already stated before the closed the account that he would not cancel it), they don't get him to continuing purchasing items one the site, and they acquire bad publicity. It is compeltely contradictory to common sense that they would be vindicative and immediately cancel the order; that's an irrational, emotionally-fueled response that one would not really expect from a company representative.