Panajev2001a
GAF's Pleasant Genius
I posted the following over at threespeech and the EU PlayStation community forums and I am also going to e-mail it to them (the more addresses you give me here, the more e-mails I will send... I forgot the e-mail address of their EU Store feedback "central").
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The design of the European version of the store, as in the way games/demos/etc... are categorized and divided, compared to the organization and sorting features in the U.S. store is appalling.
Where is a View All function ?
Why is not all content related to a single game grouped together when we view that game's page (example: people would like to look up Pixeljunk monsters and see the game, demo*, trailer, themes, etc.) ?
What made people over at SCEE think that we needed to use a set of categories different from:
Newest Releases -- PS Eye Games -- PSP Games -- PSone Classics -- View by Genre -- View by Title
which is the format used for the US PSN Store (can you honestly say that the organization of the EU PSN Store is better or even at the same level of usability and polish compared to the US PSN Store ?) ?
Will the people responsible for the EU PSN Store interface organization turn their pride down a notch and take a serious, impartial, detached, and common sense based look at both US and EU PSN Stores are think about which one allows the customer to browse and reach the content he or she wants in the easiest and more intuitive way ? (hint: it is not the EU PSN Store)
SCEE should be ashamed of itself: once again Europe is their "comeback/fortress" area and they keep under delivering compared to what they offer to U.S. consumers which are perhaps more demanding than EU consumers are and so yes it is EU/PAL customers' fault too...
I know there are probably a lot of hard working people at SCEE that realize that thier jobs will be on the line (before the jobs of their top management) when the day EU/PAL consumers start becoming as demanding as the US/Japanese ones and in turns that leads to Europe/PAL Area not guaranteeing Sony any safe net for sales/market penetration of their new Hardware and Software.
There is a limit to how much the EU Consumers (thanks to widespread Internet access it is much easier to hear/see how other consumers are treated abroad) will take the way they are treated and repeating them that no matter the price, the delays, the way they are treated they end up buying anyways (hello Mr. Reeves) as much if not more than other territories does not help your cause either.
When PS4 and PSP2 are launched and the competition from Nintendo and Microsoft will be fiercer than ever would you like EU consumers to face you with a negative or positive attitude (which could shadow whatever great evolution/innovation you have brought with either product?) ? Do you want them to have good or bad prejudices against your products and the value you offer them ?
Are you willing to bet your jobs that consumer discontent will never end up turning into your products tanking at retail just because it seemed to have worked in the past ?
Are you willing to keep under-delivering to EU consumers even though it would not cost you more to do a better job (to do a bad job it takes you about the same amount of time and money if not more than it takes you to do a good job at the start... and again turn your pride down a notch and realize you are not doing a good enough job) and how much you could be punished by keeping on tarnishing your reputation bit by bit (are you willing to bet that you will know when shit hits the fan before it is too late to quickly reverse consumer's trends ?)?
-----------------------------------------------------------------------------------------------------------
The design of the European version of the store, as in the way games/demos/etc... are categorized and divided, compared to the organization and sorting features in the U.S. store is appalling.
Where is a View All function ?
Why is not all content related to a single game grouped together when we view that game's page (example: people would like to look up Pixeljunk monsters and see the game, demo*, trailer, themes, etc.) ?
What made people over at SCEE think that we needed to use a set of categories different from:
Newest Releases -- PS Eye Games -- PSP Games -- PSone Classics -- View by Genre -- View by Title
which is the format used for the US PSN Store (can you honestly say that the organization of the EU PSN Store is better or even at the same level of usability and polish compared to the US PSN Store ?) ?
Will the people responsible for the EU PSN Store interface organization turn their pride down a notch and take a serious, impartial, detached, and common sense based look at both US and EU PSN Stores are think about which one allows the customer to browse and reach the content he or she wants in the easiest and more intuitive way ? (hint: it is not the EU PSN Store)
SCEE should be ashamed of itself: once again Europe is their "comeback/fortress" area and they keep under delivering compared to what they offer to U.S. consumers which are perhaps more demanding than EU consumers are and so yes it is EU/PAL customers' fault too...
I know there are probably a lot of hard working people at SCEE that realize that thier jobs will be on the line (before the jobs of their top management) when the day EU/PAL consumers start becoming as demanding as the US/Japanese ones and in turns that leads to Europe/PAL Area not guaranteeing Sony any safe net for sales/market penetration of their new Hardware and Software.
There is a limit to how much the EU Consumers (thanks to widespread Internet access it is much easier to hear/see how other consumers are treated abroad) will take the way they are treated and repeating them that no matter the price, the delays, the way they are treated they end up buying anyways (hello Mr. Reeves) as much if not more than other territories does not help your cause either.
When PS4 and PSP2 are launched and the competition from Nintendo and Microsoft will be fiercer than ever would you like EU consumers to face you with a negative or positive attitude (which could shadow whatever great evolution/innovation you have brought with either product?) ? Do you want them to have good or bad prejudices against your products and the value you offer them ?
Are you willing to bet your jobs that consumer discontent will never end up turning into your products tanking at retail just because it seemed to have worked in the past ?
Are you willing to keep under-delivering to EU consumers even though it would not cost you more to do a better job (to do a bad job it takes you about the same amount of time and money if not more than it takes you to do a good job at the start... and again turn your pride down a notch and realize you are not doing a good enough job) and how much you could be punished by keeping on tarnishing your reputation bit by bit (are you willing to bet that you will know when shit hits the fan before it is too late to quickly reverse consumer's trends ?)?
As much as you may be right.
