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United Airlines violently drags a doctor off a plane so employee could take his seat

Why do you fly United?


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NewDust

Member
Dear United (and other airlines),

I had this idea about maximizing your revenue and profits even further.

1. Instead of overbooking your flights by only a small percentage, doubly overbook your flights.
2. Have your passengers check-in at a walled off gate.
3. Have multiple cameras at this gate and sell streaming tickets
4. When checking in, give each passenger a random weapon
5. The last x passengers alive, will get to fly to there destination. (where x is the amount of seats on your flight)

Now you have almost double (!!) your revenue from tickets, and set up an additional cash flow for streaming these "Battle Royale" events. You could even opt to add extra charges, for instance body removal. Or expand your business by offering burial space next to airfield!

Sincerely,

NewDust
 

Kite

Member
i've flown nothing but Southwest for the past 15 years, and can't remember EVER getting the announcement that the flight was oversold.

does Southwest not do the overbooking thing? because if not, then that's yet another reason why i don't fly other airlines.
All airlines overbook, getting bumped off your flight is extremely rare and when it does happen you can almost always get someone to bite and take another flight with a voucher. That is why airlines do it.
 

guybrushfreeman

Unconfirmed Member
Well if its a private business and they ask me to leave for now, so they wouldn't have to shut down the restaurant for being in violation of the fire code for example, and they offered to pay for a movie while I wait and gave me a voucher for 3 free meals. That they were sorry but a mistake had been made and there was no other choice.
I would leave.
If I refused and they called security to remove me..that would be on me.
i probably wouldn't support their business anymore and I would tell everyone I know how horrible the experience was.. hell if they chose me in such away as to seem bigoted or racially motivated I might even try to press charges or sue, but I wouldn't refuse to leave.

So you believe, if someone makes a different choice to you they deserve physical violence? He didn't want to leave. It's up to them to deal with that. He did not deserve physical violence. If a person chooses to stay they don't deserve physical violence.

Take a look at the photos of the event and get it in your head what you're defending. He did nothing to deserve that
 

pompidu

Member
They could of handled this much better, could even got some good PR by showering the dude with mad benefits, but they decided it was best to call in the police to do what they do best and rough up people.
 

2MF

Member
Everyone is talking about "overbooking" as if that's the main issue here... AFAIK overbooking situations are identified and fixed BEFORE people get on a flight during check-in.

It's not like the plane shrinks after check-in is done, is it? This looks to me unrelated to overbooking.
 
Amazing that so may people in a workplace could combine their brains and have this be the outcome.

I mean... the academic credentials to work in the airline service industry aren't high... or even existent.

Unlike the restaurant service industry, they don't even have the concept of a tip to incentivize good service.
 
Oh, I'm from the UK. I'm not sure how prevalent over-booking is here, but once was enough for me to complain. I was very well compensated, above what was initially offered. Shitty customer service results in a valid complaint, which means you can push pretty hard.

This guy has a very valid complaint for the awful customer service and the way he was treated, but they have every right to do it, just they now need to deal with the backlash.

And guess what? No one would have known about this practice other than those who have been affected by it or this guy getting kicked off the plane if he hadn't stood his ground. These practices continue because people are willing to accept what sometimes can feel like a bribe. They know they've got you in a poor bargaining position and they use that to their advantage.
 

Caayn

Member
I don't get it. When I buy a plane ticket I reserve a seat on the plane. You can't sell the same seat twice.

So United, and possibly other US airlines as well reading this thread, actually sell the seat multiple times and hope that passengers just don't show up. But when they do show they forcibly cancel the reservation. That's messed up.
 
D

Deleted member 80556

Unconfirmed Member
Holy shit that poll, I didn't remember they were this shitty.

I get the feeling that if GAF was around in the 60s, the eventual Rosa Parks thread would not look pretty.

Imagine the threads around MLK, Malcolm X, JFK and RFK assassinations. Imagine the threads on Vietnam and how Nixon tried to sabotage the peace talks, or Watergate.

Well, at least we have the Trump-Russia threads.
 
giphy.gif

Yep. dude is gonna get paid.
 

marrec

Banned
Amazing that so may people in a workplace could combine their brains and have this be the outcome.

*in hushed whispers behind the United counter*

Employee 1: We already offered them the highest amount of monopoly money we could what do we do?

Employee 2: We could delay boarding until someone volunteers, or we could call someone to see if we can up the voucher, or we could speak to some customers individually, explaining the situation and seeing if they could understand the need to be bumped.

Employee 3: No, let's let them all board, then chose them at random hunger games style, and if they refuse we'll call the cops who will inevitably resort to physical violence as that's literally all they know how to do apparently.

ALL TOGETHER: What could go wrong?
 
Oh, I'm from the UK. I'm not sure how prevalent over-booking is here, but once was enough for me to complain. I was very well compensated, above what was initially offered. Shitty customer service results in a valid complaint, which means you can push pretty hard.

This guy has a very valid complaint for the awful customer service and the way he was treated, but they have every right to do it, just they now need to deal with the backlash.

I'll ask again, If the guy sues, do you think he will win?
 

Audioboxer

Member
There are also tools like AirHelp that can help you get compensation really easily. Essentially you input a flight you've been on in the past 3 years, and they can tell you if you're owed money and do the whole process on the back end themselves. Really neat service.

Ideally, it shouldn't exist, but yeah, 10~15 minutes Google searching shows involuntary bumping is allowed. What shouldn't really be allowed is dragging off by force in a violent manner. The airline just needs to deal with resisting passengers and move onto another random passenger. At worst, tell the flight until x amount of passengers agree to leave the flight isn't taking off.

QLU0NyB.png


http://www.travelsense.org/Consumer/consumerdetail.cfm?ItemNumber=13894

Or more interestingly it seems you can get more money for being involuntarily bumped?

Flights are overbooked all the time. If you’re going to be bumped, don’t volunteer to take the airline’s compensation—whether they offer cash or a voucher. Instead, be one of those passengers involuntarily denied boarding and receive much more in compensation.

The infographic below from AirHelp explains why overbooking happens and how to minimize your chances of getting bumped from a flight. It also explains the monetary benefits of being bumped, though. If you volunteer to be denied boarding, the airline might offer you $200-$400 back, but if you’re involuntarily denied, federal regulations require you to be compensated up to $1,300, depending on how much of a delay was involved. You should get 2 to 4 times the ticket price plus a full refund of your original ticket.

http://lifehacker.com/if-your-flight-is-overbooked-dont-volunteer-to-get-bum-1722036179

Some interesting stats from the above too

nVuWc64.png
 

studyguy

Member
They could of handled this much better, could even got some good PR by showering the dude with mad benefits, but they decided it was best to call in the police to do what they do best and rough up people.

Literally anything they did could have been better.
Even just delaying the plane indefinitely or outright canceling the flight would have had less blow back that actually knocking some poor doctor out and dragging his body away.
 
I get the feeling that if GAF was around in the 60s, the eventual Rosa Parks thread would not look pretty.

"Why didn't the negress just move to the other side of the bus? The seats are the same, and it's in the rules besides. She would have gotten to her destination just the same. What an attention whore, being a woman doesn't make you a special little snowflake. As soon as the authorities arrived I bet she knew she fucked up."

Rosa Parks got arrested on purpose.
 

Tovarisc

Member
Everyone is talking about "overbooking" as if that's the main issue here... AFAIK overbooking situations are identified and fixed BEFORE people get on a flight during check-in.

It's not like the plane shrinks after check-in is done, is it? This looks to me unrelated to overbooking.

Didn't some United employee come and basically ask for seat? Employee was granted the seat by finding "volunteer" from full flight to leave.
 
They could of handled this much better, could even got some good PR by showering the dude with mad benefits, but they decided it was best to call in the police to do what they do best and rough up people.

They could've chartered this guy a private jet 20 times over for the amount of money this is going to end up costing them.
 

UFO

Banned
I don't mind overbooking, it's a normal practice, but I can't understand why they wouldn't keep bumping up the reward money.
 

Chmpocalypse

Blizzard
I don't get it. When I buy a plane ticket I reserve a seat on the plane. You can't sell the same seat twice.

So United, and possibly other US airlines as well reading this thread, actually sell the seat multiple times and hope that passengers just don't show up. But when they do show they forcibly cancel the reservation. That's messed up.

Honestly... how is this not fraud?
 

BadHand

Member
Everyone is talking about "overbooking" as if that's the main issue here... AFAIK overbooking situations are identified and fixed BEFORE people get on a flight during check-in.

It's not like the plane shrinks after check-in is done, is it? This looks to me unrelated to overbooking.

Yes, they are calling it overbooking when in fact they wasn't overbooked at all (because calling it "overbooking" is slightly more forgiving than the reality). They bumped 4 booked passengers with 4 unbooked employees at the very last minute.
 

SummitAve

Banned
I dont understand how any adult could drag another adult across the floor. Just come up with a different solution you dense motherfuckers. Why is nobody else jumping to volunteer to just get off that fucking plane when seeing this happen? They should have let the 4 united employees have the whole damn plane to themselves.
 

guybrushfreeman

Unconfirmed Member
I don't mind overbooking, it's a normal practice, but I can't understand why they wouldn't keep bumping up the reward money.

I can't believe we're in a position to highlight this but, when it comes to customer service, physical violence is never an option.

This was a huge failure, there were so many other options here. This should cost them big
 
I had an experience where I was traveling with my dog to my new job and got held up at cargo. I rushed to ticketting barely making it in time before theur cutoff point. When I got to the counter to check my luggage the clerk left for 5 minutes to take a break. When she came back she informed me I missed the cutoff and would have to buy a ticket on a later flight for twice what I paid.

United: Not even once.
 

e_i

Member
Dear United (and other airlines),

I had this idea about maximizing your revenue and profits even further.

1. Instead of overbooking your flights by only a small percentage, doubly overbook your flights.
2. Have your passengers check-in at a walled off gate.
3. Have multiple cameras at this gate and sell streaming tickets
4. When checking in, give each passenger a random weapon
5. The last x passengers alive, will get to fly to there destination. (where x is the amount of seats on your flight.

Now you have almost double (!!) your revenue from tickets, and set up an additional cash flow for streaming these "Battle Royale" events. You could even opt to add extra charges, for instance boy removal. Or expand your business by offering burial space next to airfield!

Sincerely,

NewDust

George Carlin, is that you?
 

Nevasleep

Member
Didn't some United employee come and basically ask for seat? Employee was granted the seat by finding "volunteer" from full flight to leave.
It was for operational reasons, so it makes sense, they just should have found the "volunteers" before anyone had boarded.
 

Makonero

Member
Dear United (and other airlines),

I had this idea about maximizing your revenue and profits even further.

1. Instead of overbooking your flights by only a small percentage, doubly overbook your flights.
2. Have your passengers check-in at a walled off gate.
3. Have multiple cameras at this gate and sell streaming tickets
4. When checking in, give each passenger a random weapon
5. The last x passengers alive, will get to fly to there destination. (where x is the amount of seats on your flight.

Now you have almost double (!!) your revenue from tickets, and set up an additional cash flow for streaming these "Battle Royale" events. You could even opt to add extra charges, for instance boy removal. Or expand your business by offering burial space next to airfield!

Sincerely,

NewDust
that is quite the modest proposal you have there

i hope they implement it swiftly
 

bloodydrake

Cool Smoke Luke
So you believe, if someone makes a different choice to you they deserve physical violence? He didn't want to leave. It's up to them to deal with that. He did not deserve physical violence. If a person chooses to stay they don't deserve physical violence.

Take a look at the photos of the event and get it in your head what you're defending. He did nothing to deserve that

A plane is not a public space.. Him not wanting to leave is irrelevant. He was asked to leave its a private plane. They have a right to have him physically removed.
It sucks it happened but he forced their hand. Again he has no right to be there and is obligated to leave when asked. PERIOD.

The shitty situation is all UNITED's fault. The manor in which he was physically removed was all the POLICES fault. but the choice to not leave when asked which led to him being physically removed was all HIS OWN FAULT.

anyway this is just a circular argument, you feel he has the right to not comply and no ends justify removing him.
I feel they have the right to ask him to remove himself and physically enforce that right if he refuses.
 
"Why didn't the negress just move to the other side of the bus? The seats are the same, and it's in the rules besides. She would have gotten to her destination just the same. What an attention whore, being a woman doesn't make you a special little snowflake. As soon as the authorities arrived I bet she knew she fucked up."

Rosa Parks got arrested on purpose.
Well yeah if neogaf was around in the 60's chances are there would be a lot more racists on it.

Still, pretty stupid comparison to a randomly selected passenger of an overbooked flight.
 
United is the same airline that basically stole $500 from me when they refused to let me check in for a domestic flight to Las Vegas, saying that I was required to be there 90 minutes before the flight, when it was clear that they had grossly overbooked based on how many people in my line were being given different excuses for why they weren't being allowed to check in for the flight.

When I refused to wait 7 hours for the next flight and left to go back home I was told that I wouldn't be refunded for my ticket and would have to pay $150 dollars to use it for another trip. Since there was no way in hell that I would ever fly United again my money was lost. Jetblue for life since that day. If Jetblue doesn't fly somewhere then I don't either.
 

Chmpocalypse

Blizzard
"Why didn't the negress just move to the other side of the bus? The seats are the same, and it's in the rules besides. She would have gotten to her destination just the same. What an attention whore, being a woman doesn't make you a special little snowflake. As soon as the authorities arrived I bet she knew she fucked up."

Rosa Parks got arrested on purpose.

Can you imagine the hypothetical thread if the bus seats reclined?
 
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