This has happened to me a couple times, usually when I am outside in the cold.
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Nexus 6P | OT | Its also the best Android Phone
- Thread starter wachie
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Glad this thread was bumped as I've been experiencing this too... Currently running 7.1.2
My phone will hit 15% which is when it's supposed to enter super low battery mode but instead, it flat out shuts off. Looking at the posts here it seems this is a known issue and Google / Huawei are issuing replacement batteries or whatever for it? I'm asking since I purchased my phone way back when it first launched and I'm OOW.
Even if you're out of warranty, you can still try. Seems Google and Huawei are being flexible on this because they don't want bad word of mouth.
Avon Barksdale
Member
My 6P tends to freeze on me and I have to restart it. I don't know how to fix this.
RumblingRosco
Member
This happens to me occasionally when using Snapchat, but I'm suspecting it's a glitch h with the app some how.
GameAddict411
Member
I don't know if you guys are aware of this or not, but there has been a class action suit filed against Google and Huawei regarding the random shut off even with a charge remaining. From what I have gathered, the batteries on Some Nexus 6P phones are defective and would lose more capacity than anticipated. There is also Boat loop issue affecting some phones after an update, but it's a lot more rare than the battery issue. I have an Nexus 6P and the same thing happened to my phone at 23% last winter. I contacted Google costumer service mere days before my warranty expired and got a replacement. The replacement seemed to be working fine so far, but I wouldn't be surprised if it dies on me before the end of the year. Hopefully, I will get a new phone before this thing dies. I would advise you guys to back up your phones often, and if you are still under warranty I highly recommend getting a replacement.
Shadow Puppetry
Member
It WAS.
sleepnaught
Member
Seems like my phone's charging port is wearing out, the stock charger cable just slides right out, hard to keep it charging, any easy fixes?
peteykirch
Member
Just got Google to give me an exception for my 6P out of warranty because of the battery shut down prior to reaching 0% battery.
Kind of crappy in one aspect, since my GF had a Nexus 6, and the phone wouldn't boot at all, and she took great care of it, and Google told her to pound sand because the phone was less than a month out of warranty.
Kind of crappy in one aspect, since my GF had a Nexus 6, and the phone wouldn't boot at all, and she took great care of it, and Google told her to pound sand because the phone was less than a month out of warranty.
Happens a lot with my Moto X Pure Edition. It's not displaying the correct battery level. Restart your phone and you'll see your battery's real level. Earlier this week, I had 30%, restarted because it kept freezing and when my phone came back on, I was at 3%.
Ya'll think I could get Lenovo/Moto to do this? i've had my Moto X Pure Edition since launch.
Neferteetee
Member
Google is replacing my phone as well. I had the option of a refund or a replacement and I went for the replacement. I would have gone for the Pixel XL if they had what I wanted in stock.
My phone was doing the early shut down, but it was shutting down as early as 65%. It was nerve wracking because I never knew when my phone​ was going to stop working on me. I had the brightness on the lowest and did not use any apps (other than chrome) if I was not plugged in to slow down the insane battery drain.
They didn't give me any trouble when I called even though my phone is way outta warranty. I purchased it back in November 2015 when it first came out. Hopefully this new one they send will last.
My phone was doing the early shut down, but it was shutting down as early as 65%. It was nerve wracking because I never knew when my phone​ was going to stop working on me. I had the brightness on the lowest and did not use any apps (other than chrome) if I was not plugged in to slow down the insane battery drain.
They didn't give me any trouble when I called even though my phone is way outta warranty. I purchased it back in November 2015 when it first came out. Hopefully this new one they send will last.
Neferteetee
Member
He told me full value. But he didn't say a hard number because I just wanted a replacement.
Elitist1945
Member
Is Google going to ask for my phone's serial number? If the phone came with one of those stickers with the number on it, I probably lost it. Am I fucked? Or do they have other ways of knowing I actually posses it.
_illmatic_
Member
They will ask for it, however there is a way to retrieve it from the device within the settings.
You should be able to get your serial number under settings/about phone.
Elitist1945
Member
Just called and they said that they'll send me a refurbished phone as a replacement. If I ask for a refund do you think they'll grant it?
EDIT: They told me a refund or a new replacement isn't an option. Thats...really disappointing?
EDIT: They told me a refund or a new replacement isn't an option. Thats...really disappointing?
A bit, though it is kind of understandable. I'm just hoping for the same issue to crop up with my refurb and hopefully get a refund then.
truthiness
Member
When I did this a month or so ago, my only option was a refurb. Personally I feel like a refund would be really hard to get at this point, but obviously some people have been successful at getting one.
Elitist1945
Member
In order to get the refurb they're making me buy it essentially and then they refund me that charge when they get the old one back. I don't really trust that? Not to mention I don't have $800 in my bank to just put on a refurbished phone for 2 weeks.
Veritigo_X
Member
I had to do the same through the Google Store, but I didn't actually get charged anything since I returned the phone within 2 weeks or however long they said. When you checkout with the refurb phone your total should say $0.00.
Elitist1945
Member
The link they sent is making me pay the actual amount and since I don't have $800 right now I can't order it. I emailed back inquiring and they said I'd have the charge refunded when they get my broken unit back.
soundahfekz
Member
Read this thread and demanded a replacement via chat. I had brought up this issue to them when my phone was dying at 50% during the winter and they wanted me to give time. They went ahead and approved the refund once they receive my device.
Loved my 6p but battery life, lack of consistent google apps and poor support made me switch over to a 7+ after years without an iPhone.
Hopefully google will have their shit together with Pixel 2.
Loved my 6p but battery life, lack of consistent google apps and poor support made me switch over to a 7+ after years without an iPhone.
Hopefully google will have their shit together with Pixel 2.
Veritigo_X
Member
Huh, maybe they changed their policy since I did it in February. I just double checked and the refurb order was definitely $0 for me.
Edit: I'm also a Project Fi customer and the phone is financed through them, so maybe that changes things?
Taco_Human
Member
I bought this phone unlocked from Best buy and I don't have a receipt anymore....if I change back to stock from my custom ROM can I still get a exchange or something? It's not a big deal if I can't, i just had a friend flash this rom for me since I'm a noob and always used NRT instead of learning of how to flash then myself.
Neferteetee
Member
It's been over a week and they have not shipped my replacement. I called Project Fi support and they told me I needed to email Google support. So I've been doing that every day. Meanwhile my phone dies randomly at over 50%. Sucks 
On Sunday my phone restarted without my doing so twice. This phone is getting to be really annoying. I want to get a different one but I'm on Google Fi so I think I'd have to get the Pixel. Otherwise the best I could hope for is probably a refurb 6P from Google which I am wary about.
Owned it for a year before trading it for an iPhone 6S plus yesterday. What a terrible disappointment: dim screen, mediocre camera, sluggish UI, rapidly deteriorating battery life. There was nothing to recommend this phone other than the fast updates.
Frustrated_me
Member
Has anyone experienced this WhatsApp?
- Open WhatsApp and chat, then go to home screen
- Wait a few minutes (or open other apps, doesn't matter)
- Now, re-open WhatsApp
What happens when I re-open WhatsApp again is that it takes forever for the damn app to open or become responsive. Like a solid 30 seconds, I'm just waiting there. How can I fix this? Doesn't happen with other apps. I tried to uninstall and reinstall, same thing happens.
Nexus 6P, latest updates. Stock.
- Open WhatsApp and chat, then go to home screen
- Wait a few minutes (or open other apps, doesn't matter)
- Now, re-open WhatsApp
What happens when I re-open WhatsApp again is that it takes forever for the damn app to open or become responsive. Like a solid 30 seconds, I'm just waiting there. How can I fix this? Doesn't happen with other apps. I tried to uninstall and reinstall, same thing happens.
Nexus 6P, latest updates. Stock.
Locke Lamora
Member
Nexus 6 and got another issue with Whatsapp. Whenever I read new messages and back go to Homescreen the Whatsapp Widget needs a few minutes to delete the old messages. It's really annoying but I guess this will be fixed soon.
SolidSnakeUS
Member
Mine shuts down anywhere between 25 and 35%. It's fucking terrible. Seriously awful. I can't fucking wait for the Pixel 2 XL.
That's bullshit. Can't believe this has become an expected routine for people with this phone. What a disappointment
I bought mine off of eBay unfortunately. Contacted Huawei when the battery went terrible and despite the phone being in warranty, they still wanted the proof of purchase (which the eBay seller no longer had). Replaced the battery myself which just introduced its own problems.
Gave up and bought a Oneplus 3t as I needed a working phone to go on holiday with. It's annoying because the 6P, other than the battery, was a better phone.
I'm never buying a Huawei phone again, and certainly not buying a phone without warranty and proof of purchase.
SolidSnakeUS
Member
If the 6P had an 835 and a not shitty battery, it would probably be a top tier phone again.
Rktk
Member
Sure, within the guarantee. Very easy, some emails back and forward, some troubleshooting and then they arrange the swap. Once you receive the new phone you have, I think, 30 days to send back your old one.
A brand new 6P should do fine for a long while.
While the bootloop/shutdown issues are real, I think they still only impact a small percentage of users.
My friend and I both have had our 6P since launch, his shuts down early, but it didn't start for over 1.5 years.
Mine, knock on wood, hasn't had any issues.
SolidSnakeUS
Member
This is what my Nexus 6P just did while playing a game (it shut off).
This is what my Nexus 6P just did while playing a game (it shut off).
Your battery life seems better than mine overall. My charting goes straight diagonal at a 45 degree angle then shuts off at around 30%.
Hey at least you got 6 hours out of it, look at mine:
I said screw waiting for the Pixel 2, and got myself a budget phone. The Moto E4 Plus. (5,000 mAh). Battery life is amazing, I tested it by not charging it overnight, made it through two days. That camera and build quality though
SolidSnakeUS
Member
Hey at least you got 6 hours out of it, look at mine:
I said screw waiting for the Pixel 2, and got myself a budget phone. The Moto E4 Plus. (5,000 mAh). Battery life is amazing, I tested it by not charging it overnight, made it through two days. That camera and build quality though
That actually on and off a charger, but it still said 6 hours for some reason.
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