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IGN's on their defective PS4 [Up: Sony - less than 0.4% of shipped units affected]

Jedi2016

Member
MS is probably gloating and laughing their asses off right now, this couldn't have come at a better time for them lol. There goes that PS4 domination in the US rofl. This is fucking PR win for MS, and a PR disaster for Sony, right when the console is about to launch in their most important market at the moment.

XBOX ONE, the console that won't breakdown on you!

Trust us, we've learnt our lesson from the RROD fiasco!

Sony hasn't.
Wut?

Yeah, we'll see. If you think X1's launch will go off without a single hitch, then you haven't been paying attention. Like... ever.
 

Cth

Member
Anyone knowledgeable about circuit boards able to chime in?

As stated above, it seems there are two issues at play:

1) HDMI ports possibly being faulty
2) Background downloads locking things up

Now given that last gen had background downloads, you'd think that wouldn't be an issue.. the only difference I can immediately guess at is the dedicated chip for background processes/downloads ("secondary chip")

Anyways, long story short, here's the layout:

ps4-system-board-wired-640x428.jpg


Secondary chip being labelled as such:

10733611556_ea8378cf0c_o.jpg


And is being pointed to in this pic:

sony-ps4-secondary-processor.png


Now the back of the PS4 to see the ports:
ps4_front_back.jpg


Puts it sort of in the general area of the secondary chip.

But as I said, I have no idea how circuit boards work, or if it's even possibly related.

Probably not, given that one is hardware and the other is likely software obviously.

Also, for future reference, if someone gets the BLOD and manages to recover, I wonder if disabling background downloads could alleviate those corrupted download issues. Or does the chip continue them regardless? From the sounds of things once someone "fixes" or recovers it ends up failing again, which suggests to me the background downloader being responsible.
 

sunofsam

Member
Wouldn't be surprised if Sony pulled the 1.50 update overnight to recertify it or build a new one. The last thing they need is for a faulty update to brick their brand new console.

If there is a recert it would suck for all those that would have their 1.50 USBs all ready for tomorrow and aren't following this story.
 

Steel

Banned
MS is probably gloating and laughing their asses off right now, this couldn't have come at a better time for them lol. There goes that PS4 domination rofl.

XBOX ONE, the console that won't breakdown on you!

Trust us, we've learnt our lesson from the RROD fiasco!

Sony hasn't.

Wait until the launch of both consoles before you do a jig, lest you have a fair chance of embarrassing yourself.
 
So of my two friends that got ps4s yesterday one is now dead. It's doing the same thing as the video posted with the flickering if pressure is applied to the top of the case otherwise it shows nothing.

My other friend has reported his locking up twice during the menus as well.

Bumping with an update.

Friend 2 is now reporting a dead console. Said screen locked up with graphical corruption. Unplugged and tried to turn back on and lights came on but no display.

Said it had locked up about 9 times since fedex dropped it off yesterday.

Both of these guys were Taco Bell winners, and neither one of them were aware of the problems or anything so I don't think they'd lie to me.
 

sunofsam

Member
Wut?

Yeah, we'll see. If you think X1's launch will go off without a single hitch, then you haven't been paying attention. Like... ever.

Luckily all their XB1s are already bricks out of the box. Won't have to worry about them failing - they can only get better from there.
 
Quite the schadenfreude you got going there.

Back on topic, yeesh. This does look like it's going to be a problem. Wonder if it's the HDMI which is defective on a large scale (this would be catastrophic), or if it's just firmware bugs (patchable). Time shall tell!

Or it could be small scale HDMI or large scale firmware. Or neither. Or both. We'll have a better idea tomorrow, one way or another though, that's for sure.
 

flkraven

Member
Bumping with an update.

Friend 2 is now reporting a dead console. Said screen locked up with graphical corruption. Unplugged and tried to turn back on and lights came on but no display.

Said it had locked up about 9 times since fedex dropped it off yesterday.

Both of these guys were Taco Bell winners, and neither one of them were aware of the problems or anything so I don't think they'd lie to me.


So 2 of your friends won TB contest? And both are dead already? Jesus, if this is true....
 

coreyerb

Banned
Yup. It may be a weird coincidence or it may be something more.

It's troubling to see the defense on this evolving
"so, only 4 out of 4,000? it's fucking nothing"
"6 out of 4,000? Yeah, ok...learn 2 statistics dumb dumb"
"10 out of 4,000? zzzzzzz"

Nevermind that this is all within the first days/weeks of people actually getting to use it. The free PS4s were awarded to all kind of people; tech savvy, non-tech savvy, people who probably haven't even opened it up yet. People who may have it already wrapped as a birthday/christmas gift.

I hope this is a bunch of nothing, but I'd be lying if I didn't say I wasn't somewhat nervous.
Thank you for your honesty and admitting we don't know how widespread it is with any sort of reliable polling. All we can say for certain is how we feel about it, and worry is real whether it's based on anything logical or not.
 

Racer1977

Member
I'd like to think everyone had a semblance of self-respect, at least enough not to play the "concerned troll" role - apparently not.

Seriously, you need to reassess what your doing with your life, if the highlight of your day is spreading FUD, and generally talking utter nonsense.
 

Hex

Banned
Everyone and their cousin who got a bit raw during due to console war tides turning this summer will be jumping all over this and posting fud all over the place, and weeding through the horse shit to people really having issues is going to get increasingly difficult.
Hopefully the people really having issues are doing the right thing and calling it in quickly so that the information can get where it is needed.
 
Wait until the launch of both consoles before you do a jig, lest you have a fair chance of embarrassing yourself.

Wut?

Yeah, we'll see. If you think X1's launch will go off without a single hitch, then you haven't been paying attention. Like... ever.

Lol wut. PS4 failure rates haven't been that big yet to be a huge fiasco like RROD. If it comes to that, then okay. But saying that right now seems really silly.

Quite the schadenfreude you got going there.

Back on topic, yeesh. This does look like it's going to be a problem. Wonder if it's the HDMI which is defective on a large scale (this would be catastrophic), or if it's just firmware bugs (patchable). Time shall tell!

Eh, I'm actually pretty disappointed at the reports. Between the low review scores for launch games, faulty hardware and other reported issues, the previously unstoppable PS4 momentum and unbridled positivity enjoyed on GAF is slowly fading away, giving a breather to all the negative XBONE threads that were prevalent on the forum.

I'm just mad that Sony couldn't do a clean PR sweep right when it matters. The undecided might decide to move to the *shudder* next best thing and at this critical moment, Sony can't afford to lose face.
 
So 2 of your friends won TB contest? And both are dead already? Jesus, if this is true....

Ones a facebook friend that I went to highschool with and another is a guy I know well through DOTA 2.

Both are dead, exact same issue but one took a lot longer to die than the other.
 
Bumping with an update.

Friend 2 is now reporting a dead console. Said screen locked up with graphical corruption. Unplugged and tried to turn back on and lights came on but no display.

Said it had locked up about 9 times since fedex dropped it off yesterday.

Both of these guys were Taco Bell winners, and neither one of them were aware of the problems or anything so I don't think they'd lie to me.

oh shit...
 

Bunta

Fujiwara Tofu Shop
Bumping with an update.

Friend 2 is now reporting a dead console. Said screen locked up with graphical corruption. Unplugged and tried to turn back on and lights came on but no display.

Said it had locked up about 9 times since fedex dropped it off yesterday.

Both of these guys were Taco Bell winners, and neither one of them were aware of the problems or anything so I don't think they'd lie to me.

Shiiiiiiiit. Now more worried about my console.
 

AwShucks

Member
MS are probably gloating and laughing their asses off right now, this couldn't have come at a better time for them lol. There goes that PS4 domination in the US rofl. This is fucking PR win for MS, and a PR disaster for Sony, right when the console is about to launch in their most important market at the moment.

XBOX ONE, the console that won't breakdown on you!

Trust us, we've learnt our lesson from the RROD fiasco!

Sony hasn't.

Are you joking? Cause I have to assume you are. Sony has had quite the success rate with their hardware manufacturing. And Microsoft won't think anything until they actually launch. If anything they are sitting there hoping they don't have any high publicized launch units break down.
 

Y2Kev

TLG Fan Caretaker Est. 2009
Eh, I'm actually pretty disappointed at the reports. Between the low review scores for launch games, faulty hardware and other reported issues, the previously unstoppable PS4 momentum and unbridled positivity enjoyed on GAF is slowly fading away, giving a breather to all the negative XBONE threads that were prevalent on the forum.

I'm just mad that Sony couldn't do a clean PR sweep right when it matters. The undecided might decide to move to the *shudder* next best thing and at this critical moment, Sony can't afford to lose face.

This genuinely has nothing to do with the topic.
 

coreyerb

Banned
i'll volunteer to check in tomorrow good or bad =)

mabey we just need a thread for that
Please do. Need some balance for all the negativity.

Some people just aren't happy until they have something to worry about. "Oh, is my PS4 gonna brick like those people on the internet?" "Is Best Buy gonna give away my preorder?" "Am I gonna get mugged like I saw that one white guy on the news?"

Someday I want somebody to explain to me how they live like that. I'd end it yesterday if I couldn't control those thoughts.
 

meanspartan

Member
It has been a hell of a couple days for Sony that's for sure. There is this whole thing making everyone worry and then the reviews were less than what they hoped for I'm sure outside of Resogun doing well.

I think they need to get on top of this and just say anyone who has a DOA Ps4 will get a free few months or year of PS Plus, some Store credit, SOMETHING to make them feel better about having to wait days or weeks more to get their system exchanged. It would go a long way in continuing their nice streak of goodwill.
 

Vizzeh

Banned
Sony update #3 (didnt see it posted) Prob should go in the OP

Update 3: A Sony representative has provided the following statement to IGN:

"A handful of people have reported issues with their PlayStation 4 systems. This is within our expectations for a new product introduction, and the vast majority of PS4 feedback has been overwhelmingly positive. We are closely monitoring for additional reports, but we think these are isolated incidents and are on track for a great launch.

There have been several problems reported, which leads us to believe there isn’t a singular problem that could impact a broader percentage of systems. The number of affected systems represents less than .04% of shipped units to date, which is within our expectations for a new product introduction.
 
MS are probably gloating and laughing their asses off right now, this couldn't have come at a better time for them lol. There goes that PS4 domination in the US rofl. This is fucking PR win for MS, and a PR disaster for Sony, right when the console is about to launch in their most important market at the moment.

XBOX ONE, the console that won't breakdown on you!

Trust us, we've learnt our lesson from the RROD fiasco!

Sony hasn't.

The night is young, as they say. No one can say whether xbox will have its own problems.
 
So 2 of your friends won TB contest? And both are dead already? Jesus, if this is true....

Considering there are three or four separate failures, can you be more specific as to which "exact same one" they have?

First one that told me about it said he was losing video signal but would get it briefly on the screen if he pushed and put pressure on the back of the console near the HDMI cable.

Second one was locking up ever since he got it (only in menus, never in games) and then said today it locked up with some graphic corruption and he didn't have any display after that.

So maybe it's not the same issue but I assumed we were considering it to be something wrong with the HDMI ports at this point.
 
Ah yes, defective launch consoles, who would have thought it.

I have been burned so many times over the years by buying launch consoles at launch, never again. I wait until the new Mass Effect comes out in 2015-16 before I delve into next gen. All the problem's will be sorted out by then.
 

pestul

Member
Bumping with an update.

Friend 2 is now reporting a dead console. Said screen locked up with graphical corruption. Unplugged and tried to turn back on and lights came on but no display.

Said it had locked up about 9 times since fedex dropped it off yesterday.

Both of these guys were Taco Bell winners, and neither one of them were aware of the problems or anything so I don't think they'd lie to me.

Dang, that`s terrible..
 

Frodo

Member
It has been a hell of a couple days for Sony that's for sure. There is this whole thing making everyone worry and then the reviews were less than what they hoped for I'm sure outside of Resogun doing well.

I think they need to get on top of this and just say anyone who has a DOA Ps4 will get a free few months or year of PS Plus, some Store credit, SOMETHING to make them feel better about having to wait days or weeks more to get their system exchanged. It would go a long way in continuing their nice streak of goodwill.

That would be acknowledging the problem exists, and unless they get to the same point MS did with the RROD, I see no need for them to release a PR now. Would do more harm then good.

They could, however, promptly replace the faulty units and silently give the owners PS+ for free and some store credit and let them do the PR.
 

bob page

Member
MS are probably gloating and laughing their asses off right now, this couldn't have come at a better time for them lol. There goes that PS4 domination in the US rofl. This is fucking PR win for MS, and a PR disaster for Sony, right when the console is about to launch in their most important market at the moment.

XBOX ONE, the console that won't breakdown on you!

Trust us, we've learnt our lesson from the RROD fiasco!

Sony hasn't.

lol, you're delusional. The XB1 isn't out yet and you're assuming it's launch will be flawless. Have fun with that.
 

Hex

Banned
Please do. Need some balance for all the negativity.

Some people just aren't happy until they have something to worry about. "Oh, is my PS4 gonna brick like those people on the internet?" "Is Best Buy gonna give away my preorder?" "Am I gonna get mugged like I saw that one white guy on the news?"

Someday I want somebody to explain to me how they live like that. I'd end it yesterday if I couldn't control those thoughts.

I will most likely be on Twitch all of tomorrow night looking embarrassingly bad at Injustice or Killzone for any and all to see
 
The internet is responsible for most of it. Half these people are just trying to get their 15 minutes of fame. Worse failures probably happened last gen we just didn't hear about them via internet broadcasts as soon as they were unboxed. Tomorrow is gonna be interesting. I hope if mine is bricked I get a refund plus an extra 100 bucks so I can afford an XB1.
 

Jburton

Banned
MS are probably gloating and laughing their asses off right now, this couldn't have come at a better time for them lol. There goes that PS4 domination in the US rofl. This is fucking PR win for MS, and a PR disaster for Sony, right when the console is about to launch in their most important market at the moment.

XBOX ONE, the console that won't breakdown on you!

Trust us, we've learnt our lesson from the RROD fiasco!

Sony hasn't.


I take it your nice and wet at this scenario, you do seem happy to the point of ecstasy.

smh.
 
Failure rates in consumer electronics are always way more than 0.4 percent. Sony being disingenuous here. That said, I'm not convinced there is a problem.
 

Steel

Banned
How many consoles are definitely working fine, I'm not an obsessive but somebody must have a list.

You can look for ps4 streamers on twitch. But for the news outlets out of 5 Kotaku got 1 broken one, IGN had greater than 5 and had 1 broken one.

Edit:

That's the number that was being thrown around yesterday. I think the fine print of the contest is the source.

Yes, it's in the promotion details. There was also a promotion where PS4's were being sold at the location of the review event in New York all day. There's also the review consoles and the consoles that shipped early, one of the broken ones is from wal mart for example.
 

pestul

Member
MS are probably gloating and laughing their asses off right now, this couldn't have come at a better time for them lol. There goes that PS4 domination in the US rofl. This is fucking PR win for MS, and a PR disaster for Sony, right when the console is about to launch in their most important market at the moment.

XBOX ONE, the console that won't breakdown on you!

Trust us, we've learnt our lesson from the RROD fiasco!

Sony hasn't.
I'll admit to not owning a PS2/PS3/PS4.. but this is one of the worst fanboy posts I have ever seen on this forum.
 

NoTacos

Member
That's the number that was being thrown around yesterday. I think the fine print of the contest is the source.
So everyone is complaining about 10 out of 4000 going bad? Some hardware difficulties are expected it's a new console and manufacturing errors do occur. Just be happy it comes with a year warranty and you can add on an additional 2 for just $50 bucks. No biggie people Sony will come through.
 

bigol

Member
Bumping with an update.

Friend 2 is now reporting a dead console. Said screen locked up with graphical corruption. Unplugged and tried to turn back on and lights came on but no display.

Said it had locked up about 9 times since fedex dropped it off yesterday.

Both of these guys were Taco Bell winners, and neither one of them were aware of the problems or anything so I don't think they'd lie to me.

Really worrying.Maybe it's The Taco Bell curse. :p
This is to be expected though, i remember the wiiu launch last year was full of bricked WiiU reports
 
MS are probably gloating and laughing their asses off right now, this couldn't have come at a better time for them lol. There goes that PS4 domination in the US rofl. This is fucking PR win for MS, and a PR disaster for Sony, right when the console is about to launch in their most important market at the moment.

XBOX ONE, the console that won't breakdown on you!

Trust us, we've learnt our lesson from the RROD fiasco!

Sony hasn't.

Need to troll harder.
 

Colbert

Banned
"A handful of people have reported issues with their PlayStation 4
systems. This is within our expectations for a new product introduction,
and the vast majority of PS4 feedback has been overwhelmingly positive.
We are closely monitoring for additional reports, but we think these
are isolated incidents and are on track for a great launch."
-Sony 2013

"A handful of people have reported issues with their Xbox 360 consoles. Failure rates are within our expectations for a new product introduction... We are closely monitoring for additional reports, but reports show these are isolated incidents ...."
-Microsoft, 2005

THIS IS A JOKE!!
 

meanspartan

Member
That would be acknowledging the problem exists, and unless they get to the same point MS did with the RROD, I see no need for them to release a PR now. Would do more harm then good.

They could, however, promptly replace the faulty units and silently give the owners PS+ for free and some store credit and let them do the PR.

Yes I suppose you're right, now that I think about it if Shu or somebody announced something like my idea my reaction would be to worry even more that this is no small issue.
 
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