I recently purchased a Madcatz Street Fighter 4 fightstick (not tournament edition) several hours ago and just now found out that it doesn't work properly. So I call the store that I got it from and they told me that I can only exchange it for another one. OK, no problem right? No, there is none available in my neighboring Gamestops and they haven't a clue as to when they'll be receiving the exact fightstick that I've purchased. If there's none in stock, how can I get mine's exchanged? I don't have the tools and no-how to fix the thing myself and I'm sure getting it fixed would cost me more than what I've paid for the controller. Is there any way I could get something that works at lesser value or store credit or something?
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Can I do something about my Gamestop situation?
- Thread starter weepy
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Darkmakaimura
Can You Imagine What SureAI Is Going To Do With Garfield?
More Gamestop complaints with more Gamestop replies to Gamestop hate threads incoming. :lol
Square Triangle
Member
Um if you bought it new and it's defective and within 7 days you should have NO problem for a full refund. More than likely you got the awesome opportunity to speak with someone who has no idea what they are talking about.
Just go in tomorrow and return it.
Just go in tomorrow and return it.
That's actually a tough one; I even just double-checked their return policy, and if it was used I believe you could return it and get your money back, but as new it does seem to indicate that you can only exchange it if it's defective. In this case I guess if they won't give you your money back I would ask for the regional manager's phone # and bitch; not sure how they realistically would expect you to exchange it if they don't have another one.
Edit: Nevermind, mis-read; open new items with the exception of accessories they won't do refunds, only exchanges. If you need to print out their policy which is on their website:
http://www.gamestop.com/gs/help/Store Return Policy.pdf
Edit: Nevermind, mis-read; open new items with the exception of accessories they won't do refunds, only exchanges. If you need to print out their policy which is on their website:
http://www.gamestop.com/gs/help/Store Return Policy.pdf
You should be able to exchange it for cash back within 7 days. It's an accessory, not a disc.
Call around to different GameStops until you find a manager that actually knows what the policy is. When all else fails, raise a stink and threaten to contact the DM. Managers absolutely have the leeway to do this, even if they do believe the official policy is to do an exchange.
Call around to different GameStops until you find a manager that actually knows what the policy is. When all else fails, raise a stink and threaten to contact the DM. Managers absolutely have the leeway to do this, even if they do believe the official policy is to do an exchange.
Square Triangle
Member
Lol they won't give you the regional managers number, the District Manager's number yes but RM would take some time.
And yes as the link states it further proves there reigns a dumb ass at your store.
And yes as the link states it further proves there reigns a dumb ass at your store.
sixteen-bit
Member
it's under warranty
send it to madcatz
send it to madcatz
BocoDragon
or, How I Learned to Stop Worrying and Realize This Assgrab is Delicious
Gamestop situation?
Did you know that if you mix equal parts of gasoline and frozen orange juice concentrate you can make napalm?
One could make all kinds of explosives, using simple household items.
If one were so inclined.
Did you know that if you mix equal parts of gasoline and frozen orange juice concentrate you can make napalm?
One could make all kinds of explosives, using simple household items.
If one were so inclined.
jamesinclair
Banned
Why do you just roll over and take it?
If it is faulty, you get a cash refund. You do not leave until you get a cash refund.
If they still refuse to give you a CASH refund, threaten to call the cops. They are stealing from you.
Do NOT accept a gift card.
If it is faulty, you get a cash refund. You do not leave until you get a cash refund.
If they still refuse to give you a CASH refund, threaten to call the cops. They are stealing from you.
Do NOT accept a gift card.
flyinpiranha
Member
Bitch.
Almost anybody who bitches enough gets what they want.
Almost anybody who bitches enough gets what they want.
Jet Grind Radio!
Banned
Without coming off like a jackass, talk to the GS people. Tell them you want to exchange it. If they can't do it right then and there, more than likely they will AT LEAST give you a store credit maybe even a full refund.
Automatisch
Member
I bought a TE stick a while back and returned it just fine after using it. I'm pretty sure on the receipt itself the policy states that it can be returned within 7 days.
TheFLYINGManga_Ka
Member
I think Gamestops try to look for it at other stores first. They even have it delivered to your store so you don't have to drive over there and get it.
If not, than they give you store credit.
I think that's what they told me when I asked about defective new consoles.
And you have to do it within a month.
If not, than they give you store credit.
I think that's what they told me when I asked about defective new consoles.
And you have to do it within a month.
Terrordactyl
Member
If you go to madcats site they say to not return it to the retsiler snd go through them, I just shipped mine to them and I'm very satisfied with the customer service.
Mizzou Gaming
Member
MCX said:
If WalMart carries the same product return it there. You don't even need a receipt. I returned a busted Sixaxis controller to WalMart the other day with NO receipt and got a $55 refund.
New or used accessories return policy:
7 days - any reason full refund
30 days - only if defective exhange for same item
There might be a different policy regarding sticks however
Edit
It doedn't matter if you opened it. They should give you your money back (not credit, unless that is how you paid for it ) as long as its within 7 days and you have a reciept.
7 days - any reason full refund
30 days - only if defective exhange for same item
There might be a different policy regarding sticks however
Edit
It doedn't matter if you opened it. They should give you your money back (not credit, unless that is how you paid for it ) as long as its within 7 days and you have a reciept.
SonOfABeep
Banned
Get MarkMan on the line!
He'll kill their asses and shower you with sticks
He'll kill their asses and shower you with sticks
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