[ 6/17/2011 10:45:55 PM] The fan on the videocard seems to have failed - it is no longer spinning at all, which has been causing the computer to randomly shut down/restart/lost.
[MARK_C 6/20/2011 10:30:50 PM] Hello XXXXXXX, We are sorry to hear that this has happened. Please double check that your serial number is registered correctly. Verify that your Account information (
http://xfxsupport.info/downloads/ACCT_INFO.jpg) has your current contact phone number and shipping address that someone will be able to sign for a package (no PO boxes allowed for FedEx shipments) when a product is returned to you, FedEx requires these things when shipping anything in case they have to contact you about delivery, and we can escalate this for RMA evaluation. When we issue an RMA it pulls the address that is in your account information at that time. Updating your account information after the RMA is issued will not update the address that the package is being returned to. Thank you. Mark
[ 6/20/2011 10:34:29 PM] OK, the address and phone number has been updated.
[DANIEL_E 6/22/2011 9:56:56 PM] Hello, I have authorized your RMA (Return Merchandise Authorization) so that you can send your XFX product(s) with serial(s) XXXXXXXXX in to get serviced. Your RMA number is XXXXXXXXXXX. Please copy and paste the following link into your browser,
http://driver.xfxsupport.com/public/other/PCA_RMA_TC.pdf This form contains all the details for sending your product in for warranty service. Please read this document carefully before sending your product in. The address being used for return shipping is: XXXXXXXXXXXXXXXXXXXXXXXXXXX. If for some reason you need to use a different return shipping address or telephone number then please notify us immediately at
rmashipping@xfxforce.com. Include your ticket number as the subject line. Changing the address in your online profile will NOT update the return address on the RMA.
[WILLIAM 6/28/2011 7:43:25 PM] We have received your recent returns ref: XCR59565. Your returns will be passed to the RMA department for testing and diagnosis. We will notify you on completion. Thank You. XFX Support Team
[WILLIAM 6/28/2011 11:06:46 PM] Your recent returns ref: XXXXXXXXX has recently completed the testing process with the following status: {XXXXXXXXX = FAULTY}. A technician will be in contact shortly to discuss completion of this return. If you have any queries regarding this test result - please send a message to the support team. Thank You. XFX Support Team
[JASONN 6/29/2011 11:36:42 PM] We have despatched your recent returns ref: XXXXXXX via
www.fedex.com with tracking reference: XXXXXXXXXXXXXXXX. If you have any queries regarding this action - please send a message to the support team. Thank You. XFX Support Team
[JASONN 6/29/2011 11:36:45 PM] We have now completed your recent returns ref: XCR59565. If you have any queries regarding this action - please send a message to the support team. Thank You. XFX Support Team