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Kotaku: Nintendo acknowledges Joycon connectivity issues.

nekkid said:
I'd imagine most people aren't using the joycons separate from the main unit.
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I don't think so. People are specifically stating they are trying the game explain test. People are naturally concerned so they are testing their units out. I was worried as fudge before i got my unit, first thing i did was check and played zelda the home console way.
 
Fwiw I have not experienced any issues with my left joycon even when playing a good 15 feet away from the console behind a couch. I was also playing Zelda with the joycons underneath a blanket and my phone right next to me for a good 3-5 hrs and did not encounter any drops.

Seems to be a flaky thing.

Edit: Forgot to mention my dock is set up next to my router as well.
 
sazzy said:
Someone should try placing the Right Joy Con in another room (or just far away) and see if the Left Joy Con works better then.

I'm wondering if the Right Joy Con signal is interfering with the Left Joy Con signal.
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Cowboy Dan said:
OK, wow. I just tried this. With both Joycons obstructed behind my knee. While touching them together the left Joycon barely responds to my input. I moved the right Joycon an arms length away and the left Joycon works perfectly in the same spot behind my knee. So it looks like it's the Joycons interfering with each other.
Click to expand...

Really hoping we can get more people to replicate this and see if this really is a major culprit. It would be insane if the primary source of interference was in fact the other joycon.
 
Cowboy Dan said:
OK, wow. I just tried this. With both Joycons obstructed behind my knee. While touching them together the left Joycon barely responds to my input. I moved the right Joycon an arms length away and the left Joycon works perfectly in the same spot behind my knee. So it looks like it's the Joycons interfering with each other.
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Oh wow is this is actually what's happening that's a pretty stupid oversight on the part of Nintendo.

MaLDo said:
O_o
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Yep I laughed to.

I actually saw a unit in store yesterday and was very close to impulse buying one as Zelda looked so good, glad that I left it looking at the multiple little problems the system seems to have. That and I couldn't really afford it.

Out of curiosity do they interfere with each other using the plastic grip there very close to each other so I'd imagine they do right?
 
I'm having the issue too. Not as bad as some (it's still playable), but the left joycon definitely lags when I'm more than like 5 feet away from the TV.

Sucks. I have a gray one.
 
I got my unit today, tried to repo this.... The only way it *may* happen is when you are far way from the unit (I will need to ask my wife to check when the unit stops responding).

I set it up in front of the tv, next to the phone base and just three to four feet from the router, and next to my PC. Even with all these working at the same time, it worked flawlessly.

Either people are not doing something right, or is just really bad luck.
 
Memento said:
How did it pass the QA?
Click to expand...
Nintendo QA Room:
OaE6ngK.jpg
 
I have a nVidia Shield, a PS4 and a Xbox One near the TV, where the Switch is. I didn't suffered from desync, until I used the left Joy-Con by putting my hand behind my back. I can safely play with the Joy-Cons detached (didn't tried before the update though).
 
MadMod said:
Basically outside in your back garden?
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Lol this. Mine would be off to the side of my TV, but right next to my 3DS and vita (both wifi), and in my living room I'm likely to be sitting next to my phone (hey, I'll need it for online..) and the rest of the family's phones, iPads etc.

I understand general comments about avoiding 2.4GHz stuff like microwaves etc, but wirel DS controllers should bloody well be robust enough to deal with those in normal environments.
 
Pretty horrible that this seems as common as it is. My neon one is fine but my friend is having trouble with his grey one.

Nintendo needs to be giving people replacement joycons. No way is this anything but some faulty hardware.
 
Yup, this thing is fucked. I can't believe that is their guidelines. Ive lived in this house for 7 years and used 4 different consoles in the same spot, including the wii u- with 0 issues.

I'm contacting Nintendo and they can swnd me a new one. The right joycon is perfect, but liKE ALL the reports- its thr left.

Shoddy as shit Nintendo.
 
My Switch is like 1 meter from my wireless router, PS4 standing right next to it. I don't have any issues. My friend tried his in every room (tabletop mode) and the left one does have issues. It's clearly not the users fault if it's happening to this many people and it always is the left joycon...
 
the_milkybar_kid said:
Yup, this thing is fucked. I can't believe that is their guidelines. Ive lived in this house for 7 years and used 4 different consoles in the same spot, including the wii u- with 0 issues.

I'm contacting Nintendo and they can swnd me a new one. The right joycon is perfect, but liKE ALL the reports- its thr left.

Shoddy as shit Nintendo.
Click to expand...

keep the right joycon far away from the console and check if the left works fine then
 
Sounds unacceptable. If they can't fix this with a firmware update then people are just meant to deal with half of their controllers not working well?
 
So classy they never aknowledged it before the launch and are now just giving instructions (quite impractical in many cases) on how to deal with the problem.
If I was a D1 buyer this could have made me go mad as it seems the manual on how not to be good on your customers spending hunderds of dollars to feed your business after years of crisis.

Hope there's some software improvement in the future which works for everyone...
 
Fuck I was going to put my dock behind the TV because of space issues. Gotta figure something else now.
 
I think I'll try changing the wifi channel on my router(s), since it's 2,4ghz, maybe they're not getting along well and a different channel may do the trick
 
I like that they waited until the day after the Switch launched to announce that they know there are issues with it.

This can't possible be something that they haven't been aware of for months if they've tested it adequately before launch. If this is new to them then it's an even worse reflection of their quality control methods.
 
No issues here fortunately.
I've tested around 15 feet away. Covering the left pad and behind the back...
No issues.

I don't have an aquarium though.
 
I have my dock positioned right underneath my TV, which is also right underneath a Bluetooth soundbar, the rack below the Switch is filled with a Raspberry Pi, an external Harddrive, an AppleTV - all of them connected wirelessly.
MY router is roughly 1,5 meters (5 feet) to the side of that whole setup.

I don't have any issues whatsoever, but i also don't have a fishtank.

I still don't appreciate this response whatsoever, it's like "make sure you're using the latest drivers and firmwares" when your Laptop clearly has a hardware defect :P
 
Fliesen said:
I have my dock positioned right underneath my TV, which is also right underneath a Bluetooth soundbar, the rack below the Switch is filled with a Raspberry Pi, an external Harddrive, an AppleTV - all of them connected wirelessly.
MY router is roughly 1,5 meters (5 feet) to the side of that whole setup.

I don't have any issues whatsoever, but i also don't have a fishtank.

I still don't appreciate this response whatsoever, it's like "make sure you're using the latest drivers and firmwares" when your Laptop clearly has a hardware defect :P
Click to expand...

Same for me. Not saying there is no issue tho.

The statement sounds just like what Sony wrote in the instructions for my Bluetooth soundbar lol
 
I still believe it's faulty joy-cons. I have tons of bluetooth devices in my man cave and my dock is behind my tv. Zero connectivity issues playing 12-15ft away.
 
that ridiculous, I'm losing the left joycon connectivity so much than Link will stop moving or running in a direction I didn't choose or crouch by himself, it's really annoying, Nintendo can stop disappointing.
 
So the joycons have the same trouble as my Xbox one?

Damn controllers disconnect, not every night, but probably 50% of nights, 1-2 times a night.

Plus they get laggy / unresponsive a few times before the disconnect. So I can feel it coming. Yay.

My first xbone was so bad, the disconnecting controllers were causing it to reboot over and over. Got replaced under warranty in the first month. :S

It is close to my router, because my router lives on the audio rack near were I need wired internet...For my consoles!

No problems with my PS4 controllers but then again Bluetooth at least has some wifi mitigation designed in.

:S
 
sazzy said:
Someone should try placing the Right Joy Con in another room (or just far away) and see if the Left Joy Con works better then.

I'm wondering if the Right Joy Con signal is interfering with the Left Joy Con signal.
Click to expand...

Cowboy Dan said:
OK, wow. I just tried this. With both Joycons obstructed behind my knee. While touching them together the left Joycon barely responds to my input. I moved the right Joycon an arms length away and the left Joycon works perfectly in the same spot behind my knee. So it looks like the Joycons could be interfering with each other.
Click to expand...

What an astonishing oversight if this turns out to be the case.

I hope more will test this.
 
EVH said:
They tested shit for this kind of stuff to happen, really.
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Talk to people who do QA for a living. It is quite certain this was flagged and makes as a P2 and the launch being rushed meant that P2's are not a blocker for launch.

Also, if the number of people complaining is not extreme, Nintendo has learned from the Wii U VC issues that people may buy a new iteration of the joycon with improved range and thus they may feel that they can put the blame on the user until they have something new to sell.
 
I really find it strange, how inconsistent the issue is. My Joy-Cons work fine in any way. There has to be a scenario, which Nintendo didn't take in mind, while testing them. Let's hope, Nintendo can pin down the problem and either patch or give people replacements.
 
I had similat problems when my switch was docked near my tv and other consoles. My tv stand is literally 2,3m away from sofa and, no I don't have an aquarium and no, I didn't keep Switch behind the tv either. Also my router is in different room. I bought grey Switch with extra neon joycons so I have two sets of joycons and BOTH left joycons have the same peoblem so playing Zelda with joycon grip is basically impossible.
Sometimes when I turn my analog stick Link doesn't respond at all and sometimes he runs with a huge delay and other times when I stop touching the analog stick he just keeps runnin for couple of seconds. And I don't have anything similar with my right joycons or with the pro controller which I was basically forced to buy because of this fault. T_T I can't lie I am fucking pissed that the basic functions of the near 400€ console DOES NOT WORK. I am going to return the extra joycons today because well, I can't use them for multiplayer anyway if they don't work properly.

I'm glad that there are people who don't have problems I just hope that no one is defending this or denying that there is a huge issue. Nintendo needs to fix this asap. I NEVER had any similar problems with other wireless controllers with similar setting.

Edit:
Before someone asks I have latest update and yes I did restart the console afterwards with joycons attached. Did not help at all.
 
Soooo.. uhm..
I cannot have this near to any whatsoever wireless device...
way to go?
when i red of the first report of issues with the conectivity i bailed on my pre-order..
i'll wait for the next sku, thanks based nintendo for making us aware that you don't like other wireless devices :)
 
In my family 4/5 consoles were fine but my brother's left stick fucks up even after the reboot/patch. I told him to buy a grey joycon pack and swap them and return as defective instead of potentially being out of a switch over it.

Seems the update fixed most but some are clearly screwed up =/
 
Asd202 said:
And of course they tackle it after the release. Stay classy Nintendo.
Click to expand...

Not excusing Nintendo, because it does suck, but all companies do it. Sony released a statement three days after release regarding Blue light of death, apple a few weeks after antennagate. Believe it or not their people will be reading forums to try and get a gauge of the different problems that are causing issues, also admitting the problem before hand is bad publicity, and unnecessary bad publicity isn't great if the issue isn't that common. You can't gauge how bad it is until the product is out in the wild. You don't want to make a mountain out of a molehill, especially of your own doing.

New hardware typically as a failure rate of 5% in its first year (According to storage craft ( i thought it was more like 2%)) and my initial reaction is this is well in those parameters judging by various threads on here and other places and social media. Few people (Sadly for them) are reporting issues.

Not excusing Nintendo, because i can see your point, but i can see why companies don't do that in general.
 
Yeah tried just about anything. Nothing seems to really help the issue.
I'm not even 3 meters away from the system and the left one disconnects and lags all the time.
The right one is perfect, so I'm pretty sure it's an issue with the hardware.

Weird thing is, if I hold the left one horizontally, it tends to work nearly flawless, but when I hold it in a normal position to play Zelda, it doesn't. :(

Glad I got a pro controller.
 
Panajev2001a said:
Talk to people who do QA for a living. It is quite certain this was flagged and makes as a P2 and the launch being rushed meant that P2's are not a blocker for launch.

Also, if the number of people complaining by is not extreme, Nintendo has learned from the Wii U VC issues that people may buy a new iteration of the joycon with improved range and thus they may feel that they can put the blame on the user until they have something new to sel.
Click to expand...

This is sad if true. In the end, apologists will win again :(
 
It's good that they acknowledge it. But they should really be working on fixing it and replacing the ones that are having issues.

"Try to not use it near other wireless devices" is not really a solution in 2017.

Joelstinton14 said:
Not excusing Nintendo, because it does suck, but all companies do it. Sony released a statement three days after release regarding Blue light of death, apple a few weeks after antennagate. Believe it or not their people will be reading forums to try and get a gauge of the different problems that are causing issues, also admitting the problem before hand is bad publicity, and unnecessary bad publicity isn't great if the issue isn't that common. You can't gauge how bad it is until the product is out in the wild. You don't want to make a mountain out of a molehill, especially of your own doing.

New hardware typically as a failure rate of 5% in its first year (According to storage craft ( i thought it was more like 2%)) and my initial reaction is this is well in those parameters judging by various threads on here and other places and social media. Few people (Sadly for them) are reporting issues.

Not excusing Nintendo, because i can see your point, but i can see why companies don't do that in general.
Click to expand...

True
But the difference is that the issues where being reported by various outlets before release (I don't remember RROD and Blue light of death being big issues with preview units).
Also, the response by every other company has been to replace the faulty unit which, so far, Nintendo isn't doing
 
Remember when people were making excuses saying they haven't addressed it because it's the weekend, it'll be fixed in a patch, etc. There's no way Nintendo didn't know about this before release. And if they actually didn't, then they are just insanely incompetent.

Lucky for them though, they have fans who will overlook stuff to play Zelda.

Joelstinton14 said:
Not excusing Nintendo, because it does suck, but all companies do it. Sony released a statement three days after release regarding Blue light of death, apple a few weeks after antennagate. Believe it or not their people will be reading forums to try and get a gauge of the different problems that are causing issues, also admitting the problem before hand is bad publicity, and unnecessary bad publicity isn't great if the issue isn't that common. You can't gauge how bad it is until the product is out in the wild. You don't want to make a mountain out of a molehill, especially of your own doing.

New hardware typically as a failure rate of 5% in its first year (According to storage craft ( i thought it was more like 2%)) and my initial reaction is this is well in those parameters judging by various threads on here and other places and social media. Few people (Sadly for them) are reporting issues.

Not excusing Nintendo, because i can see your point, but i can see why companies don't do that in general.
Click to expand...
Two big differences. Other companies are self aware enough to offer refunds, exchanges, or repairs. Nintendo is not doing such a thing. And this is not a QA thing where some percentage of the units are faulty, this is an issue that can be replicated regardless of the unit, assuming the joycons are there. All of the systems can be affected, based on the situation.

This isn't a all companies do it thing.
 
My Switch dock is right next to a Wii U, PS3, PS4 Pro and MSi gaming laptop which are themselves right next to a 32 inch TV. All of it plugged in, by the way. Then, it's also within 50cm of an ASUS AC68U router blasting both 5GHz and 2.4GHz signals.

I can play across the entire space of the room (up to 5 or 6 meters away from the dock) without any connection issues whatsoever, so your mileage may vary considerably. Joycon grip on or off, doesn't matter.

PSVR + breakout box is also within 10 or 20 cm of the dock, and the wiring for all this stuff is of course also near the dock.
 
Rukumouru said:
My Switch dock is right next to a Wii U, PS3, PS4 Pro and MSi gaming laptop which are themselves right next to a 32 inch TV. All of it plugged in, by the way. Then, it's also within 50cm of an ASUS AC68U router blasting both 5GHz and 2.4GHz signals.

I can play across the entire space of the room (up to 5 or 6 meters away from the dock) without any connection issues whatsoever, so your mileage may vary considerably. Joycon grip on or off, doesn't matter.

PSVR + breakout box is also within 10 or 20 cm of the dock, and the wiring for all this stuff is of course also near the dock.
Click to expand...

Yeah very similar. I've got my switch dock temporarily on top of my xbox one, in front of my second monitor, beside my first monitor, above my router, next to my PC (wiuth my phone usually charging right in front of all of that).

I'm not saying there aren't problems - clearly there are, but it seems SUPER fucking inconsistent, because I haven't replicated the issue successfully. I don't sit super far away, but my initial tests still didn't do anything either, so idk what the deal is.
 
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