When I made my PSN account in 2007 I was 16 and I used a fake birthday in case there was any kind of 18+ content restriction. There is no way to modify your date of birth after creating an account and Sony uses it for account verification.
I ran into trouble with this when I moved country this year as my account became under suspicion and they blocked me from spending money with my cards.I wasn't able to get anywhere with customer service since I couldn't verify the DoB associated with the account and they didn't have any other verification method. I've been using vouchers from amazon to buy games since then.
Fast forward to today and I try to login and the system randomly tells me I need to reset my password. Shouldn't be a problem except...when I go to the website I can't proceed without entering my birthday. So now I can no longer access the account I have used for 10 years, with 20+ digital games on PS4 alone, and I'll lose all of my saves including my 300+ hour overwatch account with a shit load of event skins and stuff.
What the fuck Sony, I'm so angry about this right now. Can't call customer support because i'm not in my home country anymore and couldn't post on the forum because I can't log into my account. There is no support email address as far as I can tell.
I ran into trouble with this when I moved country this year as my account became under suspicion and they blocked me from spending money with my cards.I wasn't able to get anywhere with customer service since I couldn't verify the DoB associated with the account and they didn't have any other verification method. I've been using vouchers from amazon to buy games since then.
Fast forward to today and I try to login and the system randomly tells me I need to reset my password. Shouldn't be a problem except...when I go to the website I can't proceed without entering my birthday. So now I can no longer access the account I have used for 10 years, with 20+ digital games on PS4 alone, and I'll lose all of my saves including my 300+ hour overwatch account with a shit load of event skins and stuff.
What the fuck Sony, I'm so angry about this right now. Can't call customer support because i'm not in my home country anymore and couldn't post on the forum because I can't log into my account. There is no support email address as far as I can tell.