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[Shiggy]

That's great news, and hopefully forces publishers to up their QA efforts.

 

[Xamdou]

Awesome news! MS continues to impress lately.

 

[Doctor_Thomas]

I don't know if Sony has the backend stuff necessary to do this, but I'd hope to see it introduced on their next console at least.

They can remove licences and they can issue refunds, just a case of automating it from the start time of the software.

 

[BigEmil]

Nintendo & Sony. Do it now.

 

[lucebuce12]

This is a fantastic addition, great work from MS.

Hope this lights a fire under Sony's ass.

 

[Chris1]

Nintendo will never do this. Sony will most likely follow, though. I'm sure all of us have games we weren't feeling after an hour.

Yeah Nintendo is a long shot but they shouldn't be given a free pass here. This should be standard across all digital stores.

 

[Blam]

Fuck yeah they are using Valve's system for refunds. Sony your move fam.

 

[JeffGrubb]

Just checked my Bone. It's there.

 

[Ready2Rokk]

If ever there was doubt that MS is pushing hard to be customer focused, this should quell it. Very nice!

 

[deadscreensky]

Awesome news.

 

[Baleoce]

That's great news, and hopefully forces publishers to up their QA efforts.

This is probably the biggest reason I'm excited about it. No more taking the piss and slowly patching a game to an acceptable standard.

 

[AyaisMUsikWhore]

👏🏾👏🏾👏🏾👏🏾👏🏾Yes Microsoft 👏🏾👏🏾👏🏾👏🏾👏🏾👏🏾

 

[Samurai G0SU]

WOW ... that is something i thought id never see for digital purchases.

play less than 2 hours and process the request within 14 days of purchase? nice.

 

[Resistance100]

Great stuff. Still need to counter the cost of digital games and the trade in issue however before i would consider even thinking about going digital

 

[Assanova]

Welp, looks like I am getting Scorpio. So glad that I held out on upgrading my PS4 to a Pro.

 

[DriftingSpirit]

Nice. Hope to see this from Sony too.

Anyone who doesnt think competition is a good thing is delusional. This right here is why you shouldnt root for one console to destroy another.

The problem is when one company rules alone. Competition getting destroyed isn't the problem.

 

[Dr_LucienSanchez]

This is fantastic news. Hopefully Sony (and Nintendo, although hah) follow suit shortly.

 

[HD Duck Pics]

Self-Service Refunds Now In Preview Alpha

You've spoken; we've listened. In support of offering gamers the freedom of choice, we're making changes to the Microsoft Store purchase experience by offering customers a simple way to instantly return digital products like games and apps through account.microsoft.com.

When a game or app leaves you wanting more, we're here to help. Self-service refunds on Xbox One and Windows 10 provide a quick, simple way of returning a digital product.

To request a self-service refund:
1. Navigate to account.microsoft.com and sign-in.
2. From the top menu bar, select Payment & billing > Order history.
3. Navigate to a purchased game or app, and select Request a refund.

Please note the below conditions for requesting a self-service refund:
• Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.
• DLC, season passes, and add-ons are not eligible for self-service refunds.
• The game or app must be downloaded and launched before requesting a self-service refund.
• You must wait for at least 1 day after the game or app's release before requesting a self-service refund.
• Certain Windows 10 apps may not be eligible for self-service refunds.
• Microsoft reserves the right to block access for users who abuse self-service refunds.

https://forums.xbox.com/en-AU/p/thread/9ee13220-3db8-45a5-85ab-1e859350b389 That's on the preview forum, so only insiders will be able to access that link.

Crazy that they'd come out with this without any fanfare.

 

[10k]

Excellent stuff. Microsoft is doing all the little things right. This, game pass, Scorpio supersamplng all already released games at a system level, etc.

 

[Zombie James]

Just checked my Bone. It's there.

Could you scroll down to all the conditions? It's cut off in the OP.

 

[polyh3dron]

If MS keeps making moves like this then Scorpio will be where I buy all my multi platform games when it comes out.

 

[sixteen-bit]

This is awesome

 

[BigEmil]

Has there ever been a more consumer-friendly platform holder?

Steam?

Surely not MS when they were the first one to charge you just to play online with a paywall (Xbox Live) since the 2000's. Then Sony and Nintendo joined them in 2010's.

 

[CassidyIzABeast]

June SDK is still putting in work man.

 

[Logash]

Literally the only reason I hate buying digital on PS4. Good for Microsoft being consumer friendly. I don't use my Xbox often so this doesn't really affect me but props to them man. I hope Sony realizes how lame and anticonsumer their policy is

 

[Oneself]

Wow, good move. I do think 2 hours is too much though. I guess there's a limited amount right?
Otherwise it means a 2 hours demo of every games ever...

 

[WaterAstro]

To combat steam. Nothing to do with the console competition, so anyone hoping Sony or Nintendo will do the same, keep your expectations low.

 

[DigitalScrap]

This is great - I always loved this policy on Steam.

MS really does seem to be making a lot of great moves lately - now we just need them to show a commitment to delivering more unique games (and new IP). Hopefully E3 is really impressive.

 

[Spine_Ripper]

This is huge. Please Nintendo and Sony, follow suit.

 

[Killthee]

Boom! Glad to see them step up and hope the other two follow soon.

 

[jem0208]

Microsoft reserves the right to block access for users who abuse self-service refunds

No using refunds as easy free trials then

 

[Gamezone]

I noticed this in my preview app too. Now, if they only improved that store in Windows 10.

 

[PaulLFC]

This is excellent.

Hopefully it pushes Sony and Nintendo to do the same, and soon.

Well done Microsoft.

 

[FonkyByNature]

Another reason for me to invest in Microsoft's ecosystem as i have purchased tons of digital games from them on 360 and XB1. This is great !

Sony and Nintendo, you turn...

 

[Dreams-Visions]

Steam forcing change upon the industry.

I fucking love it.

 

[benicillin]

Wow, good move. I do think 2 hours is too much though. I guess there's a limited amount right?
Otherwise it means a 2 hours demo of every games ever...

I'm fairly certain that they'd flag your account eventually if you just bought every game that came out and then refunded it.

 

[Corpekata]

This really should be universal. But baby steps.

 

[Lamptramp]

Wow, now that's how you add value to your ecosystem, great move MS.

 

[Kadin]

Think this would have been enough time for all those who purchased Halo:MCC at launch? Those issues were pretty much right out of the gate, right?

 

[King_Moc]

2 wins for MS in 2 days. I'm Impressed. hopefully this pushes Sony & Nintendo towards doing the same.

Although the odds of Nintendo doing it are probably about the same as being struck by lightning on the same day you win the lottery.

 

[Uraizen]

Pleased about the 2 hour limit aswell, I may even buy some games I normally wouldn't have to try out.

Spoiler

Yes I know I'm abusing it

See, this is one of the ideas behind the refund system on Valve.

I think MS needs to clarify what is and isn't considered abuse.

 

[xxracerxx]

Excellent news!

 

[Baleoce]

I noticed this in my preview app too. Now, if they only improved that store in Windows 10.

It really is horrid in its current state.

 

[Zombie James]

• The game or app must be downloaded and launched before requesting a self-service refund.

Eh, I don't like this one. You should be able to cancel a pre-order or any game without having to download 40GB+ first.

 

[MissCauthon]

A company that is selling well won't do shit to better its service, MS is losing ground so they are trying to get people back. If MS would be on top, trust me they would not be this generous. But competition is good, Sony needs to get their shit together or i will be switching sides when Scorpio comes. Xbox owners are getting lots of good stuff.

 

[JohnTH]

People are saying Nintendo would never do this, but go to any product page in Nintendo of Europe's website and you'll see a form to request a refund for content bought in their eShop. In fact, they've been the only gaming company to allow refunds under the EU Right to Withdrawal.

Sony makes you waive that right before completing a purchase on the PlayStation Store, for instance.

 

[jelly]

That's awesome. I wonder if there's a limit to how many you can have. If there isn't that's basically a free two hour trial for any game.

Absolutely. They won't let people take the piss.

Good move MS.

 

[MUnited83]

That's awesome. Nice to see other companies following Valve's refund policy.

 

[LegalEagleMike]

No using refunds as easy free trials then

Sure you can, just spread it out.

 

[Z_Y]

That's great news, and hopefully forces publishers to up their QA efforts.

This is an excellent point. Hopefully it does.