strange headache
Banned
Massively refunded?
CDPR refunded 30k copies out of 13 million sold.
They refunded 0,2% of their sales, I wouldn't exactly call that "massive".
-
Hey, guest user. Hope you're enjoying NeoGAF! Have you considered registering for an account? Come join us and add your take to the daily discourse.
PlayStation Jim Ryan says removing Cyberpunk 2077 ‘was a tough decision, but we had to act’
- Thread starter IbizaPocholo
- Start date
- Opinion Business Game Dev
Massively refunded?
CDPR refunded 30k copies out of 13 million sold.
They refunded 0,2% of their sales, I wouldn't exactly call that "massive".
hemo memo
Gold Member
People will defend their favorite company to the point of fucking themselves. That’s IQ in minus.
tommib
Member
I did just for the music. The music in the remake is atrocious.
anthony2690
Banned
Kilau
Member
Didn’t the game pass Sony cert to be on the system?
We are constantly told about how platform holders rigorously test new games and patches and charge high fees for this process.
Of course that’s all bullshit, probably just test to make sure it doesn’t open the system to an exploit for hacking and send buggy crashing messes on through.
Seriously can’t stand this guy.
We are constantly told about how platform holders rigorously test new games and patches and charge high fees for this process.
Of course that’s all bullshit, probably just test to make sure it doesn’t open the system to an exploit for hacking and send buggy crashing messes on through.
Seriously can’t stand this guy.
assurdum
Banned
Thank you Jim to be a rich man when most of the people in the world have trouble to find a job for the pandemic and you do nothing to help them with your money. Basically the same logic.
Last edited:
assurdum
Banned
Well CDPR promised to the investors they would have fix the console version at launch with patches. But sure it's always Ryan the fault
Doubt there is any precedent like this.
Last edited:
Kilau
Member
“Ship and fix later” isn’t acceptable for CDPR, Sony or anyone else.Well CDPR promised to the investors they would have fix the console version at launch with patches. But sure it's always Ryan the fault
Sony allowed a broken game on their system and only reacted when it was costing them money.
This line of protecting the customers is utter bullshit.
hemo memo
Gold Member
Removing CP2077 from PSN has nothing to do with the game performance. CDPR exposed Sony stupid non-existent refund policy.Well CDPR promised to the investors they would have fix the console version at launch with patches. But sure it's always Ryan the fault
Last edited:
kuncol02
Banned
You never wondered why critics scores are so low for big budget Sony game?
mansoor1980
Gold Member
only a strong leader like jim ryan can make such tough decisions
blastprocessor
The Amiga Brotherhood
He knows Playstation gamers are to be respected. I therefore respect Jim for making that tough decision but he made the right one.
Last edited:
Oddvintagechap
Member
He clearly did and felt burned. When the hype disappoints.
SafeOrAlone
Banned
Glad you’re not in charge.
tusharngf
Member
they never removed any game before ! . Anthem and mass effect 4 were broken when they launched but they did not delist them at all. i call it bullshit on part of removing the biggest game of 2020. This is just double standards. Steam and xbox store kept the game and refunded copies as well those who did not liked it. Sony went overboard with the decision.
Pilgrimzero
Member
Had a great time with it on X Series S
Yselacrey00
Banned
My God. Is there a moment when this guy doesn't lie?
PlayStation’s Jim Ryan says removing Cyberpunk ‘was a tough decision, but we had to act’ | VGC
But CEO offers no details on what it will take for the game to return to the store…www.videogameschronicle.com
Speaking to Axios in a newly published interview, the president and CEO said that PlayStation felt it could not sell a game that could “result in a bad experience” for players.
“This was a tough decision for us to make, but ultimately, we had to act in the interests of the PlayStation Community, and not knowingly sell a game that might result in a bad experience for them,” Ryan said.
Ryan offered no details about what it will take for the game to return.
Wtf? This must be the first time when such a compulsive liar is at the helm of Sony. I can't even believe he made it all the way to the top. Everytime he speaks he tells another lie. What a disgusting human being.
No wonder Sean left after 20+ years, imagine working with a sociopathic liar.
Last edited:
Yselacrey00
Banned
Yo
The only difference here is that the studio openly said they would refund every purchase. The next time there's a broken game, Sony won't remove it unless the studio does the same thing CDPR did.
Lol what? You think this is the first game people ask for refunds?
The only difference here is that the studio openly said they would refund every purchase. The next time there's a broken game, Sony won't remove it unless the studio does the same thing CDPR did.
tommib
Member
Kenpachii
Member
Counting down the days sony will get fucked by digital refunds in europe
Amazed how this hasn't happened yet.
ethomaz
Banned
Counting down the days sony will get fucked by digital refunds in europe
Already happened… that is why they started to allow refunds there.
Last year they were fined at $3.5m in Australia due refund policy for example… they had to change the text of the refund policies there.
Last edited:
Kenpachii
Member
Oh didn't know about that, was wondering actually about it. Because if it wasn't. I could be they banned there asses before EU court got triggered and notice them.
Last edited:
ethomaz
Banned
Yeap.
People calls Sony refund policy bad not because it doesn’t allow refund anymore but because you have to ask refund via chat and there is no option to do that automatically like Steam.
In any case for EU regulators doesn’t matter how the refund system works… it should just allow refund no matter if via chat with support.
In Australia the issue was because Sony was not clear in the refund policy text on PlayStation website and so it gives the impression the consumer not having right for refund… but in fact if you enter the chat and talk with the support they will explain and fulfill the refund if you have meet the requirements (you can refund a game you played over a hour for example).
So while they have a way to refund EU regulators won’t bother unless there is some text change in the policy that is misleading the consumer.
BTW the refund policy talk has nothing to do with the Sony decision being the correct one for consumers.
People can give a lot of reasons for Sony had done that but the end results is the right one… and the only one yo blame is CDPR trying to misleading millions of fans to buy their unplayable game.
Last edited:
Clear
CliffyB's Cock Holster
Cert is not the same as QA.
Cert is about passing TRC's so as a program does no damage to the system overall and abides by the platform holders requirements regarding interface standards, data handling etc.
Short of basic "soak" testing (i.e. leave the game idling on the front end for 24hrs to see if it crashes, trashes memory or the HD) actual QA is on the publisher.
Learn the difference.
And no, he was right to pull the game. Seriously why should Sony have to waste resoureces cleaning up after CDPR's mess? Especially after they publicly admitted to it being in such a poor state they EXPECT returns?
Last edited:
Kilau
Member
Your definition of cert is basically what I described. I said they let buggy crashing messes through after checking for system level issues(exploits, et al) but whatever. They were fine with the condition it was in and they only cared about their dear customer’s experience when it hit their bottom line.
Of course I hold CDPR responsible for the mess, I'm just not buying jimbo's concern for the reasoning to pull the game.
assurdum
Banned
Sony couldn't give a fuck about tech issue and keep the game on PSN without give refund
Wouldn't be the first time.
Last edited:
GeorgPrime
Banned
PlayStation’s Jim Ryan says removing Cyberpunk ‘was a tough decision, but we had to act’ | VGC
But CEO offers no details on what it will take for the game to return to the store…
Speaking to Axios in a newly published interview, the president and CEO said that PlayStation felt it could not sell a game that could “result in a bad experience” for players.
“This was a tough decision for us to make, but ultimately, we had to act in the interests of the PlayStation Community, and not knowingly sell a game that might result in a bad experience for them,” Ryan said.
Ryan offered no details about what it will take for the game to return.
Jeah good enough. Now put it back in store. They already fixed a lot of stuff. I want to buy it later again
Last edited:
assurdum
Banned
And who said otherwise?
Outrunner
Member
Are you talking about Steam?
assurdum
Banned
It's still in terrible conditions.
xrnzaaas
Member
Not exclusively. Shitty games have started leaking from Steam to PS Store about 2 years ago. Obviously it's not as bad as on Steam (hundreds of games released every day), but there are way more trash games being released right now than when the PS4 was launching.
Last edited:
assurdum
Banned
Frankly I'm not buying any of the "genuine" Spencer talks for the gamers community and find his hero complex quite more annoying than the bad PR stuff of Ryan.
Last edited:
Kilau
Member
No argument there. Spencer has always been annoyingly smug to me and that was before he was running around spending “daddy’s” money and acting like he had accomplished something amazing.
assurdum
Banned
I'm glad I'm not the only one
THEAP99
Banned
Look, I agree what Jim is saying is basically PR talk. He should keep that same energy for other broken games like the ones y'all mentioned. But you should understand, that the amount of refund requests for Cyberpunk was clearly a high enough volume for them to act on it. Whereas those games you mentioned, are not on the same hype and scale as Cyberpunk, which is probably why refund requests were low and why it wasn't removed from the store.
MilkLizard
Member
Oh come on now. Nobody believes that crap. What a fucking joke, better keep your mouth shut instead of talking bullshit like this. JFC
Clear
CliffyB's Cock Holster
Cert is very specific set of tests. Its a generic checklist that all titles must pass with zero wiggle-room. Bugs, obviously aren't always so black and white, and in a big complex game like Cyberpunk there's an understanding that they are inevitable. Its just an impossibility to cover every corner-case and weirdness that crops up as result of a certain sequence of events. So it has to be an honour system type of deal.
When you QA a game you triage your fixes from top down in terms of severity. Crash bugs at the top, visual imperfections and odd but harmless behaviours at the bottom. I mean this is why games rarely perfectly hold framerate. Its not that people don't care, its just something you only look at/fix after you've cleared all the stuff that has a real impact on how the game plays.
Dropping frames will never result in a cert fail, whereas a character getting stuck on a bit of collision or falling through the floor during an attract loop could be the first domino falling in a sequence that leads to a hard crash.
As to the rest of your post. How is not selling a game better for their bottom-line than eating less than a 100% refund rate?
See the mistake your making is assuming Ryan and other members of senior management knew precisely how bad it was, when if you think about it, they'd have no way of knowing without doing all CDPR's QA for them. Which as I've already explained, they wouldn't and couldn't have.
So when the boss of the company supplying the product publicly states, "yeah we know its in rough shape, if you don't like it ask for a refund". What are they supposed to think? Its a hell of an admission of a product supplier to make!
Being honest, if I was running a store and one of my suppliers said that, I wouldn't want to sell their shit either!
ZywyPL
Banned
And what does Spencer have anything to do with CDPR, CP2077, Ryan, and Sony's refunds? Stick with the tipic.
cripterion
Member
Don't worry Jim, it was a shitty game anyway. No biggie.
Kilau
Member
I don’t assume Jim personally or any Sony senior management was aware of exactly how bad of a state the game was in but probably did know it was coming in hot since that seemed to be out there.
As for the reasoning behind pulling it from the store, again that’s fine if that’s why but he isn’t saying that’s the reason.
