Shadowheart
Member
I couldn't log in all day. When I looked up the error code (WS-37397-9) Sony's solution post in the PS forum is this:
Anyone else having or have had this problem? Why would my IP be banned? And the FW was just updated a few days ago, too...
Could this be a glitch and my IP isn't banned? I don't do fishy stuff on my console. Just straight up log in and play.
This is a youtube fix using the router setting: https://www.youtube.com/watch?v=ExsVZqbfx-g
I don't know if this works. I'm still trying to put my finger on it.
P.S. The PS4 quick Menu screen (shown by holding down the PS button), the 'Online Status' notification says 'Checking...'. It just stays like that even after a restart.
If you are receiving error code WS-37397-9 please try the suggested steps which can be found here: https://support.us.playstation.com/scea_searchresults?lang=en_US&selStr=ws-37397-9
If this doesn't work please contact live support.
Thanks,
- SoldWalker
PlayStation Support
https://community.us.playstation.com/t5/PlayStation-Network-Support/WS-37397-9/m-p/45559276#M154470
WS-37397-9 Error Code:
Connection Error
Suggestion 1: PSN may be offline. You can check the status of the PSN here.
Suggestion 2: If PSN is online and you receive this error, your IP address has been block for violating PlayStation Network's terms and conditions. If you believe you have been banned in error, we recommend you contact your ISP and request a new IP address. This support article has for more information on bans and suspensions.
https://support.us.playstation.com/scea_searchresults?lang=en_US&selStr=ws-37397-9
Anyone else having or have had this problem? Why would my IP be banned? And the FW was just updated a few days ago, too...
Could this be a glitch and my IP isn't banned? I don't do fishy stuff on my console. Just straight up log in and play.
This is a youtube fix using the router setting: https://www.youtube.com/watch?v=ExsVZqbfx-g
I don't know if this works. I'm still trying to put my finger on it.
P.S. The PS4 quick Menu screen (shown by holding down the PS button), the 'Online Status' notification says 'Checking...'. It just stays like that even after a restart.