Multiple retailers had sites crash. Xbox pre-orders are the real deal and you also have to remember during this virus hoax that people are starved for cash so Gamepass plus a $299 console is a big deal.
Then some retailers, including gamestop, have Xbox all access allowing users to get a $500 X for $24 a month with gamepass included.
I mean let's be honest here, MS has this set up perfectly for short-term until the first acquistions and their stable studios put out games the first half of next year and some of the last, while the new acquisitions will put out games end of next year and early 2022.