Support NeoGAF

[SSReborn]

Unreliable customer service strikes again?

 

[Strider]

But if their PS4 is activated as the primary PS4 on your account then shouldn't you be able to see activated devices when you check your account on the PC?

For me I can see that a PS4 is an active device on my account but I cannot remove it or get any information about it.

 

[jaypah]

And you only found out by trying to remote play. Damn, what are the odds?! That shit would have freaked me out too.

 

[STEaMkb]

And people laughed off that thread the other day.

Try reading. It's illuminating.

 

[FullMetaltech]

But if their PS4 is activated as the primary PS4 on your account then shouldn't you be able to see activated devices when you check your account on the PC?

Yeah he can but he can't deactivate as is was already done by the other person.

 

[AlphaDump]

Not a vulnerability of remote play, his account was already compromised.

The automatic default behavior of remote play is to connect to the primary PS4. His primary PS4 was in Russia...

There's a manual method to connect to secondary PS4's initiated on the machine where you enter a digit code issued from the PS4.

I didnt say that. The ability to remotely deactivate and activate the primary console without some additional authentication or even prompt. It went unnoticed.

Sony should add recent updates or changes to settings, similar to the announcements tab.

 

[Hibiki Kurosawa]

I just finished watching an episode of The Americans. It made this thread all the more amusing.

 

[Demoskinos]

Try to deactivate the console from their console if you can remote play in again.

 

[Phu]

Cyrillic is very distinguishable, although it's used for more languages than only Russian.

lol, this whole conversation path is strange. It's not OP either way.

 

[TylerDurden4321]

Yeah he can but he can't deactivate as is was already done by the other person.

I remember having to type in the serial number of Sony devices... was that back in the PS3 days and not for PS4?

 

[Shpeshal Nick]

I'd wager the Russian dude was more freaked out than you.

His PS4 turned on and started doing shit right in front of his eyes with him doing anything.

 

[Air Zombie Meat]

Try reading. It's illuminating.

I did read it, just misunderstood the issue. My heartfelt apologies to sony.

 

[hohoXD123]

Question, if you had your PS3/4 activated as your primary, then you replace the hard drive, would the SE site show the PS3/4 system twice?

 

[The Elite]

Yup. Sony is giving me the run around. They said to fill out the form with the information I have and they will get back to me.

This is bullshit.

 

[JSoup]

Next time, don't hang up and request to speak to their manager.

I would call them back.

This.

 

[hohoXD123]

Yup. Sony is giving me the run around. They said to fill out the form with the information I have and they will get back to me.

This is bullshit.

Wtf, that's ridiculous.

 

[Strider]

Yup. Sony is giving me the run around. They said to fill out the form with the information I have and they will get back to me.

This is bullshit.

Yep the saaaame thing they did to me

its bullshit

 

[Kysen]

Title needs changing, OP had his account compromised. Check your pc for key loggers.

 

[Backlogger]

Sony should implement a 2FA option for PS accounts.

 

[InsaneTiger]

Has it already been asked if you can make your PS4 our primary from the actual PS4?

 

[The Elite]

Title needs changing, OP had his account compromised. Check your pc for key loggers.

Fuck. Now you have me nervous. Best utility to do that?

 

[etta]

Yup. Sony is giving me the run around. They said to fill out the form with the information I have and they will get back to me.

This is bullshit.

How can we expect two factor from them if they can't even figure out what urgency is

 

[GaimeGuy]

Caching issue, maybe? Seems kinda like the shit that went down with Steam around Christmas.

.

 

[Saganator]

Sony PSN support is seriously shit. The people who man the phones aren't bad, I would hate having a CS job with a bunch of shit policies preventing you from solving problems.

If this happened to me I don't think I'd get off the phone until the other unit was deactivated.

 

[Kagoshima_Luke]

They seriously told you to fill out a form? I'd be furious.

 

[Kysen]

Fuck. Now you have me nervous. Best utility to do that?

I use paid antivirus (bitdefender) it is always scanning my pc processes for stuff like this. If you don't have any antivirus then you should get one or reformat.

 

[GavinGT]

In Russia, PS4 plays you.

 

[The Elite]

Sony PSN support is seriously shit. The people who man the phones aren't bad, I would hate having a CS job with a bunch of shit policies preventing you from solving problems.

If this happened to me I don't think I'd get off the phone until the other unit was deactivated.

Yeah, I did the quick chat thing because it connected immediately. I will need to get on the phone with them now.

This is insane. Deactivating all units shouldn't be this much of an issue. The person who has access to the account will be able to reactivate them all.

Has it already been asked if you can make your PS4 our primary from the actual PS4?

I can't.

 

[wrowa]

That's really fucking weird. Can you imagine how freaked out the person in Russia was? They probably thought their PS4 was possessed. Did you have access to anything regarding their account/card info/address? Because I'm concerned for my own safety now.

You can't switch users during remote play (which is actually rather annoying when using a Vita, since you can only have one account on it...).

 

[xxracerxx]

Yeah, I did the quick chat thing because it connected immediately. I will need to get on the phone with them now.

Always call when important stuff like this comes up. Quick chat is for minor issues.

 

[Slick Butter]

lol, this whole conversation path is strange. It's not OP either way.

Yeah, I guess it kind of is strange. Just explaining that it isn't so unlikely that someone would recognize Cyrillic.

Best of luck dealing with Sony, OP. It's always worrying dealing with this stuff because if you do have a keylogger, who knows what else they have access to.
I think it's unlikely you do but I also don't know how else they may have gotten your info (if that is what happened).

 

[joecanada]

You just started a cold war

When Russia realizes we've restricted access to free bloodborne and cod the nukes will fly. OP what have you done to us.... Oh wait I live in Canada we'll only be assimilated

 

[Sky87]

Only thing similar i've experienced is losing my Xbox Live account 4 years ago. Lots of unauthorized purchases etc, they changed the password. Also a Russian. Took me half a week to get everything back, money included. The phone call lasted only a few minutes as well, really simple. That was before they added two-factor authentication. Feel much safer now.

If you haven't already, download some password safe applications like https://pwsafe.org/ and make unique randomly generated passwords for everything.

 

[Beardz]

In Soviet Russia, Sony plays you!

 

[TylerDurden4321]

This is insane. Deactivating all units shouldn't be this much of an issue. The person who has access to the account will be able to reactivate them all.

100% right.
If they refuse to do this, it makes Sony look completely incompetent.

 

[xxracerxx]

Only thing similar i've experienced is losing my Xbox Live account 4 years ago. Lots of unauthorized purchases etc, they changed the password. Also a Russian. Took me half a week to get everything back, money included.

Consider yourself lucky. I still have never been reimbursed by MS for the fucking FIFA hack. Fuckers.

 

[BraXzy]

Sony really need to sort out their PS account security stuff. Two step authentication needs to be a thing already. Want to change your primary PS4? No problem, just confirm on the PS App you already have installed on your phone.

I hope you (and Strider) can get this fixed.

 

[Teletraan1]

So this allowed you to detect that someone had stolen your account information because you RP'd into their PS4. And people wanted folders.

 

[The Elite]

So this allowed you to detect that someone had stolen your account information because you RP'd into their PS4. And people wanted folders.

Yup. This must have just happened in the last couple of days.

 

[RealityCheque]

Does this person have a camera? Can you switch it on so we can all say hi to his mum?

 

[The Elite]

Does this person have a camera? Can you switch it on so we can all say hi to his mum?

I can't reconnect. I tried that believe it or not.

If I can reconnect. I am going to deactivate their shit so fast. Will keep trying.

 

[xxracerxx]

I can't reconnect. I tried that believe it or not.

If I can reconnect. I am going to deactivate their shit so fast. Will keep trying.

Are you on the phone with Sony?

 

[ZOONAMI]

And just disabled remote play on my ps4. Ain't dealing with that. Always was garbage for me anyway.

 

[xxracerxx]

And just disabled remote play on my ps4. Ain't dealing with that. Always was garbage for me anyway.

Again....

this is not a remote play issue.

DoctorWho should update the OP.

 

[FinalStageBoss]

So theres nothing Sony can do? That ahole gets to play your games for six months? This would piss me off to no end.

 

[The Elite]

Are you on the phone with Sony?

On hold

 

[xxracerxx]

On hold

Just don't back down, keep escalating if need be.

 

[Magwik]

And just disabled remote play on my ps4. Ain't dealing with that. Always was garbage for me anyway.

I too, can't read.

 

[Strider]

So theres nothing Sony can do? That ahole gets to play your games for six months? This would piss me off to no end.

It's not that they can't do anything. i'm sure they could.

They just won't

 

[DidntKnowJack]

And just disabled remote play on my ps4. Ain't dealing with that. Always was garbage for me anyway.

All remote play did was identify the problem, it certainly didn't cause it.