Better Buisiness Bureau complaint tutorial for filing a complaint about the issue in the op.
Whew, they don't make this one easy but I tried as hard as I could to gather everything you need. should only take a minute or two by following this. As always, if I missed anything or if anything needs to be changed or improved let me know and I will get to it asap.
Start by heading over to the Better Buisiness Bureau file a complaint page located
here.
Read, then select "start your complaint" at the bottom.
Step 1: Nature of Complaint
"Is the business in the United States or Canada?"
Slelect- Yes
"Your complaint involves a:"
Select- business's product or service (other than a vehicle or cell phone)
"Are you an active duty service member, a civilian employee of the Department of Defense, a military dependent or retired from active duty? (required)
What do we do with this information?"
Select- whatever is aplicable
Step 2: Find Buisiness
Search For:
Fill in- Sony Corporation of America
In:
Leave blank.
Select- Search.
Sony Corporation of America should be the first option in the search results. Select it.
Now you should see a pop-up.
Select Buisiness Location
Please let us know which Sony Corporation of Americalocation your complaint should be filed against. You may also file your complaint against the business's headquarters directly.
Under
Adress look for: "Headquarters (Select this if your complaint isn't location specific)"
Select this. It should be the first on the list.
There will be another pop-up,
Notice
You are now leaving
www.bbb.org to complete your complaint with BBB of Metropolitan New York online complaint system. The local BBB which will handle your complaint has its own privacy policy. Please refer to it if you have any question about how your personal information will be used and stored. By clicking "continue" below, you acknowledge that the BBB is a U.S. organization, and you consent to the handling of your complaint and the processing of your personal data within the United States.
Their contact information is:
BBB of Metropolitan New York
30 East 33rd Street
New York, NY 10016
(212)533-6200
Inquiry@newyork.bbb.org
Select- Continue
How Can The BBB assist you?
"Please select one of the following:"
Select- I am looking to resolve a dispute with a business.
Click here to File a Complaint
"BBB: Qualification Questions"
Select- Proceed To Complaint Form
Sony Electronics
Read and select the second option- If your complaint is about Sony PlayStation® Network (including PlayStation® games, movies, TV shows, and music): Click Here.
File a Complaint: Sony Network Entertainment of America
Read and Select- Continue
Online Complaint Form
Sony Network Entertainment of America
Step 1 : Verify the nature of your Complaint
To
all of the questions in RED Select- NO
To the question in blue- If you haven't contacted Sony and want to give a reason as to why, you may do so here. I would personally put that many already have and nothing has been resolved.
Step 2 : Tell us about yourself
Fill out your personal info and select- Next
Step 3 : Select a location
"Please indicate which of the company's locations below is involved with your complaint:"
Select- ---No Address Attached---
Select- Next.
Online Complaint Form
Sony Network Entertainment of America
Step 4 : Categorize your complaint
"Does it involve health issue?"
Select- No
"Select the general category from the list below that best fits your complaint:"
Select- Customer Service Issues
Select- Next
Step 5: Describe your complaint to us.
Read the text in the grey box then proceed.
"Complaint Summary (max 150 characters)"
Write- Sony is blocking ID's from accessing support. (Feel free to write something better if you want.)
"Please use the space below to describe your complaint in detail. Please include all the details of the complaint such as Problem Date, Purchase Date, Model Numbers, Order Numbers, Account Numbers, Sales Rep, Payment Amount, Payment Method, and other specific details to this complaint (max 4000 characters)."
Write- Myself and others have been blocked from contacting Sony support for no reason on xx/xx/xx (Fill out the date that you noticed the problem). We can't contact support at all for issues that we are having by using our PSN ID's like we normally would. However, it isn't just a networking error as we can access the support chat if we use a random (Somebody else's) PSN ID just fine. I beleive this to be unnacaptable and anti consumer behavior no matter the company. Even more so for those of us who pay for their services. (Feel free to write something better if you want.)
"Please choose one of the following desired resolution categories"
From the drop down box select- Other (requires explanation)
"Please describe the resolution you are seeking from the business (max 4000 characters):"
Write- Want my access to support back and better customer service policies in general.
"When did you last contact the business regarding this complaint?"
If you didn't then just write- Never
If you did then use the calander button to enter an approximate date if you don't remember exactly.
"This box is intended to allow you to provide special instructions to BBB"
I left this blank.
That should be it! We as gamers need to speak out in any form we can against practices we don't want. Together just like the who's we can be heard!