So, anyone who uses Digital River recently ( like for Drakengard 3 ) wanna comment on their services? Not that it really matters to me since they don't ship to my country.
The service was so bad that I decided to just sell D3 off for a loss, and not dealing with their refund policy.
They also remove the return label from the packaging to discourage you from returning the product by having you jumping through hoops since you are on theirs "time".
If you manage to get them to provide you with an address for return, then you will have to pay up for another S&H fee since they believe it is the cost of doing business FOR you, not with you.
And if you somehow do get a refund, they will only refund the price of the game and not the full price: game+S&H fee like every online retailers.
Oh yeah, there is no chat system or self-service button.
If you want to cancel or ask a question about a product, email or call their CS line...have fun!