arne said:
:lol at all the anger in the thread overnight.
a not fully ready version of the game went up early, the live folks took it down to put the real version up. it was unplanned and you still got the game early and there was hate. if this was planned and it went like this i would be feeling for y'all.
While I'd definately agree that the folks around these parts tend to be liable to overexaggerate and react out of proportion to what is actually happening, this was a confusion point across the internet and XboxLive last night, and there's no way around that.
I wouldn't be so smug about the blunder if I were you.
That's not a complaint or a threat, simply a word of advice. Sometimes it certainly feels that Microsoft as a whole (not just yourself) handles their misteps with the tact of an elephant in a china shop. We're paying customers, and getting a pretty lackluster service in return as of late. If you ask me, Microsoft's official line should be humble apology, not arrogant gloating. From the game showing up in the shop early then being yanked, to Major Nelson swearing it was there when it was not, to the game re-arriving without online play, this release was an absolute mess.
Most people were simply confused as to why the game they just purchased wasn't working properly. They didn't feel "special" because they got it early, or even understand that they had. They were just worried because the game they paid good money for was broken as it was delivered.
Don't let the misrepresenting reactions of GAF or the corporate blog-hounds dictate corporate apathy. Most people are more sensible about these matters, and don't deserve the returns they've been reeping lately. To see an official representitive brush this off and assume no responsibility for the error is remarkably unexpected after having to personally spend time attempting to explain what was happening to a few of my less "connected" friends who were worried about what they had just paid money for. That's not even my job.
The way I see it, you guys should be busy sending out an apology and explanation to the good customers who used your service to buy a game, only to be left confused as to what was going wrong, not laughing in message boards about how ridiculous the notion that some of it's well-informed and over-exuberant members were upset at the preposterous manner in which this release occurred.
People keep yapping on and on about how this industry is maturing, but I just don't see it. You treat all your customers like children who are supposed to feel priveledged for the ability to buy things from you.
This is a business. Start acting like one.
Cheers.
)
