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Warner Brothers suspends [new] purchases for PC version of Batman Arkham Knight

Mad Season

Banned
Nov 12, 2014
4,653
1
0
https://community.wbgames.com/t5/Support-for-PC/June-24-Update-on-PC-Version-of-Arkham-Knight/m-p/575332#U575332


Dear Batman: Arkham Knight PC owners,

We want to apologize to those of you who are experiencing performance issues with Batman: Arkham Knight on PC. We take these issues very seriously and have therefore decided to suspend future game sales of the PC version while we work to address these issues to satisfy our quality standards. We greatly value our customers and know that while there are a significant amount of players who are enjoying the game on PC, we want to do whatever we can to make the experience better for PC players overall.

Thank you to those players who have already given valuable feedback. We are continuously monitoring all threads posted in the Official Batman: Arkham Knight Community and Steam forums, as well as any issues logged with our Customer Support (support.wbgames.com). If you purchased your copy of the game and are not satisfied with your experience, then we ask for your patience while these issues are resolved. If desired, you can request a refund at help.steampowered.com (Steam refund policies can be found here: http://store.steampowered.com/steam_refunds) or the retail location where you purchased the game.

The Batman: Arkham fans have continually supported the franchise to its current height of success, and we want to thank you for your patience as we work to deliver an updated version of Batman: Arkham Knight on PC so you can all enjoy the final chapter of the Batman: Arkham series as it was meant to be played.
Be nice, folks. At least they are acknowledging things and doing something about it. Props to them.

---------------------------------
http://www.eurogamer.net/articles/2015-06-25-warner-suspends-batman-arkham-knight-pc-sales#ftag=YHF6738a5f

UPDATE 25TH JUNE 12.00PM: Graphics card maker Nvidia is being rather nice and working with Warner to resolve Batman: Arkham Knight issues on PC.

"We are working with WB Games and the development teams to address the performance issues of the PC version of Batman: Arkham Knight," a spokesperson told us. "We have made our QA and engineering resources available and will provide updates when they are available."

These are not Nvidia graphics card-specific issues, the spokesperson added, but PC-specific issues.

UPDATE 25TH JUNE 11.30AM: GAME employees have confirmed to Eurogamer that the PC version of Batman: Arkham Knight is now being pulled from shop shelves.

We enquired whether we could still buy a copy of the game even in full knowledge that the game had bugs, and was told that the chain had last night been ordered by publisher Warner Bros. to immediately stop selling PC copies.

"We have the stock," one GAME employee said, "but I'm not allowed to sell it to you".
 

Kinthalis

Banned
Jun 13, 2013
4,750
0
0
USA
WOW.

That's some unexpected shit, right there.

I think this is good. It means theya re takign this very seriously. It means we might yet see a decent PC version. Hopefully soon.

Still pissed, but this is a good move, IMHO.
 

_woLf

Member
Mar 7, 2011
10,960
0
0
When a publisher steps in like that, everyone on the development side is completely toast.

May they rest in peace.
 

freshVeggie

Member
Nov 24, 2013
9,301
0
0
Wow. Sales/Refunds must have been pretty bad.

At least it shows WB will pull the PC version to console-quality.
 

alr1ght

bish gets all the credit :)
Sep 25, 2005
55,613
5
1,440
Wow

What a clusterfuck. However, this will happen again and soon.
 

Mordeccai

Member
Feb 5, 2011
3,760
0
0
Gainesville, FL
I literally said holy shit out loud.

well, at least this is a sign that *something* is being done, damn, it sure is something. For this I am grateful. Dare I be optimistic and hope for some sort of fix by the beginning of next week?
 

Wolf Akela

Member
Oct 13, 2008
12,223
1
0
I never expected this to happen. Must be really bad for them.

Can anyone explain this Dave Lang thing?
 

iNvid02

Member
Aug 16, 2009
18,379
209
1,090
When a publisher steps in like that, everyone on the development side is completely toast.

May they rest in peace.
If iron Galaxy has any sort of rep after this it would be quite a feat. Suspending sales is crazy
 

EroticSushi

Member
Mar 13, 2014
6,183
0
0
29
New York
This the worst PC port in a VERY long time. Hell I think this takes the crown for the worst port ever.

Should have delayed the port from being released in the first place.
 

Intheflorsh

Banned
Oct 31, 2012
11,652
0
0
Well, it's a little late to save face, but I'm glad they're working on it.

They should have just bit the bullet and delayed it.
 

SlickVic

Member
Dec 26, 2008
3,143
0
655
Still looks you can buy it on Steam (unless it stops you right before you finish checkout) so maybe not in effect yet?
 

ClaptoVaughn

Member
Apr 24, 2014
1,157
0
340
What an embarrassment.

For Warner Bros, for Rocksteady, for Batman, for PC gaming. For everyone involved. All because someone up top couldn't give two shits about delivering a quality product to customers.
 

Amir0x

Banned
Oct 27, 2004
103,711
3
0
35
Nowhere, PA
I have no idea why these people couldn't have seen how obviously terrible this PC port was. How the fuck could they be so obtuse as to actually release the damn thing?