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Why is Xbox One doing so badly in Europe?

ksdixon

Member
The entire HDMI-IN thing, you know the one that takes the signal from your cable box and pimps some fancy interfaces on top - most Europeans can't even make use of that, because many of us don't have (or need!) external cable boxes, as broadcasters across Europe adhere to the DVB-C standard, which means our TV's built in tuner handles the channels. - we don't need to daisy chain 2 boxes into our TVs and switch to HDMI input and use a separate remote to pick a channel.

So there's one big "appeal" of the Xbone which is already irrelevant to most of us.

this sounds wonderfull
 

Sölf

Member
Germany didn't when the Xbox One was released.

And the German Netflixe site still doesn't have as many shows as the one from US. Including Netflix original series liek Lilyhammer, because the rights of these shows are still at other broadcasters who aquired them before Netflix became available here. Well, I can still watch that with a proxy - but would that even be possible on a XB1 or PS4?
 

CTLance

Member
Do they not have Netflix in Europe?
Again, "Europe" is a whole bunch of countries. Some of them had access to Netflix when the XBone came out (e.g. UK I believe), others didn't until recently (Germany), others won't get it for a long time.

Meanwhile there's a Netflix client baked into nearly every smart device released in the last years.

Suffice it to say, the Netflix announcement was met with a resounding shrug.
 

Xando

Member
MS should just release their first party games on PC everywhere except the US and UK. They'd probably make more profit than they do right now.
 
There are a number of major reasons, here's three:

1) Brand Loyalty. PlayStation is synonymous with videogames in a lot of countries, so those systems are what most people look to first. And aside from a rough first 2-3 years last gen, Sony's down little to turn them away.

2) The shitty last 4-5 years of the 360's life. Maybe you've forgotten but from 2009/10 on, it seemed like Microsoft stopped caring about competing and just wanted to sit back and make some profit. So they got rid of most games that weren't Halo/Gears/Fable/Forza, invested heavily into Kinect and let what little inroads they'd made outside of the US and UK dry up. This ultimately led to them having next to no momentum going into this gen, whereas Sony had been gaining momentum throughout last gen and carried on to the PS4 launch.

3) Nothing Microsoft's done this gen has given any confidence to gamers outside of the US. From the unveil, which displayed an incredible amount of ignorance, to the "Tier 2" delayed launch, right up until now. And it's not surprising, Microsoft's consoles have always been extremely US centric.
 

DOWN

Banned
cyDEbb0.jpg
 

Xater

Member
To be fair price is no longer a factor. Here in Getmany I see great deals for the Xbox One all the time. The dumping prices do seem to be more motivated by lackluster sales though. The damage to the brand has already been done. I still think the pre-launch fiasco alone was enough to ruin the consoles chances.
 

EGM1966

Member
Definitely understandable (and is part of the reason why I would go as far as saying that I think the Xbox brand can grow a bit more worldwide via Xbox on Windows 10 instead of making Xbox exclusives be tied to dedicated consoles that don't do well in territories outside of North America).

Not that many people have brought up PC gaming in here though -- at least in the case of "inferior (multiplats)". Would kind of go against that too considering so many multiplats (retail/digital) are on PC anyway.
It may no longer be that big a thing but certainly historically a lot of my PC gaming friends across Europe (im in UK) saw Xbox as "poor mans PC" and looked down on brand whereas Sony and Nintendo were seen as being more separate providing console games.

No doubt there's a legacy of that "poor mans" brand lingering in some places. Sony have arguably crossed into that territory too but without the stigma it seems perhaps due to brand roots from before.
 

boyshine

Member
I can only speak for Norway, it's very different in other countries, but people here already know their next console is PS5.

If you buy a Wii U or a Xbox One you do so because there is a game you want that is exclusive to those platforms.

The rest buy PlayStation 4. It's simply the safe choice. You get all the multiplatform games (the "only" reason Xbox 360 kept selling in Europe the last years was Minecraft), most of your friends will be there. ALL casual gamers go PlayStation, even for what american gamers consider Xbox-first games like Call of Duty. It's not even a question.

Also, the fuck up by MS to not release Xbox One simultaneously across all of Europe didn't help. Stores were selling imports, it just sat in a corner as the less attractive and more expensive console that you would have to wait until its official launch before all of its magical powers (features) were revealed to you. (Kinect voice control in local languages are still not supported, Disc & Blu-ray "preferred" language options are still restricted to the "tier 1" languages)

From a european "tier 2" POV, the console never felt like it was made for us, and I doubt it ever will.
 
Apple doesn't seem to have any problem selling their phones and tablets on mainland Europe.

And as someone that lives and traveled a lot within mainland Europe that sentence is actually quite baffling. The XBox brand isn't as popular here like it is in the UK or North America because people only care for stuff that they were given reasons to care. If you don't care marketing your console, buying shelf space on stores, offer the same services available everywhere else (one example: Portugal never got Indie section of XBLA for X360 but Live was more expensive than in North America) and keep treating Europe mainland like 2nd class citizens, you can't actually be surprised if those clients treat your product like a 2nd class one as well.

While Nintendo and Sony translate their 1st party output (Sony even does VO) to languages outside of EFIGS to cater to those "little" countries in Europe, Microsoft does nothing and put out the game on the main languages.

But yes it's because Microsoft is American. Clearly.

I have never seen Nintendo game that was translated to finnish. Not that it matters here as most people know english well enough but this sentence is not really true at least here. Halo 4 in the other hand had full finnish translation. Of course Sony is far ahead of both with every first party title being translated.
 
Look at all this great stuff!!!!

That isnt available in your region!!!!

On a console that isnt on sale in your country!!!

Only €499!!!!!!
 

Bl@de

Member
I'd like to believe that here in germany, kinect alone managed to kill all potential. When internet security comes up somewhere, people are asking "wasn't there also a gaming console that spies on you?" they don't even know the name of it.
And that's only one reason of several others.

That's the biggest one. Along with Snowden and the NSA controversy it was the death sentence. The console died for everyone I know. Doesn't matter whats the situation now. Also price and performance + most people I know don't like microsoft as a brand very much. Another reason ... Everyone I know has a gaming PC. The xbox exclusives are not that appealing....
 
The Xbox One is a weak and US centric console in a giant ugly box with bad initial PR and Kinect.

That about sums it up in one sentence.
 

mtodavk

Member
See this is what I dont get. Content wise nothing about Xbox one is inherently more American than Playstation. Both get all the shooters ( if that is what is considered more popular in the states) or atleast most of them. The fact that this myth is still carrying on implies that it is a marketing issue and not a content issue.

But it is.

Most of the multimedia features advertised during the reveal were US exclusive, NFL (will NEVER gain a following outside of the US), cable, and others. Every other market was very obviously an afterthought.

ninja edit for grammar
 

Won

Member
I will poster number #458 who echos the "it's a console for the US market" sentiment.

It was a big problem by the end for the 360 and they started right out of the gates to reinforce this image with the One.

Add issues like language tied to region (that's still a thing?) and it's not a product I want, no matter the actual games.
 

desu

Member
2) The shitty last 4-5 years of the 360's life. Maybe you've forgotten but from 2009/10 on, it seemed like Microsoft stopped caring about competing and just wanted to sit back and make some profit. So they got rid of most games that weren't Halo/Gears/Fable/Forza, invested heavily into Kinect and let what little inroads they'd made outside of the US and UK dry up. This ultimately led to them having next to no momentum going into this gen, whereas Sony had been gaining momentum throughout last gen and carried on to the PS4 launch.

3) Nothing Microsoft's done this gen has given any confidence to gamers outside of the US. From the unveil, which displayed an incredible amount of ignorance, to the "Tier 2" delayed launch, right up until now. And it's not surprising, Microsoft's consoles have always been extremely US centric.

Especially point 2 hasn't been mentioned enough.

I bought a 360 first last gen because Sony had totally fucked up and MS was really killing it with price/performace and titles. And then suddenly they decided to give a fuck and just release a few sequels to existing franchises each year. While at the same time Sony came out with all their good titles, finally good prices and tons of variety and attempts with new franchises. That's the point MS already started loosing.

Fast forward a few years, Xbone is announced with a few lackluster titles (I had really thought that MS might have saved all their resources to start with tons of awesome titles into the new generation but lol ...). The whole console debut was a disaster, US centric features, mind-boggling stupid distribution in Europe (tier 1-2), Kinect and the NSA scandal, higher price for less performance than it's competitor, things like the parity clause. Sorry, but the thing was more or less dead on arrival in Europe (excep in the UK).

If you look at deal sites here in Germany, you see that retailers forcefully try to clear any stock of the console they as it's sitting like a brick in the shelves.
 

Palculator

Unconfirmed Member
Regarding Germany it certainly didn't help that the questionable always online policy and forced Kinect the Xbone was revealed with became so notorious for possible privacy violations that even politicians got involved:

http://www.golem.de/news/xbox-one-bundestagsanfrage-wegen-ueberwachungspotenzial-1307-100125.html

Especially since that entire controversy happend while Snowden's leaks about US surveillance even reaching up to German officials was in full swing.

And yes, I know Kinect is no longer forced but that doesn't help now if the console never gained momentum in the first place.
 
as many have already stated, Europe has been always a PS territory. MS managed to break in in the UK, and they did decen in other EU countries with 360 thanks to being cheaper than PS3, but not this time with XB1 being less powerful and more expensive than PS4, and that's it.
 
Xbox One is doing well in the UK. As for the rest of Europe the PS brand has always stuck and been most popular since the PS1.

In my opinion the Xbox One and PS4 are great systems but I have always found the Xbox to be more of an online multiplayer machine with a great community. The PS is my lonely single player gaming machine!

This

I had all consoles last gen but it was always xbox for friends and community and ps for exclusives. This gen I went xbox only. I think bar a few pixels the xbox is by far the better 'experience'.

Ps is great but you get a top end gaming console and that's it. With xbox it feels like you get a great gaming console, are a part of a community, there's updates and info and that's what sets it apart imo.

Uk btw
 

Spacejaws

Member
720p?

I know for the few people I know it was a combination of price and power but I would throw in the sleek design probably creates a good first impression compared the Hulkbox.
 

EloKa

Member
look at all those awesome TV features. And here are some other TV features. Did we mention those TV features? TV TV TV TV TV TV.

"uhm guys? you know that these won't work in europe?" BUT TV!

Edit: there is no reason to buy a lower performing machine that comes with exclusive features which aren't working
 
look at all those awesome TV features. And here are some other TV features. Did we mention those TV features? TV TV TV TV TV TV.

"uhm guys? you know that these won't work in europe?" BUT TV!

In the uk my virgin media tv integration with xbox is excellent. Not sure what you mean?
 

SentryDown

Member
Reasons I can see

  1. More PS3 in the previous generation in EU
  2. Better consumer loyalty on Sony side
  3. Princing at launch
  4. Better PS3 endlife (Did MS lost trust of some 360 owners ?)
  5. Better PR work before the actual release (I'm pretty sure there are still average consumers out there who thinks Xbox One has restrictions that were first announced)
  6. More japanese culture fans in EU (especially in France which is the second most manga consumer country behind Japan) matching with more japanese games on PS4
  7. Stronger exclusive franchises on PS4 ?
  8. Less media services in Europe and less appeal (e.g. Netflix is not doing that well in France since we already have good alternatives)
  9. Multiplats doing better on PS4
  10. Sony working to appeal those who missed PS3 (PS Now, remasters)

These are the reasons for a strong launch and a good differenciation. Now that the console have a strong userbase, consumers wants to buy the same console as their friends for multiplayer & game sharing, this is one of the best reason to chose a console among a very similar competitor.

Microsoft has to go against this momentum right now and it's pretty hard and/or expensive (massive communication, buying exclusives, making more first party, lowering the system price even more, releasing a very cool accessory...)
 

BLunted

Banned
Yeah, the "Europeans are better consumers!" narrative in this thread is really cringeworthy.

Well, they definitely have much better consumer protection laws, mostly in part because consumers demand it form their governments. That does in a way, make them better consumers, unlike us knuckleheads in the west, who just let corporations run roughshod over us.
 

EloKa

Member
In the uk my virgin media tv integration with xbox is excellent. Not sure what you mean?

afaik most features were working only in US / UK (maybe canada?)
most announced stuff like the NFL thing or streaming services weren't available on the mainland or are still not available
 

Relativ9

Member
Well by the time it came to Scandinavia (a market that is actually surprisingly big for gaming) the PS4 had already been out for 8 months. That combined with the US centric features and Europe already being Sony-land meant it was dead on arrival.
 

Screenboy

Member
Can't speak for the whole of the EU but when it launched £70 more expensive than PS4 and the reason for that extra 70 quid being it's mandatory to have Kinect it's hardly a surprise people went with the PS4, especially with the media noting the PS4 is more powerful.
 
afaik most features were working only in US / UK (maybe canada?)
most announced stuff like the NFL thing or streaming services weren't available on the mainland or are still not available

Fair enough. I can live without the nfl. Just a bonus for America afaic.

I can walk in my front room, say xbox on, xbox watch bbc 1 and BANG..... Eastenders! What's not to love?
 
Average European is a smarter consumer than average American. Edit: For clarification I'm not saying Americans are daft, just that they live in a much larger consumption society.

General consensus is that PS4 is the better machine.
As an owner of both I consider the Xbox better in most ways. Practically everything besides hardware is better and even then the results of that aren't as different on each as people like to think or let on. I guess I'm just an uninformed American consumer though.

The only things hurting the Xbox One are that its the weaker console while competing for pretty much the exact same type of gamer as playstation, and perception. First impressions count and the Xbox blew it. Price was a problem out of the gate as well. I think if Xbox was 400 from the start sales would be much closer.
 

Oersted

Member
They didn't make Xbox One with non-US markets in mind. Many TV features don't work here, noone cares about NFL and in Germany, one of the most relevant european markets, it had horrid timing. NSA scandal + all seing/hearing camera in living camera by a american company. Add in it started at a higher price and it is weaker....

It was doomed from the start.
 

geordiemp

Member
Fair enough. I can live without the nfl. Just a bonus for America afaic.

I can walk in my front room, say xbox on, xbox watch bbc 1 and BANG..... Eastenders! What's not to love?

So you watch freeview and not sky HD or virgin cable (probably tech that many early adopters would have for watch when you want / instant rewind etc) ?

You watch eastenders in 60 hz with skipping or repeated frames at 60 hz from a 50 Hz source with no instant rewind / catch up ? whats not to love lol ...

Working mans TV.....You probbal don't notice sync issues as well which are impossible to ignore when changing 50 to 60 hz...

Your also one of those discerning customers that does not notice 720p / 900p as well ?

No need to go on...Bang.....its rubbish..
 

dr_rus

Member
  • It cost more than competition.
  • It doesn't really have much beyond shooters in its exclusives portfolio.
  • Europe has more PC gaming than US and all MS consoles feels pointless for a PC owner.
  • And XBO was geared towards US more than anything else since launch. No wonder it failed in other regions.
 

Ding-Ding

Member
Just a collection of different reason. Very US centric console & games. Type of advertising (US style tends to make us cringe)

Then the elephant in the room. A deep mistrust of US corporations. Sure we buy goods of them, however, it tends to be with a certain amount of unease. In that sense, you couldn't possibly get as bad of a reveal as what the Xbone had.

They might as well of stood up that stage and said ' we are a right bunch of c****, and to prove it, here are our policies to screw you over'. Hell, at least that way they would have scored one point for honesty
 
As an owner of both I consider the Xbox better in most ways. Practically everything besides hardware is better and even then the results of that aren't as different on each as people like to think or let on. I guess I'm just an uninformed American consumer though.

The only things hurting the Xbox One are that its the weaker console while competing for pretty much the exact same type of gamer as playstation, and perception. First impressions count and the Xbox blew it. Price was a problem out of the gate as well. I think if Xbox was 400 from the start sales would be much closer.

The kinect integration definitely let them down. Considering the kinect alone retails for over a hundred quid that means a kinectless sku could have retailed at around £329 which would have seen them bolt out of the gate at launch. Not saying they would match ps numbers but would have done better nonetheless. As soon as the kinectless sku was announced people started to get interested.

I bought on day one and now couldn't imagine it without kinect. But that's me.
 
[*]Better PS3 endlife (Did MS lost trust of some 360 owners ?)

This can't be it. Some of my friends had 4 or 5 XBOX360s in a span of 6-7 years. A true testament to the loyalty of the XBOX fan. :p

Anyway, apart from being US centric, the main reasons for the poor performance of the console over here are probably that terrible unveiling conference of the console and the marketing debacle thereafter. And then that insane release plan in "tiers".

You have one chance to convince early adopters to pick up your console, and Microsoft blew that horribly. Release of new hardware like this should always be worldwide in one go.
 

MilkyJoe

Member
The kinect integration definitely let them down. Considering the kinect alone retails for over a hundred quid that means a kinectless sku could have retailed at around £329 which would have seen them bolt out of the gate at launch. Not saying they would match ps numbers but would have done better nonetheless. As soon as the kinectless sku was announced people started to get interested.

I bought on day one and now couldn't imagine it without kinect. But that's me.

I bought one about day 20 and the kinect is still in the box..
 
What were the prices of 360 at launch in mainland EU?

For the UK which was largely playstation before the 360, we had the Xbox 360 at £270-280 in Dec 2005 and Sony launch the PS3 in March 2007 for £429 plus 360 had better running games.

Microsoft really tried with the 360 in Japan and Europe. I can understand MS not bothering with Japan now but they seem to get caught with their pants down in 2013 along with much misguidance internally resulting in poor messaging outside the US. 360 did pretty well in Europe and MS had something to build on but totally let it go. The EU is half the market so I find it bizarre how lax MS have been, like they have given up. They've certainly stopped the rot in the UK with pricing.

So while PS4 was always going to win with both launching at the same time, MS had something to go on and could've kept it. 360 was like 2 two steps forward and XBO 10 steps back in mainland Europe.
 
Playstation brand is as strong as Iphone here, but without Xbox being considered as an 'Android like' alternative.

It have nothing to do with internals, design or games, since both have the same sports games.

Anything that isn't labeled Playstation is considered an exotic poormans Playstation.

Even with the worldwide Wii boom, and 600€ no games PS3 launch, later outsold Wii here.

Same applies for Nintendo and handhelds or Samsung with Android cheap phones. Even when there are better alternatives.
 
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