He's back and has been posting since the day before release.
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Xbox Support: 343 blocking refunds for Halo: MCC
- Thread starter CreateNowSleepLater
- Start date
He's back and has been posting since the day before release.
Rex Griswold
Member
Sounds like you got a shitty representative.
Try again and you should have more luck.
Try again and you should have more luck.
Endoplasmatisch
Banned
Any Screenshots?
Crimsonclaw111
Member
Ah good. He's a cool guy.
FunkyPajamas
Member
He is.
ncsuDuncan
Member
"The developer for the game is 343 Industries, Microsoft is the Publisher of the game."
RedAssedApe
Banned
its usually case by case. the terms of service say no refunds for digital goods. but they will usually give you one if the product is broken (i.e. driveclub) or if you complain enough lol
i got a refund on music unlimited because i forgot to turn off auto-renewal during my trial month.
i got a refund on music unlimited because i forgot to turn off auto-renewal during my trial month.
K
kittens
Unconfirmed Member
It's not 343's decision to block refunds, it's Microsoft's.
Something wrong with getting a refund? Maybe he wanted the money to buy another game while waiting for MCC to be "fixed."
Hero_of_the_Day
Member
You can't return it while it's broken!? LOL.
I couldn't get into an online game at all. I received a review copy on October 26. Granted, most online functions weren't available until the Day 1 patch, but even then matchmaking on just 2 playlists available resulted in not being able to find a game just days before launch.
I'm glad I decided to review single player pre-launch and multiplayer post-launch. Don't know why anyone else didn't.
DarthWalden
Banned
I can kind of sympathize with Microsoft support here... Processing returns and refunds Costs a lot of money to refund someone who is just going to turn around and re-buy the game as soon as it works.
I'm sure if it gets up and running in a few days and you still would like a refund for your troubles or whatever they will oblige.
I'm sure if it gets up and running in a few days and you still would like a refund for your troubles or whatever they will oblige.
RandyBobandy
Banned
That sucks op
I'll be refunding my digital copy by the weekend if it ain't fixed. I'm covered by UK law so I'll be ok
I'll be refunding my digital copy by the weekend if it ain't fixed. I'm covered by UK law so I'll be ok
Jack Scofield
Member
These two posts are making my head spin, man!
EDIT: Oh, you were responding to a post on the first page. Not fun anymore.
CassidyIzABeast
Member
Even if its borked right now, I still wouldn't trade the game in or get a refund because I'll be coming back to the game for the next 5-6 years or how ever long the X1 is MS' current gen console.
I was able to get a refund about an hour ago. It might just depend on who you talk to on chat.
/thread
Thug Waffle
Member
That's what I'm sayin'. If anyone can offer a bit of insight on here, it's him. Don't know too many other 343i devs that are as engaging with us on GAF.
SniperWulf, nice. Microsoft and Amazon CC have a lot in common. OP should just try again with a different clerk.
Arthr2ShdsJcksn
Banned
I can't support you OP because you said you're going to rebuy it again once it works. Why waste everyone's time just to prove a point? You're not in the wrong, but it feels wrong.
dirtyspark
Banned
Nothing wrong with it at all.
I edited my post for a bit more of my context.
If you're gonna end up buying it again when obviously the issues are fixed, why not save yourself the 15gb download again. Plus, you know the game is gonna get patched. They've said it, and they've been upfront about it. So its not like they are just staying silent and washing their hands clean.
Personally i think people just need to relax. I'm sure the 90% of people over-hyping the issues complaining are do so mostly because it's a Halo title.
Just my 15gb worth of cents.
Endoplasmatisch
Banned
I was able to get a refund about an hour ago. It might just depend on who you talk to on chat.
At least You accused 343 and made them look like a greedy company.
Also, when You buy a digital Game, isn't there a warning like: "NO REFUND"? Hm..
The Real Napsta
Member
It works though.
They can warn all they like. If their product doesn't work as advertised then they're obligated to offer a full refund.
El Sabroso
Member
actually yes, refunds from XB1 games remove you the game, so if he can just wait to get fixed instead of being refunded and repurchasing
RandyBobandy
Banned
They released an update today that supposedly helped a lot of people and another one was scheduled for 8 PM PST. I haven't had a chance to play today to see if it actually had an effect though.
Altered Juice
Member
good thing i got a refund on the digital version before release and went for physical. got tired of the wonky ass resetting bullshit.
I got a refund this morning too. Friend of mine tried a few hours later and they refused.I was able to get a refund about an hour ago. It might just depend on who you talk to on chat.
jabberwocker
Banned
LOL, so all sales are final regardless of working? That's a lawsuit MS is going to lose just due to marketing alone.
As mentioned before, if Microsoft refuse a refund within the first 14 days in the UK then they are breaking the law.
Distance Selling Regulations override any EULA bullshit Microsoft try to pull.
So how long does he have to "wait"? Do you guys know something that us in public doesn't? If you get a defective product, you have all the right to ask for a refund. If you want to buy it again in the future, then you have all the right to do so. Saying there's something wrong with getting a refund is ignoring your consumer rights. If he wants to get another game with the money he spent on a "defective" game then he has all the right to do so. Maybe all he wants to do is play Matchmaking games and we don't have an ETA on when that will be fixed - so instead of it just "waiting" there might as well get a refund to play another game.
TheDangerMan
Member
He could potentially only play it for a week... What does how long he "could potentially" play a broken product once its fixed have to do with requesting a refund for a product which as of this moment doesn't work? If I only had the budget for one game this paycheck would it make more sense to wait for them to fix this or buy something I can use as of this moment?
It seems totally reasonable to wait to purchase until a later date when the product is functional as advertised.
CreateNowSleepLater
Member
I posted the exact transcript. I didn't make it up.
EdibleExplosives
Member
Gawd, stop being so entitled. You should just be happy with products you've bought, even if half of the game is completely broken and doesn't work as advertised.
Diprosalic
Banned
why wait and pray? just return it and when they fix it buy it again. maybe that's tomorrow, maybe it's in a month, maybe it's never, that doesn't matter.
Jimmyfenix
Member
What are you talking about people on this forum have successfully received refunds from Sony over Driveclub.
Sounds like everyone that bought that shitfest Unity and want a refund should just suck it up and let Ubi take them for a ride.
There are also people that got refunds for Driveclub.
Pretty shitty practice from 343. What I cannot stand is how two faced they are about stuff like this. They claim to listen to the community and have the best intentions in mind but really it is all just a facade to get people to buy their latest product. It sucks because there are genuinely good people working there but as an organization they have made one bad move after another to the point where they took what was my favorite franchise and made me completely lose interest in it. No matter what the game is they produce, it will be a 343 product and have all the issues associated with it.
It's just not worth it anymore.
It's just not worth it anymore.
EdibleExplosives
Member
Exactly. I feel bad for big companies like Ubisoft when entitled gamers just don't give them the respect they deserve.