System Software Update] PS3 v.4.45 - SCEA Update [ Edited ]
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‎06-19-2013 09:46 AM - edited ‎06-19-2013 09:49 AM
Hey everyone,
We are aware of reports that the recent PlayStation 3 system software update (version 4.45) has caused the XMB to not display on a small number of PS3 systems. We have temporarily taken 4.45 offline and are investigating the cause of the problem. We will announce when the system update is available for download as soon as possible. We apologize for the inconvenience.
When we have updates, I'll add them to this thread. In the meantime, you can go to this open community thread to add your feedback:
http://community.us.playstation.com/t5/PlayStation-3-Support/Problem-after-update-to-4-45/td-p/40712...
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Q&A:
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Q1. I updated my PS3 to version 4.45, and now the XMB is not being displayed and I cannot play anything on my system. Why?
We are currently conducting investigations to determine the cause of this problem. We will announce further information, including additional updates, when ready.
Q2. Version 4.45 has been taken off line, but if users have already updated to the new version and they are experiencing problems, what can they do?
We kindly ask PS3 users to wait for further details. We will announce when ready.
Q3. Were you not able to predict that such an issue may occur? Do you perform appropriate verification tests before releasing updates?
SCE constantly performs appropriate verifications tests for system software updates, and strives to improve and offer quality service.
We are currently conducting investigations to determine the cause of this problem. We will announce further information, including additional updates, when ready.
Q4. How many users were affected by this update?
We are currently confirming the number.
Q5. I read in the web that the PS3 system with 500GB HDD were affected. Is this true?
We are currently conducting investigations to determine the cause of this problem.
Q6. Have you already found a solution to this problem?
We kindly ask PS3 users to wait for further details. We will announce when ready.
Q7. How are the customer service teams responding to consumer inquiries right now?
We kindly ask PS3 users to wait for further details. We will announce when ready.
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