Steam Refunds:
Season Pass: 0
Base Game: 7
Premium Edition: 1
GMG Refunds:
Season Pass: 3
Base Game: 17
Premium Edition: 1
So since Steam refunds are a thing now, I thought it would be interesting to keep a tally of how many people have actually requested their money back. This would be an interesting way to see how much of a financial impact something like a bad PC port can have on a publisher/Dev.
Anyone who has requested a refund on Steam, please let me know. Unfortunately, I can't seem to add a Poll, so just type a message and I'll tally up as we go along. For anyone who bought the game elsewhere (i.e. GMG), do the same thing for refund requests (even if they're not gauranteed). I'll keep track of the *potential* lost revenue there as well. As you can see from my support ticket with them below, those might actually happen regardless.
Season Pass: 0
Base Game: 7
Premium Edition: 1
GMG Refunds:
Season Pass: 3
Base Game: 17
Premium Edition: 1
So since Steam refunds are a thing now, I thought it would be interesting to keep a tally of how many people have actually requested their money back. This would be an interesting way to see how much of a financial impact something like a bad PC port can have on a publisher/Dev.
Anyone who has requested a refund on Steam, please let me know. Unfortunately, I can't seem to add a Poll, so just type a message and I'll tally up as we go along. For anyone who bought the game elsewhere (i.e. GMG), do the same thing for refund requests (even if they're not gauranteed). I'll keep track of the *potential* lost revenue there as well. As you can see from my support ticket with them below, those might actually happen regardless.
Hello Vitor711,
We know that you have experienced problems with Batman: Arkham Knight, which we know is frustrating. Rest assured that we are speaking with Warner Bros, who are working to resolve the problems. We ask you to be patient and wait for the update, which we hope will be released shortly. The link below is the official response from WB Interactive.
http://community.wbgames.com/t5/Support-for-PC/PC-Performance-issues-we-hear-you/m-p/571341
We have also detailed a bunch of tweaks, which you can do to your machine, which may get you up and running sooner.
http://blog.playfire.com/2015/06/batman-arkham-knight-pc-guidelines.html
We want you to enjoy, your game, but if after the fix has been released, you still cannot play your game, we will process your request for a refund.
Regards,
Chiara
Green Man Gaming & Playfire
Customer Service