Not surprising..because it's shit? Literally all my part time work has been through retail, mostly Electronics retail. It's always shit.
Last I worked in it was in Austin, there was a supervisor in another department named Tad. A real prick. Guy worked in his 30s till his 40s until his hair was gray. Stress I assume. He would freak out over everything. PC guy. Took out all his frustrations, not just on customers, but employees too. Talked down to all. Kept getting awards and promotions because of it. Racist jokes or treatment, it didn't matter. Because his customer service performance, when it was good, was very good. Long story short, in retail, men like these are your supervisors. If this were war, theyd be fragged.