Yesterday I took the day off to play this game. After waiting now 2 days from the midnight launch I have yet to get into a match. I decided return it until it is actually working. Since I bought it digitally I contacted Microsoft Xbox support. They were more than happy to process the return. I was surprised when they told me the refund failed stating:
Xbox Support:
I am not going to go on some kind of rant but this is nonsense. I 100% would have bought again, maybe later honestly when the issues were resolved. Either way, if the game is not working now there should be no difference between this and any other game.
I know there will be some who say I should wait, be patient etc but I am sick of these games launching totally broken. This one after a 15GB day one patch. I don't think this is unreasonable. Making it worse is that there is a block from 343 on refunds do they are not willing to accept any repercussions on this.
Edit: This may be a MS issue and not directly 343 so if that is the case I apologize. I only directly put them in this because of the chat above.
You are entitled to a refund. If the customer service rep told you all that stuff, they were incorrect.
343 wouldn't even know who to talk to, to tell them any such nonsense. Everyone here is heads down fixing the issues, not messing with already irate consumers. The person you spoke to appears to be some kind of fabulist.
Apologies for your experience but it is not some developer mandate. It doesn't even work like that.
I have flagged it and it will be dealt with.