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Halo: The Master Chief Collection should be recalled

I thought Xbox banned accounts asking for refunds?

How did you guys go about getting yours?

They ban if you do charge backs on a purchase. I have never seen an account be banned for asking for a legitimate refund. I personally have got 2. One for a game that was misadvertised and one for a KI price drop of $5.
 

Crayon

Member
This would be a good time to review some of the sites that "noticed" the problems:


EGM Nov 14, 2014
75
Halo: The Master Chief Collection‘s multiplayer launch problems are an unfortunate blight on what would otherwise be an exciting way to experience the franchise’s evolution—online and off—in one smartly executed package.

VideoGamer Nov 21, 2014
70
While the campaign, UI and added value of betas and TV shows give Halo: MCC a lot to shout about, shoddy matchmaking means one of the biggest talking points for fans is being discussed for all the wrong reasons.

GameSpot Nov 15, 2014
60
And it's a testament to the quality of Halo games throughout the years that Halo: The Master Chief Collection is an attractive package, despite the massive problems with online multiplayer.

Gaming Age Nov 12, 2014
58
Hopefully, for those that bought Halo: TMCC a permanent fix comes along sooner than later, or you can get some enjoyment out of the single-player experience for the time being. But it’s certainly not fair to wait for the product your purchased to work, and because of that, I want to be sure that my review score for this retail product reflects that.

As well as some of the sites that "didn't notice" the problems:

Polygon Nov 7, 2014
95 **
Sets a bar that other remasters and collections will have difficulty reaching, much less topping. For players new to Halo, who have missed any of the included games, it is a stunning introduction to one of the most beloved series in video games. For Halo fans, it's a package that shows almost as much respect and affection for the Master Chief as they do.

Game Informer Nov 10, 2014
93
The total package of Halo: The Master Chief Collection is massive and intimidating, but none of it is crammed in or hastily included. Even the modes that appeal to a small dedicated group of Halo fans have received attention.

IGN Nov 14, 2014
90
This collection delivers more than a huge Halo fan like myself could have reasonably imagined and, even with its (hopefully temporary) online issues, it packs an insane amount of first-person shooter greatness onto one disc.

Eurogamer Nov 10, 2014
90
The Collection is an instantaneous embrace of past and present that combines gaming's powerful sense of nostalgia with its perpetual arms race of processing and graphical power.

DestructoidNov 7, 2014
90
This is the new gold standard for remakes. Well done, 343 Industries.

**edit: Polygon knocked a point off after the fact.
 
I'm sorry but a massive amount of blame has to be placed on the consumer in this case. Paying $60+ for a game sight unseen is what is causing this to become an epidemic. You better believe if no one preordered this game and they were forced to rely on word of mouth to sell the game, especially an online focused game, this shit would not happen.

Buying a game that has an online component? Wait till the community chimes in after launch to see how it is before you hand over your money. That is it. That is the key. It's not hard.

Although, I'd argue that as someone who enjoys videogames there is a complete lack of legitimate trustworthy sources that can tell me whether or not a game is broken or not. Hell, even amongst the "community" here on NeoGaf you have Halo fans trying to tell me that the game is mostly fixed.

Essentially, you have developers promising features they can't deliver, game journalism outlets that are glorified advertisers, twitch streamers that are glorified advertisers and forced into shitty NDA agreements, and regular community folks who are somehow indoctrinated into the cult of Microsoft, Sony, or Nintendo. There is a serious lack of good reporting on video games.

I honestly don't think it's fair to blame the consumer.
 
Haven't encountered any issues an ive been playing since day 1, i swear if not for the complaints on here i would swear this shit is hyperbole lol. Although i spend most of my time playing campaign an against my family
 
I'm having plenty of fun with it. Yeah it's not perfect, but recalled? Jesus.


There are issues but it seems like OP has been saving up for this topic for the entirety of his ban. Might have been timely at release but 343 is putting out patches every few days to fix this damn thing. Yeah it's buggy but threads like this make the current situation seem much worse than it actually is.
 
There are issues but it seems like OP has been saving up for this topic for the entirety of his ban. Might have been timely at release but 343 is putting out patches every few days to fix this damn thing. Yeah it's buggy but threads like this make the current situation seem much worse than it actually is.

Figured as much
 

mnannola

Member
It wasn't sight unseen.

The game was reviewed before it was out. Reviews completely failed us. I assume by community you mean reviewers, because if the actual community followed your advice, we would never actually hear anyone chime in, no?
There's an implicit understanding between content developers, content reviewers, and final consumers. You tell us what we are getting, they tell us if their claims are true, we decide to buy or not.

The whole chain here was broken.

Bolded is the important part. Time and time again these issues are not found until the game is live and the masses start playing it online. Reviews cannot be trusted that are published before the game goes live when it comes to online aspects.

Does anyone really trust day one reviews when it comes to online aspects of these AAA titles?

By community I meant the gamers buying the game. I'm sure more than zero people will always buy these AAA games, but it doesn't need to be 1 million +. If the majority waited to purchase due to being cautious over online issues, I would like to think these types of issues would happen much less frequently.
 
Really, no issues whatsoever?

Those cutscenes are completely acceptable to you?

I'm not doubting they are, I'm just surprised.

Frankly, I'm not sure what you're talking about, I noticed nothing strange with them, they were just as I remember them (this was my fifth or sixth complete playthrough of Halo: CE, and the second one of the anniversary remaster). Now that I think about it, I did encounter a few clipping glitches during the gameplay, but nothing excessive.
 
I don't know what to say because I feel like patches help some and hurt others. It's strange. I do agree that a recall or something should be issued by now. After applying the update, the first match I went into loaded then kicked me to the multiplayer after match screen where I had to wait. Only so much people can take and I really, really feel sorry for people who can't enjoy this game after spending their money on it. Something needs to be done soon.
 
There are issues but it seems like OP has been saving up for this topic for the entirety of his ban. Might have been timely at release but 343 is putting out patches every few days to fix this damn thing..

Yeah it's buggy but threads like this make the current situation seem much worse than it actually is.

No dedicated servers. Not being able to play a game in a party with four friends without having to repeatedly re-start my Xbox (confirmed to be common issue amongst all 4 friends in party). Simple things like button input (Halo CE) are not even working correctly.
 
OK the only thing I could find was about people getting banned for using poor/flimsy reasoning when trying to refund Destiny.

Other than that yeah it seems like it's just chargebacks that will get you banned which seems the same as most similar services.

Might check with MS and get a refund for now.
 
There are issues but it seems like OP has been saving up for this topic for the entirety of his ban. Might have been timely at release but 343 is putting out patches every few days to fix this damn thing. Yeah it's buggy but threads like this make the current situation seem much worse than it actually is.

Also, see bottom half of OP. List of significant issues experienced within 3 hours of gaming post-update last night. How is that not timely?
 

TrounceX

Member
I don't know about a recall, but MS should absolutely establish a "no questions asked" refund policy throughout all channels of Xbox support for this game.
 

Hubble

Member
I too am shocked this has not been getting as much media attention as it should. The multplayer was literally atrocious/unplayable for a month. I played games yesterday and it has improved substantially but still a lot of niggles.
 
Why recall it now? It was a buggy release, with broken multiplayer, but I was able to play the single player games, and some multiplyer even at launch. After a month it's significantly better. Its slow to BTB match occasionally, but I get into matches every time now. In every other aspect it's working. Don't see the point now.

This.

Why recall after things are working?

Things aren't working. The active roster is still glitched. Games are still often uneven. Teams are still getting split regularly. MP matches are still almost always p2p instead of on dedis as promised. The game still crashes on exit from MP games on occasion, forcing the entire party to force quit and relaunch the game.

Four weeks and several GB's worth of patches later, all they've really accomplished is shorter matchmaking wait times. This thing's a train wreck.
 
Do you mean that literally, or as in "Microsoft"? Because I doubt it was 343i's decision to rush this game out.

For all intents and purposes 343 is Microsoft. They are one in the same, in everything but name. Microsoft created 343 to handle Halo post-Bungie. Halo is one of Microsoft's flagship titles.
 

Jeff-DSA

Member
After never getting matchmaking to work for me and having it delete my save for the second time, I just sold it on Amazon. Sucks for the dude who paid for it, but I wasn't going to let it sit there and devalue while I considered it hardly worth even playing. I'll buy it again in 6 months if it happens to work properly.
 
Things aren't working. The active roster is still glitched. Games are still often uneven. Teams are still getting split regularly. MP matches are still almost always p2p instead of on dedis as promised. The game still crashes on exit from MP games on occasion, forcing the entire party to force quit and relaunch the game.

Four weeks and several GB's worth of patches later, all they've really accomplished is shorter matchmaking wait times. This thing's a train wreck.

Exactly, and honestly the matchmaking times are only marginally shorter. Even in the most stable playlists like Halo 2 Anniversary and Slayer I sometimes wait for around 5 minutes to find a match.
 
I wish they would fix those bugs in the campaign. I want to save!

Is this problem worse for some people than what I am experiencing? I know there are some issues with mid-mission checkpoints but I've been able to save just fine.

Not questioning it, just haven't kept up with what's going on I guess and I haven't really experienced not being able to save.
 
I'm not a legal expert by any means. But I do know that there was a failed class action lawsuit against EA following the BF4 release last year. The suit alleged insider trading saying EA execs sold off a bunch of stock prior to the release of BF4 because they knew about the game's technical problems. That part of the suit was recently dismissed I think in Oct 2014 (feel free to verify that date).

I know that you can't do class action suits against XBL because you sign that right away in the terms of service agreement that you have to sign when you purchase the subscription.

Unfortunately, legally I think there is very little that we can do. Not saying this is right, but it's the current state of the video game industry.

The grounds of the EA suit are completely different from what you are proposing. The class action suit was for insider trading, stock manipulation, and fraud, not for product defect. The plaintiffs didn't necessarily own the game and their claim survives irrespective of whether the game functioned. What they sued on were inherent misrepresentations by executives in the bargaining process, inducing the plaintiffs to purchase stock on knowingly fraudulent grounds.

There is a legal claim to make with respect to the defects inherent in MCC, but it's deciding what that claim is that will make or break your cause. And even if you have an argument, you'll have to be prepared to litigate, and that's not cheap. Your best solution is to either file a complaint with the FTC or vote with your wallet by demanding a refund.

Cheer up: at least you are in a position to be able to enjoy playing videogames.
 
I'm pretty frustrated with it as well. I bought an XB1 for it and I've played probably an hours worth because I've been waiting to hear that the game has been fixed. It reflects incredibly poorly on both 343 and MS and pretty much kills the hype I had for Halo 5.
 

Conezays

Member
I thought there was some GAF hyperbole going on in some of the complaint threads. Then I played the game for a few hours on my friend's XB1, and all of the problems were consistent with OP's complaints as well as other threads. I agree it's offensive to expect customers to put up with it.

That being said, my friend (and sadly others as well) just seem complacent and ambivalent about some of these kinds of practices. "Well, hey, I can get into matches some of the time," etc....as if that's a legitimate consolation prize.

Meanwhile, the press' ugly duckling console Wii U has free online and people playing Smash Brothers online with little to no issues. Why there aren't more journalists screaming to the heavens about that sort of disparity is ridiculous. Call a spade a spade. Praise people/things for doing things well, and criticise what deserves to be criticized.

(I do think Game Trailers in general provides great commentary/coverage for what its worth, however).
 
Is this problem worse for some people than what I am experiencing? I know there are some issues with mid-mission checkpoints but I've been able to save just fine.

Not questioning it, just haven't kept up with what's going on I guess and I haven't really experienced not being able to save.

I haven't been playing single player campaign much. When I first got the game it seemed to crash in online co-op a lot. Playing solo Halo CE, there was a mission that completely froze on me at the very end of a level and I had to completely start over.

In general I can only speak to the multiplayer matchmaking issues.
 

Jeff-DSA

Member
That Polygon review is legitimately criminal. Someone should be sued.

It was Arthur Gies. I bet he cried in a corner for an hour when they lowered the score.

Multiplayer issues aside, the game had lots of other problems in the single player that Arthur should have noticed. Giving that game a 9.5 was nothing short of sucking up to Microsoft and fanboy behavior.
 

Feindflug

Member
Why would you want inaccurate info?

IIRC CBOAT mostly had accurate info, sure there weren't much positive news coming from him/her but I guess it's better than nothing. :p

Yeah but 343 outsourced all the work and had their name on the box.


The game is 343's product. They should absolutely be help responsible for it.

Sure it's easy to blame 343i but do you think that MS or 343i made the decision for the launch date? also correct me if I'm wrong but Halo: CEA & Halo 4 both worked pretty well at launch with no significant issues.
 

kmg90

Member
What I can't believe is how much this game was protrayed as (I'm not sure if it originated from MS PR or the something that somehow became "the description" for the game) a "love letter for the series and its fans" (Check out all the different outlets using the phrase pre and post launch)


I'm lucky to not give a shit about Halo, but if I were a fan of the series I would be pissed for how poorly managed this supposed love letter was deemed acceptable for release and then saying fans "deserve better" when everyone sees how pissed on, shit covered the letter is.
 
This would be a good time to review some of the sites that "noticed" the problems:




As well as some of the sites that "didn't notice" the problems:

What's hilarious is that IGN gave the game an extra week to review the online component and still gave the game a 9.

"Yeah, half of the content is still broken but fuck it, 9/10!".
 

Chinbo37

Member
I own all current gen systems and the XBone is great....this collection is not. Sunset
Overdrive is awesome.

Oh I am sure there are plenty of good games but Im not at the point of buying a next gen console yet. But Halo MCC almost changed my mind!
 
To all the people still having issues, get a refund or sell it. It seems like there is a thread every hour complaining about the issues, do something about.
 
On second thought I'm not going to refund the game because I'm holding out hope we'll get some sort of good compensation for being patient with this.

I'm also curious to check out that Halo 5 beta, when is it again?
 
The sad part is that even when the game works the only people left are the most hardcore followers that are really into Halo. I'm not bad at the game but I can't keep up with the true fanatics.

The casual players tried to play the first week and gave up.
 

Cfer

Neo Member
As a person who's never played Halo but bought MCC for the single player catchup, i'm enjoying it. *shrugs*

Not cool for the MP enthusiasts though, I can completely understand everyone's grievances.
 
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