Hello Gaf, I am in need of some help in regards to my PSN account! I woke up today to an email saying my Sign In ID (email) was changed for my Playstation Account. I did not do this change so I contacted support. They were quite awful and did not help at all. Here is how the live chat session went:
I never had a credit card on file for my PSN account, and I don't know the serial number of my first PS3 due to it getting the YLOD and now it is gone. I don't know what to do now. I just have lost access to my PSN account for good it seems.
Samuel: Hello, My name is Samuel how may I assist you today?
Me: Hello Samuel
Me: I got an email that my email on my PSN account was changed and now I can't log in
Me: I did not do this and I believe I was hacked
Samuel: I am sorry to hear that you are not able to access your account, Bradley; don't worry, let me take a look at your account and help you out with the recovery process.
Samuel: For documentation purposes and to update your profile information, would you please provide us with:
-Online ID
-Email address
-Phone number
Me: Buzzbrad - Online ID
Me: *my email* - Email
Me: Phone number - *my phone number*
Samuel: Thank you for your information.
Samuel: I am sorry, but the information is not matching. By any chance, do you have access to the original email address the account was created under? If so, can you please provide it to me?
Me: Yes it isn't matching because my email was changed
Me: the original email I do not have access to but I believe I know what it is
Me: *my old email from when I was young*
Samuel: The information is still not matching. Do not worry, we can still try to recover the account with a different step. Can you please provide me the serial number of the console used to create the PSN account or the first console you signed in to?
Me: Well that PS3 got the YLOD and I no longer have it. So I do not know the serial number.
Samuel: In that case, can you please provide me the first four digits and the last four digits of the credit card used on the PSN account?
Me: I don't believe I even have a credit card on file for my PSN account, that is very worrisome if someone hacked my PSN account and now has access to a credit card I don't ever remember putting on my account.
Samuel: I am truly sorry because, we would need to have the correct information to be able to recover the account. While I understand how frustrating this can be, I am not able to keep this chat active without providing more assistance, I kindly ask you to contact us back once you have the proper information. If there is nothing else I can do for you, I will need to disconnect this chat session. Thank you for chatting with us.
Me: This is very simple I am Bradley *insert last name*, the owner of the account. My email was changed without my consent, change it back.
The agent has ended the chat.
I never had a credit card on file for my PSN account, and I don't know the serial number of my first PS3 due to it getting the YLOD and now it is gone. I don't know what to do now. I just have lost access to my PSN account for good it seems.