I mean I see what you are saying, but it just goes to say the PC market is insane at times, and there are a lot of crazy people out there that invest thousands of hours into games most people would never invest 20 hours in. There are a lot of PCs out there in a lot of different countries.
I'm not sure he is missing any point, rather he is just expressing the idea that an a really unpolished game can achieve success, and it yes it can at times incite a bewildering response from certain types of players.
Honestly, though, guys, there is only so long the horde of players can play the heavily dated CSGO lol. I have no idea why anyone plays that game anymore to be honest. I find it janky as hell and just old. So I am glad they are moving on a bit. At least some of them.
It is true on Steam you get a lot of hardcore players. That being said the gameplay loop has to be fun for a lot of people. But there is no doubt this game is one of the most unpolished games ever to achieve this kind of popularity, though, it is far from the first.
It is in EA, so let's hope it gets better. I feel like companies are going to find it hard to mimic the success here, as when foreign players get involved to this degree you have to have a SPECIFIC kind of model for it to gain that kind of success, just like DOTA, Starcraft, LoL, et cetera.