Dash Kappei
Not actually that important
Didnt do a chargeback. Actually got a refund after the second rep. 24 hours later, my xbox live account was banned for "request for a refund, all sales final."
Great way to enstill confidence in your company.
That sounds really bad but it seems like you probably missed this and maybe there's a chance Stinkles might help you out:
If you would like me to look into this for you, send me your details via pm, but the message you quote is not something that is supposed to happen, nor in fact should it be possible.
Did you? Any updates on the situation?