I have done some digging and I think there is going to be more frustrating issues.
I bought their extended warranty within the first year of the console's life cycle. Apparently, hidden in the fine print of their terms and conditions it states that it doesn't apply if you don't buy the extended plan within 30 days of the console purchase date.
Of course that didn't stop them from taking my money for the protection plan in September of 2014.
In May of 2015 they changed this to reflect that you can purchase the extended plan within a year of a PS4 purchase.
Was checking reddit and saw this thread from someone else who had the same issue - https://www.reddit.com/r/PS4/comments/2muc5i/ps4_customer_service_will_not_recognize_extended/
I remember reading through the store page at the time and I don't recall this being listed. They also don't offer any direct link to their terms and conditions. It's a really shady business practice to allow the sale of a warranty that won't apply to the console it's being purchased for.
They claim they are sending me a box now. We will see. I am almost nervous to send it into them just in case they start asking for money on the repair. I would honestly rather just keep it and work on fixing the disc drive issue myself as there are a few fixes available online.
I have had to deal with Sony support a few times this past year and it has never been a good experience. It's frustrating considering how much I like my Sony systems.
Damn, this has got me a bit nervous. I have been having intermittent disc problems as well with my launch PS4, and I had purchased the extended warranty early on through my console from the Playstation store.
Your story got me to go back and check both their posted T+C and my receipt. Lo and behold, 30 days on Sony's website, but nothing that I can see in my I purchased the extended warranty about 40 days after purchase. Like you, I distinctly remember making sure I was still within the purchase window, as I never buy extended warranties, but made an exception this time because it was launch hardware.
Please keep us updated on how it goes for you... fingers crossed that it goes well!