He has a good point, better wording might be it makes people lazy.
When I look at my brother playing games that is exactly what it does, he shies away from challenge and having to figure things out for himself, because he is used to all the handholding, gold star, auto playing stuff in the games he plays.
You try to let a cod player play some cs 1.5 and they will 100 percent guaranteed whine that the game is shit because they can't hit anything.
They will be too lazy/complacent to learn some self control and manage their recoil or stop before shooting.
Why would they afterall if they can just run and gun with the trigger held down and point their crosshairs in the general direction of an enemy with great success.
People may feel the need to jump on this guy because he mentions his own game (conflict of interest), but it doesn't mean he can't be right.
If he wasn't right, then we'd still have xtreme g/rollcage/fzero, there would have been more cs/ut/tribes style games with the same high learning curve etc and the consoles would actually have a driving sim and difficult platformers (not just indy games that sell 100 k copies and lolgranturismoforza).
Trackmania's success on the other hand (pc only and f2p done right being the cause) is a beacon of hope in a shallow world.
Who here is going to fucking claim that the mainstream gamer wants to spend hours experimenting and learning to get good at the game they are playing...
Even if the pay off is way bigger, they just don't care to (their loss).