I have a thought for Gamestop. Get a bigger store-room for stock. Stop gutting actual disc cases for storage, and line up kiosks which assist people with game selection along the walls (Think of a cell phone store, but instead of cell phone displays, they have kiosks). The kiosks have questions about your preferences. Are you interested in: [Game Systems] [Games] [Acccessories]..etc. You make a selection, if [Games], a button for Alpha title search and buttons for genres pop up..etc. You get to a game title, and can play trailers for the game and access review scores. Game systems, videos, info on the system, accessories associated..etc. You make choices, and ring up at the front. If you want any warranties..etc, you choose them. You aren't annoyed by someone other than a greeting when walking in.
They then need fewer employees, and those employees can engage the customer with fewer interactions, but can say, I noticed you bought a Nintendo Switch. That's an excellent system and should be great to play. Zelda is amazing! I also noticethat you have not purchased a screen protector or Warranty. Just to mention, It has been known to have some issues with the screen being scratched sliding in and out of the dock during normal use. Can I interest you in the details of our warranty or in a screen protector? We have several types available to protect your investment.
The kiosks can also show that they have a pre-owned copy of ____ available and show the savings. It's far less invasive than an in your face person.
It also prevents them from gutting those game boxes and selling them as new. That saves labor, and annoyance for the customer since all displays are digital and can be constantly updated. It also frees up wall space for other items from their other products or company partnerships, though, they need to keep up sections/displays to keep it a gaming store, and not a ThinkGeek store.
Use that saved money to pass on the savings to other programs so they can keep up with programs like Best Buy.
Just a thought.