I understand a sentiment of regretting that there might be a certain degree of disproportionate vitriol levied at BioWare in response to perceived slights against their fanbase, but at the same time, I don't understand how people can assume that nothing egregious is happening here. Sure, maybe the employee acted alone. Yeah, it's just a user review, and we all know what a joke those are (though, ideally they shouldn't be). But in relation to that last point, one either needs to concede that this -- at the very least -- should not be praised or condoned. Obviously, someone involved in or invested in the creation of a consumer good should be disqualified from offering objective criticism about the product in question. To disagree on the grounds that user reviews are no big deal is simply an argument for abolishing user reviews entirely.
Mind you, I don't think this is the crime of the century. That doesn't mean that it isn't laughable all the same.