I'm definitely ending pay pal on my PSN account. To much of a risk.
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[Kotaku UK] Paypal Just Did a Mass Chargeback on PSN Transactions
- Thread starter dex3108
- Start date
I'm definitely ending pay pal on my PSN account. To much of a risk.
Temporarily, to clarify. Nine weeks (assuming the issue isn't resolved) is a fair amount of time, but it also means that you'll again be a paying customer, which, at the end of the day, is in Valve's interest.
WaterAstro
Member
Uuuuhhh everything in the universe does it.
You will get banned from any establishment if you owe debt that you haven't paid.
Yeah but they don't come round to your house and take back everything you previously bought from them.
Chargebacks aren't refunds and are not meant to be used as such. Any service will ban you permanently for doing it - Valve is an exception but they're ready to risk swallowing the risk of big resulting fees.
I don't know where you live but in my country, if you don't pay back your debts, authorities will come to your house and take your stuff away until you paid them or send you to prison. Unless you live on Mars...
Oh dayum. That's a hot mess. This sort of action, even in error, can have an effect on the credit rating of the companies involved, let alone the trickle-down to affected customers.
I know people talk about charge-backs somewhat casually, but it's the sort of action that's meant (from a consumer perspective) for situations where you don't intend to do business with a company moving forward, and those companies can report the action as a "bad faith" action as retort.
I know people talk about charge-backs somewhat casually, but it's the sort of action that's meant (from a consumer perspective) for situations where you don't intend to do business with a company moving forward, and those companies can report the action as a "bad faith" action as retort.
Not more than a half half dozen posts above yours one of those original statements made in jest was proven false.
Some companies assume the customer has committed fraud and must prove their innocence.
Amazon understands a chargeback as part of the process and even informs sellers as such.
Maybe the people affected can look forward to a FREE copy of Little Big Planet
on PS3
So? It's a 9 weeks restriction that gets automatically lifted, you keep your account and all your games.
Why the fuck are you comparing it with a system that literally auto bans you from the service and literally makes every purchase you ever made invalid?
Steam came from a alternate universe?
Stallion Dan
Member
I demand compensation!
Even though never used PayPal on PSN and not banned.
Seems so.
Spaced Harrier
Member
PayPal and PSN.
A match made in hell.
A match made in hell.
Omegabalmung9
Member
I'll take that over being banned forever. Can't even imagine if I was to be banned from PSN.
A chargeback isn't a refund.
LordRaptor
Member
You can't even fucking watch Netflix if you're banned
GamingMajic
Member
I just got an email about a charge back for £16.99 which I think was for Uncharted collection which I bought weeks ago. Initially, I was like wtf? Saw this thread, tried to log in and got the ban hammer.
Fuck.
Was looking forward to playing Crash tomorrow now I'll have to wait because I wanna make sure I get my trophies.
How is Sony when handling things like this? Since it's their fault I hope I'm not waiting weeks to get back online.
Fuck.
Was looking forward to playing Crash tomorrow now I'll have to wait because I wanna make sure I get my trophies.
How is Sony when handling things like this? Since it's their fault I hope I'm not waiting weeks to get back online.
alexbull_uk
Member
Do we know yet who is to blame here? I'm assuming this is a PayPal issue?
Chargeback != Refund
Chargeback != Refund
what on earth is your avatar
If you are using chargebacks as a refund than you deserve to be banned. Chargebacks are not a refund and shouldn't be used for such.
It's paypal's fault but someone else posted that Sony and paypal are working together to get this resolved.
So hopefully your account will be fixed soon.
Ok so Im safe at least. Feels bad for the banned folks tho
I don't know where you live but in every country in the world
If you owe $50, they DO NOT come and take $2000 worth of stuff. Additionally, you don't OWE them anything, you lose access to whatever you bought when you do the chargeback.
Your analogy is both slanted and poor.
Yeah, I'm inclined to think there was some sort of error at PayPal's end given the chargebacks are isolated to purchases made via PayPal UK.
GetDigitized
Member
Just stay offline, you'll be able to get and sync your trophies after the ban is removed.
Do we know that it's only people from the UK affected? I know Kotaku's UK branch is reporting but I don't know that equals just UK Paypal users.
Did anyone in this thread not from the UK get a charge back?
D
Deleted member 20920
Unconfirmed Member
I don't think you lose access to your bought games if you get ban, do you?
CharmingCharlie
Member
Companies really need to take another look at these bloody automated systems. Just this weekend we had Rockstars automated banning service ban hundreds of online accounts by mistake. Now this fuck up between Paypal and Sony things need to change.
Now I am not saying that companies shouldn't use automation for this but clearly there are not enough safe guards or enough humanoversight in the system and it is beyond idiocy to allow an automated system to wholesale ban hundreds of accounts.
Now I am not saying that companies shouldn't use automation for this but clearly there are not enough safe guards or enough humanoversight in the system and it is beyond idiocy to allow an automated system to wholesale ban hundreds of accounts.
Chargebacks are not "refunds" in the sense of "I don't like this thing and I want to return it" but chargebacks are also not debt.
A chargeback happens when the company you have purchased from doesn't uphold its part of the sales contract. CC companies don't just automatically find in favor of the consumer. Bad faith chargebacks will get you in trouble with your CC company.
Any company doing so is in violation of the merchant agreement it signed when it decided to accept credit cards.
Chargebacks are not fraud. It is a perfectly legitimate dispute resolution mechanism that anyone who accepts credit cards has agreed to use.
firehawk12
Subete no aware
More realistically, if a system bans thousands of accounts at the same time, then a human should actually be forced to go in and see what happened.
semiconscious
Member
i've never had a problem with my account using credit cards, but i was never able to get psn to recognize my paypal account, for whatever reason. now, i'm just as glad i never did 
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BibiMaghoo
Member
I used paypal recently and again two days ago to buy things on the UK store. I have not been banned.
UserNameStolen
Member
Yes, you do. I find it pretty ridiculous that someone can have a decade worth of digital games rendered unplayable for one charge back. Potentially hundreds of games that were paid for all taken away.
I'm banned and am currently playing a game that I purchased with the PayPal money that got me banned.
Edit - You can't download games that aren't on the system though.
Yeah you can cancel digital preorders, you just have to call in. I agree that they need a refund policy.
Yup that should be essential.
ScaryShark
Banned
Seriously. Can we not inject platform warz in to everything?
adamsapple
Or is it just one of Phil's balls in my throat?
Yikes, hope this doesn't result in random bannings.
DangerMouse
Member
Yep, I just keep it simple.
This.
With PSN becoming more and more critical every year I do think it would help them to be proactive to implement some kind of auto-restriction system (maybe temporarily blocking future purchases, etc until resolved) rather than auto-ban system now that they're seeing a bigger incident like this that's neither Sony's nor their PSN members' fault. But like you said chargebacks are serious business so who knows.
Especially this. And preferably before the banning takes place. So if the system is about to ban thousands of accounts at once it really should put out an alert first to have someone go in and investigate.
FriskyrumX
Banned
Most companies do this with any chargeback. Lmao. But of course the Sony bashing continues.
Got any proof of this? Accounts with licenses and purchases tied to it being banned because of charge back?
Or you just mad that people are bashing Sony?
I don't know what you mean, Sony have been replying to inquiries every 30 seconds for the last few hours on their support twitter.
"Hi there! We can't discuss bans or suspensions on Twitter. Please contact our support team"
Super helpful.
Playstation UK is trash, always has been. Almost certain that it's their fault.