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[FriskyrumX]

Got any proof of this? Accounts with licenses and purchases tied to it being banned because of charge back?

Or you just mad that people are bashing Sony?

Well for one, I've had this happen with me before on Xbox and Steam before.

So yeah, keep bashing Sony for no reason unless you're gonna bash every other company that does it. Lmao.

Other game companies do it also.

 

[semiconscious]

Especially this. And preferably before the banning takes place. So if the system is about to ban thousands of accounts at once it really should put out an alert first to have someone go in and investigate...

yep. it's both pathetic & disturbing that this kind of fail safe system, involving actual human interaction, isn't a universal...

 

[BRocknRolla]

Folks who are banned, when was your last transaction and your location?

Pretty sure I used PayPal about a week ago, but I've not seen anything to indicate something has happened to my account. In the US. Edit: Confirmed that mine is fine.

 

[Head.spawn]

I know this was an accident, but it sheds light on their extremely bullshit policy of banning people for requesting refunds. A policy like that has no place in the 2017 games industry and more should be made of it in an effort to cause a change.

I don't think you know what a chargeback is.

Steam and Xbox have refunds, you can request them. A chargeback is simply getting your money back while not giving the license back. It's essentially looks like stealing, fullstop, from the companies end.

If you want a refund, pick up a phone and call them.

 

[TeeDoff]

Fortunately it looks like my account is unaffected despite having used paypal on psn a week or two ago.

Check your PayPal account and see if your payment is still pending. I'm guessing there is a time limit before PayPal do the charge back - I have a pending payment from the 9th June and someone else mentioned the 8th.

So possibly we will get caught out in the coming days, unless PayPal and Sony sort it out first.

 

[OléGunner]

Jokes on Sony, PSN hasn't worked with my paypal for 18 months :/

 

[10k]

Well for one, I've had this happen with me before on Xbox and Steam before.

So yeah, keep bashing Sony for no reason unless you're gonna bash every other company that does it. Lmao.

There's a good reason. Sony's customer service is hot garbage. Steams and Microsoft's isn't. Even Nintendo is super helpful.

 

[JaseC]

Do we know that it's only people from the UK affected? I know Kotaku's UK branch is reporting but I don't know that equals just UK Paypal users.

Did anyone in this thread not from the UK get a charge back?

Well, all of those who have directed their comments to the US PlayStation account over the past few hours and have a proper location listed on their Twitter profile are UK users. That paints a clear picture, I'd say.

 

[DangerMouse]

Got any proof of this? Accounts with licenses and purchases tied to it being banned because of charge back?

Huh? You're kidding right? Lots of companies put you on their shitlist for chargebacks. This is not anything like requesting a refund.

 

[meirl]

Well for one, I've had this happen with me before on Xbox and Steam before.

So yeah, keep bashing Sony for no reason unless you're gonna bash every other company that does it. Lmao.

nah, Not happening on Xbox. for me at least. you might Not be able to buy stuff until you Play but they will never outright BAN you. no way

 

[Uhyve]

Folks who are banned, when was your last transaction and your location?

Pretty sure I used PayPal about a week ago, but I've not seen anything to indicate something has happened to my account. In the US.

My brother has two pending transactions. One from the 15th (Yearly PS Plus) and one from the 10th (N Sane Trilogy). Not banned yet, but assuming he will be if they don't sort this.

Bet Activision are pissed. Crash comes out in 4 hours.

Edit: Oh, UK btw.

 

[FriskyrumX]

There's a good reason. Sony's customer service is hot garbage. Steams and Microsoft's isn't. Even Nintendo is super helpful.

Steam = Good Service.... right...

Also with Microsoft I've had plenty of times where people didn't know what I was talking about on a certain subject and I would have to talk to multiple Customer Service people to get what I needed fix.

They're all shit.

Also, please explain to me why my old Steam Account is still banned from a chargeback that never was resolved because they won't help me at all.

nah, Not happening on Xbox. for me at least. you might Not be able to buy stuff until you Play but they will never outright BAN you. no way

Because they recently allowed people to refund purchases now by them selves.

 

[RootCause]

What a disaster. Hope Sony does the right thing. By the way, I'm guessing the people that use psn gift cards aren't affected.

 

[60EffPeeEss]

PS UK CS here. We've no idea what caused it, anything else is speculation.

Hundreds of people in a queue on call, but amazingly, everyone is incredibly understanding. Not a single person going off their nut at us, at least not in my experience. Not even asking for compensation.

And to that one person saying that we don't refund digital pre-orders, you're dumb. Call up support. We do. You just need to not have accessed anything relating to it, such as a free pre-order theme or avatar. And its a card refund, not a wallet refund.

BAH GAWD people are so misinformed about how PS Support works.

 

[BRocknRolla]

My brother has two pending transactions. One from the 15th (Yearly PS Plus) and one from the 10th (N Sane Trilogy). Not banned yet, but assuming he will be if they don't sort this.

Bet Activision are pissed. Crash comes out in 4 hours.

Huh. Well, we'll see about mine I guess. Haven't received any notification as others indicated that money was return from PayPal, so for now, I'm thinking this might be regional.

As for Crash, I would be curious to know, but I kind of doubt PayPal is a leading form purchase on PSN. Could be totally wrong, but it would surprise me.

 

[STEaMkb]

nm

 

[BitStyle]

Damn, this is fucked. Massive ban-wave with Sony's no mercy chargeback policy means that a lot of accounts will be banned through fuckery on Paypal's part.

Hopefully Sony looks into this and unbans those affected.

 

[Dunkley]

Also, please explain to me why my old Steam Account is still banned from a chargeback that never was resolved because they won't help me at all.

Idk what to tell you. These days when you chargeback on Steam you simply get this:

 

[JaseC]

Also, please explain to me why my old Steam Account is still banned from a chargeback that never was resolved because they won't help me at all.

Because the ban happened before the restriction-based penalty system was implemented, which was early 2011 (I see your current account was made in August 2008). If you'd like to get it back, you could try requesting that the suspension be lifted but your account be placed in a restricted state for nine weeks and the payment method blacklisted as per the current policy.

Idk what to tell you. These days when you chargeback on Steam you simply get this:

That image is out of date. The cooldown period was bumped up to nine weeks, you're also effectively VAC-banned during that time and the payment method used is now permanently blacklisted (which, in the case of PayPal, means no PayPal at all).

 

[BRocknRolla]

Hopefully Sony looks into this and unbans those affected.

I mean, of course they will. Does anyone really thing they would just shrug and say tough?

 

[BibiMaghoo]

PS UK CS here. We've no idea what caused it, anything else is speculation.

Hundreds of people in a queue on call, but amazingly, everyone is incredibly understanding. Not a single person going off their nut at us, at least not in my experience. Not even asking for compensation.

And to that one person saying that we don't refund digital pre-orders, you're dumb. Call up support. We do. You just need to not have accessed anything relating to it, such as a free pre-order theme or avatar. And its a card refund, not a wallet refund.

BAH GAWD people are so misinformed about how PS Support works.

To be fair my understanding is that UK and US support and policies are actually wildly different.

 

[Dunkley]

That image is a little out of date. The cooldown period was bumped up to nine weeks and you're also effectively VAC-banned during that time.

Ah, I apologize. I took it from one your older posts and didn't verify if things have changed since then.

 

[Stop It]

Nothing untoward here but I have recent PayPal transactions on my PSN account so will be keeping an eye on things.

Hopefully people will be unbanned ASAP and and apologies issued.

 

[KnightimeX_Legacy]

Massive lawsuit incoming?

 

[Garibaldi]

PS UK CS here. We've no idea what caused it, anything else is speculation.

Hundreds of people in a queue on call, but amazingly, everyone is incredibly understanding. Not a single person going off their nut at us, at least not in my experience. Not even asking for compensation.

And to that one person saying that we don't refund digital pre-orders, you're dumb. Call up support. We do. You just need to not have accessed anything relating to it, such as a free pre-order theme or avatar. And its a card refund, not a wallet refund.

BAH GAWD people are so misinformed about how PS Support works.

Pro tip for you: Don't go onto a public forum, declaring you represent a company and call a potential customer dumb. Or you won't be representing that company for long.

On topic: It seems (from my pov), it's purchases made exclusively in June. I've had two chargebacks, which are the only PayPal based purchases I've made to PSN this month. May seems fine.

 

[Quintin DM]

just bought something on PSN from the mid years sale a few days ago with paypal and no charge back yet so hopefully I'm ok. Even if it's just temporary a ban would really suck

 

[Raigan5088]

Just checked my Paypal:

Completed and Pending?

 

[PaulLFC]

Uh oh.

I literally just used PayPal today to buy Everybody's Tennis and pre-order the Crash N.Sane Trilogy.

Don't appear to have been banned yet*, although something weird was going on as Sony randomly decided that my linked and perfectly fine debit card information was "incorrect" which caused my bank to text me saying it had denied payment to Sony - which is why I added and used PayPal in the first place.

* At least I don't think so. If banned, can you just not connect to PSN at all? I can connect, download updates etc but haven't tried playing online today yet.

 

[Gestault]

Have I missed more info? I'm seeing a lot of people saying matter-of-factly that it's either Sony or PayPal's fault, specifically.

 

[GamingMajic]

Folks who are banned, when was your last transaction and your location?

Pretty sure I used PayPal about a week ago, but I've not seen anything to indicate something has happened to my account. In the US. Edit: Confirmed that mine is fine.

Mine was maybe about 1-2 weeks ago. I bought Uncharted collection and it just got charged back.

Literally about 2 hours ago I bought more games on PSN using paypal and they went through fine. Still banned. Not sure how it works so maybe you were one of the lucky few.

 

[Plum]

PS UK CS here. We've no idea what caused it, anything else is speculation.

Hundreds of people in a queue on call, but amazingly, everyone is incredibly understanding. Not a single person going off their nut at us, at least not in my experience. Not even asking for compensation.

And to that one person saying that we don't refund digital pre-orders, you're dumb. Call up support. We do. You just need to not have accessed anything relating to it, such as a free pre-order theme or avatar. And its a card refund, not a wallet refund.

BAH GAWD people are so misinformed about how PS Support works.

Dumb because you're supposed to ring up to do something that should be sorted in a few clicks?

EDIT: Off topic so I won't go any further but, yeah, don't go calling people dumb because of a crappy system.

 

[GamingMajic]

Uh oh.

* At least I don't think so. If banned, can you just not connect to PSN at all? I can connect, download updates etc but haven't tried playing online today yet.

If banned when you log in you'll get a notification asking you to log in. when you log in it will say youve been banned

 

[whatever6352]

Glad I removed my paypal account about a month ago! Hopefully the issue gets resolved and no one gets perma banned on PSN.

 

[JaseC]

Ah, I apologize. I took it from one your older posts and didn't verify if things have changed since then.

No harm, no foul. I just figured I'd clarify things so there's no confusion. I myself forgot to mention the payment method blacklisting and had to ninja-edit it in, haha.

 

[60EffPeeEss]

Dumb because you're supposed to ring up to do something that should be sorted in a few clicks?

No, its irritating that they jump to conclusions about something. Sure, there's no lickety-split online ability to do it, but the option is most certainly there.

And sure, US Support may be different, but I know for certain that digital pre-orders can get refunded, at least here on rainy facism island.

 

[borges]

Oh no. I hope this doesn't result in massive bans. Even temporary bans would suck

That wont happen. It would catastrophic to ban people for a reason like this.

 

[Pandora012]

PS UK CS here. We've no idea what caused it, anything else is speculation.

Hundreds of people in a queue on call, but amazingly, everyone is incredibly understanding. Not a single person going off their nut at us, at least not in my experience. Not even asking for compensation.

And to that one person saying that we don't refund digital pre-orders, you're dumb. Call up support. We do. You just need to not have accessed anything relating to it, such as a free pre-order theme or avatar. And its a card refund, not a wallet refund.

BAH GAWD people are so misinformed about how PS Support works.

PSN policies are different for different regions.

 

[mazillion]

I bought a couple games with PayPal on PSN a couple days ago. Thankfully no charge backs.

 

[Plum]

Just checked my Paypal:

Completed and Pending?

That's what mine looks like. Hopefully they can sort this before the pending one gets charged back because I cannot be dealing with CS bullshit right now.

 

[PaulLFC]

If banned when you log in you'll get a notification asking you to log in. when you log in it will say youve been banned

Thanks. Seems no ban for me yet, but whether mine will be charged back in the future I'll have to wait and see.

 

[autoduelist]

I can confirm that working with PayPal can be very difficult as a large company. Leave pitchforks down til everything confirmed.

 

[usp84]

I pre ordered Crash with paypal but nothing so far for me.Hope it stays this way.

 

[pelican]

PS UK CS here. We've no idea what caused it, anything else is speculation.

Hundreds of people in a queue on call, but amazingly, everyone is incredibly understanding. Not a single person going off their nut at us, at least not in my experience. Not even asking for compensation.

And to that one person saying that we don't refund digital pre-orders, you're dumb. Call up support. We do. You just need to not have accessed anything relating to it, such as a free pre-order theme or avatar. And its a card refund, not a wallet refund.

BAH GAWD people are so misinformed about how PS Support works.

I don't have a specific issue with the staff manning the CS, but what I do have issue is the lack of responce/comment from Sony itself.

Some form of reassuring statement should be made.

If Kotaku hadn't reported this I would be none the wiser and sitting confused as to why my account has been banned.

 

[Syriel]

PS UK CS here. We've no idea what caused it, anything else is speculation.

Hundreds of people in a queue on call, but amazingly, everyone is incredibly understanding. Not a single person going off their nut at us, at least not in my experience. Not even asking for compensation.

And to that one person saying that we don't refund digital pre-orders, you're dumb. Call up support. We do. You just need to not have accessed anything relating to it, such as a free pre-order theme or avatar. And its a card refund, not a wallet refund.

BAH GAWD people are so misinformed about how PS Support works.

Different regions, different rules.

Sony US DOES NOT REFUND pre-orders.

And if you buy something that you already have via PS Plus, Sony US DOES NOT convert it to a full license. You basically waste your $$$.

 

[Floody]

What a cluster fuck. Hopefully Sony quickly reset everything to before and those affected get some free stuff due to getting their money back.

 

[Zafir]

Check your PayPal account and see if your payment is still pending. I'm guessing there is a time limit before PayPal do the charge back - I have a pending payment from the 9th June and someone else mentioned the 8th.

So possibly we will get caught out in the coming days, unless PayPal and Sony sort it out first.

I do still have a pending payment or at least I did last I checked.

I found it weird because I'd definitely been charged despite it being pending.

I hope it doesn't happen to me. I'm away from home for over a week so I can't really deal with it if something does happen.

 

[FZW]

Wish they would have charged back No Man's Sky.

Destiny for me

 

[WickedLaharl]

Well for one, I've had this happen with me before on Xbox and Steam before.

So yeah, keep bashing Sony for no reason unless you're gonna bash every other company that does it. Lmao.

Other game companies do it also.

Bro the megacorp doesn't need your attempt at deflection.

 

[panda-zebra]

This is really unfortunate for Sony after recently having that big push to get people to link their PayPal accounts to their PSN accounts for that free £5 credit. Anyone who got banned someone who linked up recently? I did, although have no intention whatsoever to use PayPal with PSN, I'll remove it as soon as the credit arrives and continue to use amazon-bought vouchers as I've done for years.

 

[Pandora012]

Different regions, different rules.

Sony US DOES NOT REFUND pre-orders.

And if you buy something that you already have via PS Plus, Sony US DOES NOT convert it to a full license. You basically waste your $$$.

Thought you can't buy games that you got via ps+ unless it lapses.