Doctoglethorpe
Member
Please just buy psn cards everybody, Sony clearly can't be trusted with this shit.
Been reading about PSN bans and is it true that you can lose all your trophies/purchases? even when reinstated?
I think its just panic and hyperbole from those that have been banned (like myself) but it would honestly suck if that were the case.
im pretty much too worried to turn on my PS4 and try anything at the moment.
Please just buy psn cards everybody, Sony clearly can't be trusted with this shit.
Regarding safety and responsibility Sony is clearly the last one and far behind Microsoft and Nintendo in this regard.
Have Sony made any sort of statement about this yet?
Fuck, what? Is this true?
It's not. LordRaptor posted what you can and cannot do when your account is banned.
Plus, I was banned a few years back because of Paypal fucking up and doing a chargeback I did not want on a purchase. Was able to get my account unbanned, and everything was fine.
Well except syncing trophies took forever.
https://support.us.playstation.com/...e/Information-on-Banned-Accounts-and-Consoles
Because unlike some of the "its exactly the same as everywhere else!" people ITT I bothered to check my facts
Only, won't Steam let you play games online, and play your entire library, not just DRM free ones when completely disconnected from the net?
https://support.us.playstation.com/...e/Information-on-Banned-Accounts-and-Consoles
Because unlike some of the "its exactly the same as everywhere else!" people ITT I bothered to check my facts
They'll hopefully solve the issue before you get banned. The ban seems to come when Paypal actually cancels the payment. But just in case...Just seen this so checked my PayPal account and I have a pending payment of 3p from the 23rd of June so does this mean I'm fucked?
If I lose my account for a single second over 3 fucking pence I'm going to be massively pissed off and an ex Sony customer.
Just saved you the time spent contacting the UK PS support twitter account. They seem to believe that this sort of response is acceptable and because there's a friendly guy here who posts from UK support, people act like they're not that bad. Ridiculous and obviously completely unacceptable. Sony needs to address many issues after this.Hi there! We can't discuss bans or suspensions on Twitter. Please contact our support team
Just a heads up, I appear to have been unbanned!
Please just buy psn cards everybody, Sony clearly can't be trusted with this shit.
Congrats dude! I'm going to try and see if I can get online.
Did you contact CS at all? Or were you lucky enough to just try and log on and be unbanned?
I sent an email late last night but I'm not sure if that had any effect as I've had no response.
I thought I'd try logging in this morning and it worked as if nothing had ever happened.
Please just buy psn cards everybody, Sony clearly can't be trusted with this shit.
.BrutalWish they would have charged back No Man's Sky.
It is Sony's fault, because they issue the ban. If you use a policy that is unfair towards your customers, it is your fault, simple as that.Not sony's fault.
I put most of the blame on Paypal, they knew what the consequences would be of a mass chargeback. The right thing would of been to email customers affected and say "Hey do you want us to do a chargeback" if it was a serious issue they could of closed down the account so that customers would be alerted to the email.
Some blame also should go to Sony, who should give a temporary waiver to these sorts of thing, but yeah I have to say most of the blame should be on Paypal.
To anyone that was band are your PayPal payments still pending or have they cleared?
I wasn't banned but my payment still hasn't cleared. I can't relax just yet.
Really hope that, if the payment gets charged back, Sony CS doesn't see me as in the wrong because it didn't happen with all the other bans.
I'm in the same boat. Not sure if I should contact Sony/PayPal to try and resolve before a ban, or if that might make things worse!
Wait, what?
How would PayPal know what some other party is going to do? and why would they care. They process a bazillion transactions a day. Are they meant to know what every third party should do?
Based on the mail posted by Vanethyr which is a pretty generic but plainly obvious that the funds did not go through to Sony via whatever their bulk data exchange is.
- PayPal takes money from bank
- PayPal tries to send money to Sony
- Payment unsuccessful, rollback issued
- PayPal automatically sends generic email to those affected,
- PayPal automatically refunds people.
It wasn't a chargeback and its wrong to use that phrase, but more of an 'unsuccessful transaction'
PayPal did exactly what any bank does with any unsuccessful transaction, that is to return the funds.
Didn't they just recently do a 'change primary payment method to PayPal and get a PSN credit voucher' deal as well? Can see a lot of people getting hit by this.
Any company that you issue a chargeback for is going to react harshly. It's not just a Sony thing. Chargebacks costs companies thousands of dollars and companies do not react greatly to that.
If it was an issue of no contact with the money was made, I think a better method would be to reroute the money to the party that didn't get it and then sending an email explaining what happened.
You're jumping over the place.
Email specifically states "Sony is returning your payment of $xxx GBP. This means the transaction is not complete and have not been transferred to [Sony]"
Nowhere does it state a chargeback was initiated by them, or a CC company.
What do you mean by rerouting money? Just hold on to this lazy couple million for a few days? Have a couple of teas and scones?
You cant just send it somewhere else, its not their money? This a zero sum game. Tranaction happens, or it doesn't. its a 1 or 0. if it fails, there are automatic built in systems which is what you see.
in any event, its pointless in trying to lay blame on one party or the other, what is important is how Sony handled the situation.
Im absolutely baffled that there wasn't some bean counter or something somewhere in the middle whom gets some automatically daily generated report saying "Increase of 120000% in auto-bans yesterday" and escalate it immediately.
a better result probably would have been to undo every auto-ban and email the clients with a "You recently purchased xxx via PayPal, due to [reasons], we will be removing the licence in next couple of days, please buy again if you wish to play"
Which by all accounts sounds like they are doing now - the lack of communication is still a little concerning.
Cliftface Sucker?
I just don't understand how someone like you is working on a Customer service.
You should be working on a farm. As a mud.
So people who are unbanned, do you keep the refund, can you play whatever was refunded? What is your store account balance?